Advertisements I received a channel update message this morning but was disappointed to find that it was for only a few channels and they were incorrect. So I called TiVo support and spoke to a representative who was aware of the Verizon problem in NJ. Their present work-around which has been reported in several threads was to use Zip Code 11001. It worked for me in Central NJ. with only one error, no program data for 899 - HBOHD. So I am using the SD version of HBO in the meantime. As far as requesting a refund, I pay an MSD rate of $6.95 per month and have been inconvenienced one week, so I don't think it is worth the time or effort to attempt to receive a refund for about $1.57.