Unoffical/Official Info on the Lease Movement

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by ddrumer, Feb 17, 2006.

  1. Marc

    Marc Well-Known Member TCF Club

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    Jun 26, 1999
    McMurray, PA

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    Sigh... DirecTV changed my recently activated receiver back to "leased". I'm getting back in contact with them to fix it... again!
     
  2. samdu

    samdu New Member

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    Jun 2, 2003
    Mount...
    I have a lot of the components for a Myth box sitting around not being used. Besides, MythTV, like I said, has some advantages that TiVo doesn't (not that I don't love TiVo). And I'd actually OWN the MythTV box. The second tuner issue is something to consider, though. I really haven't made a decision yet. But it might still be more efficient in the long run to build a MythTV box with two receivers. I can't believe D* has pushed me to this. I've been a subscriber for about ten years and I've had a DirecTiVo for a few. Picked it up for $100. Best $100 I've ever spent. It's just beyond my comprehension as to how an HD DirecTiVo can cost $750.00. The two HD tuners and ATSC tuners can't cost THAT much more. And they're practically GIVING away 200 GB hard drives nowadays. And I won't even mention the ridiculous "lease" thing. Just that I hope they are sending kisses to people that sign up for it.
     
  3. Billy Bob Boy

    Billy Bob Boy What Me Worry???????

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    Too bad you could have activated it with the #'s on the box than deacivated it right away. Than the lease issue would be moot as well as bumping your commitment. If you activated it before the change to 2 year It would not affect your commitment when you re activate. I have 4 spares activated than deactivated before the fun began. I should (Repeat again SHOULD) be able to activate them anytime in the future. Ya never know with this company they change the rules all the time.
     
  4. 300M

    300M New Member

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    Dec 1, 2005
    Did they change it back to "additional receiver" for you? I just took a look at my bill and noticed they did the same thing to me.
     
  5. Marc

    Marc Well-Known Member TCF Club

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    Not yet. I'm waiting to hear back from them.
     
  6. 300M

    300M New Member

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    Dec 1, 2005
    I just called D* back and asked them to switch my HR10-250 from leased receiver back to additional receiver (again). The Cust rep stated that because they made the change only in the in their new system last time, it magaically switched back to a leased receiver. He said the had to get a supervisor to go in the the old system (pre March 1st system) and make the change there as well. He assured me I wont need to keep calling back every 30 days, but I guess time will tell.
     
  7. jeshaffer

    jeshaffer New Member

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    Feb 15, 2004
    Does anyone have the actual information for "upgraders"?

    I can only assume the new lease model is a way they can recoup some of the cost of upgrading those of us who bought the $1000 boat anchor so they can "give" us a new leased mpeg4 model. It appears we will be able trade "up" to the new model, paying extra if we want to own it.

    If this is the new way they are going to approach getting my business then they will be getting a spot on the list of companies I refuse to do business with. I will pay extra for comcast just so I don't have to fund this colossal screw job.
     
  8. dlmcmurr

    dlmcmurr New Member

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    Mar 2, 2006
    East Tennessee
    Just checked my e-bill and my dsr704 that I bought on eBay is showing as leased. Since the cost is the same as non-leased, I guess the only problem is if they want it back later? Don't feel like calling them tonight, maybe tomorrow. BTW, when I added it, she started to tell me that she was adding a one year commitment, then she said no, it was two years. She had to first check with a supervisor before deleting it. Maybe I'll get someone that speaks English.
     
  9. BBQ-AllStar

    BBQ-AllStar New Member

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    Jan 27, 2002
    Humboldt...
    I sent an email last night to DirecTV about an HDVR2 that I activated 2 weeks ago -- the HDVR2 was my parents that I replaced with a HR10-250 back in December.

    It showed up as leased on my bill....I sent the email (see below). They replied today and even called my house and left a message -- I was not at home. Pretty good service I say.

    In my email I complained about their lease program and their cancellation of the contract with TiVo come Feb 2007. I told them I love TiVos and that I want to add 2 more to my system -- but I do not want to lease them. I told them I would buy them used somewhere...

