Upcoming complete channel realignment on FIOS

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I received a channel update message this morning but was disappointed to find that it was for only a few channels and they were incorrect. So I called TiVo support and spoke to a representative who was aware of the Verizon problem in NJ. Their present work-around which has been reported in several threads was to use Zip Code 11001. It worked for me in Central NJ. with only one error, no program data for 899 - HBOHD. So I am using the SD version of HBO in the meantime.

As far as requesting a refund, I pay an MSD rate of $6.95 per month and have been inconvenienced one week, so I don't think it is worth the time or effort to attempt to receive a refund for about $1.57.

 

I think you're probably also entitled to $3.29 for pain and suffering.

 

What about the cost of missed recordings at $1.99 each to buy now?

 

I used the10011 and it appears to have worked. I am still angry about the whole situation.

I am bothered that Tivo is a dying company. They had it all in their hands and blew it when others improved the technology that Tivo developed. It would be awesome if Verizon would use the Tivo software. The Fios guide is crap!!!!

I have been a Tivo customer since the DSR-14. I would be really disappointed if they went under.

 

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TiVo told me to call them when things are fixed in central NJ and they will reimburse me a prorated portion of my $12.95 per month.

 

One of the problems is FiOS doesn't use Tribune for their own guide data. Verizon doesn't have any motivation to make sure Tribune has the up to date data.

Another problem is FiOS is doing the update over several days. First they change the channel numbers, then they add new channels and a few days later they add more new channels.

I agree tivo could have been more pro-active but they probably couldn't have done anything to make it perfect.

 

You can still punch in 899 manually and do manual recordings. I know, yuck, but it beats SD ...

 

Except for the network shows that don't repeat, my experience has been that the premium cable channels repeat most shows and movies multiple time per week (and year). We missed Generation Kill on HBO this past Sunday since we were out of town, but when we returned on Monday, I was able to manually record the show even without the guide information. Yes, it was inconvenient but the TiVo's flexibility did allow me to record it.

Based on what others have posted, it appears that TiVo is willing to reimburse subscribers. I am just not going down that route given that I have had no other problems with program schedules in the almost eight years I have been a subscriber. I also feel that 90% of the blame should be directed to Verizon, but that is just my opinion and others may feel differently.

 

I do manually select 899, but for the Season Pass recordings, I just use the west coast HD feed for HBO. Not withstanding all of the grief we have had this past week, the new Verizon selection of HD channels is superior to what I had with Cablevision.

 

I am pretty sure Monmouth county is consider Northern NJ in Verizon's system. That is why your channels changed. Pretty much if you get only NYC network channels, you are considered Northern New Jersey. Southern NJ are the regions that get only Philly network channels. Central NJ is Mercer county only, and they get both New York and Philly network channels.

 

Pittsburgh was reportedly getting the new line up on Aug. 6. Has anyone in the area gotten them? I haven't seen any changes on the Guide or new channels added yet.
joe

 

Spent an hour on the phone with TiVo last night, just so I could add my name to the list of disgruntled Verizon Fios/TiVo customers. CSR acted as if he'd never heard of the issue. I referenced this thread, Zap2it, etc. He put me on hold countless times and even promised me a credit. Finally, after about an hour, he comes back on the phone and says he cannot credit me because I'm a yearly subscriber. That's complete crap. I have two TiVo HD units, pay on time and in advance, but they cannot credit me. Really, once you buy TiVo, your stuck with them. What options do I have? Ride out the year and then eBay them. They don't lose out. They've sold the hardware and they'll just get someone else to sign up.

I fault TiVo for bad planning and for poor customer service. If this were DirecTV or Verizon, I'd be offered credits, free HBO or something. Since it's a third party DVR, I'm at a loss as a consumer.

Those on the east coast, you might want to check your Showtime 2 HD. That seems to be incorrectly mapped, in addition to HBO East 899.

 

If it was TiVos fault then the same problems with guide data wouldn't also exist on the FIOS boxes too. It is not TiVos fault. The guide data is the same on the FIOS boxes around here. The day the TiVo guide data pops up is the same day it pops up on the FIOS boxes.

 

Sadly I think you are wasting your time on this board. I'm starting to suspect that a lot of people on here are secretly Tivo employees, and are trying to spread the koolaid that this latest fiasco is Verizon's fault.

 

So, correct me if I'm wrong. You are saying that Verizon's FIOS DVR's have incorrect guide data?

 

It's not Verizon's job to support third party DVR's. Nor is it Verizon's job to contact Tribune. Tribune didn't sell me a TiVo or TiVo service. The blame lies with TiVo and no one else. This idea of shifting the blame just doesn't add up.

If and when I make payments to Tribune, then I'll call and complain to them regarding their crappy guide data.

 

You are mistaken! There is no problem with the guide data on the Verizon boxes here in NNJ.

 

I think you missed the point. I agree completely.

 

On this point you are 100% wrong. It is Verizon's job to contact Tribune.

 

Well, it took you long enought to figure that out. Guess I'm busted

Speaking of wasting time on this board, we're still waiting for you to contribute something useful. What's that ? Nothing ?

Thought so.