    Here is my original email:

    Subject: Adding TiVo Receivers to my Account

    Details: Hello,

    I just replaced a DirecTV receiver (DSX5500) with a TiVo (HDVR2) that was owned by my parents before I installed a HD-TiVo (HR10-250) at Christmas time. We de-activated the HDVR2 on their account and 2 weeks ago I decided to activate that receiver on my account. After having to order a new Access card for that receiver and activating the HDVR2, I notice that the HDVR2 shows up on my last bill as "Leased". I am confused about this...My parents bought the tivo 2 years ago and now I activated it -- why is it considered a "Leased" receiver?? Don't I own it??

    I have heard rumors on the internet, and not from DirecTV, that customers will no longer be able to activate purchased/used receivers.

    I am a huge TiVo fan and am very disappointed that DirecTV has canceled their aggreement with TiVo -- thus canceling the service in Feb 2007. When that time comes, I will probably cancel my DirecTV subscription. I know DirecTV has their own DVRs...but from what I've seen and heard -- they just do not compare to TiVo brand receivers.

    Anyway, could you please get back to me on why my parents TiVo (HDVR2) that I activated is considered a "Leased Receiver"?.

    Also, when is DirecTV supposed to discontinue the addition of used TiVo receivers to accounts?? I would like to know because if it is soon, then I would like to activate two more tivos and place them in my kid's rooms.

    I might as well enjoy the TiVos since the service that you provide will be expiring soon...

    Thank you for your time and reply,

    BBQ




    Here is their "QUICK" reply:

    Dear Mr. BBQ

    Thank you for writing. I am sorry to hear of your frustration regarding TiVo and your account. As you requested, I have made the necessary corrections to your account to reflect the appropriate information. The equipment that you have recently activated has been changed to owned equipment. This should not have been listed as leased equipment. I apologize for any confusion and appreciate your patience.

    While DIRECTV has introduced a new DVR, we will continue to support the DIRECTV DVR with TiVo and standalone TiVo service. If you are using the DIRECTV DVR with TiVo or a TiVo stand alone you can continue using your existing equipment.

    In addition, you can add used receivers to your account, but there are certain guidelines that we ask you to follow:

    1. The person who gives you the DIRECTV System should call DIRECTV to de-activate the DIRECTV System access card. This is for the original owner's protection.

    2. You, the new owner, should call 1-800-DIRECTV to order a new access card. We will charge you $20 for the new access card, which we send out via Federal Express, along with a postage-paid envelope to make returning the old card easy.

    3. You can install the equipment personally or call a professional installer for help. The installation manual and owner's manual — and any other information that came with the equipment — can be especially helpful in this process. If you don't have the manual for the new receiver, we have copies of most owners’ manuals on our web site at DIRECTV.xxx/manuals.

    If you have any additional concerns or questions regarding these issues, you also have the option of contacting our Customer Service Department at (800) 531-5000. One of our Customer Service Representatives will be able to assist you further.

    Thanks again for writing and stay tuned to DIRECTV.xxx for the latest news and information about our services.

    Sincerely,

    Monica
    DIRECTV Customer Service
     
  10. jtb

    jtb New Member

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    Nov 19, 2002
    Albuquerque,NM
    A few internet sites(newegg and ecost)do not state that the HDTivo is a upfront lease charge.Am i to assume that DTV still considers these a lease when you activate it?
     
  11. Billy Bob Boy

    Billy Bob Boy What Me Worry???????

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    Yes. Any new equiptment activated after 3/1 is under the lease program.
     
  12. Billy Bob Boy

    Billy Bob Boy What Me Worry???????

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    This Lease program is gonna cause D* a flood of calls and what not and alot of extra manpower to correct things. The problem is is that If you activate something on your account that was not there before, The system will consider it a lease regardless of the fact that 1. perhaps it was your sons and he gave it to you 2. you bought it used from ebay and it origionaly was bought years ago. The stupid computer at D* Cant tell the difference between a new and used machine. Jeez if you activate a series 1 it will show as a lease even though there is no way in heck that is even close to new. :rolleyes:
     
  13. ddrumer

    ddrumer New Member

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    Dec 3, 2004

    Yes it will activate as leased. It is default in the system. Though you may disagree, there are so few ppl that are calling to activate a used/pre 3/1 ird as owned that it is not over powering the reps. When reading the entire thread would prove to be a simple step to resolve.

    1. Tell the rep that the receiver is owned.
    2. rep will transfer you over to the access card dept to change the flag to Owned.

    and you're done.

    One thing to keep in mind is that if you follow dtv's used receiver policy when you call to activate a used receiver you will be sent to the access card dept. to order a card. at that time they set it up as owned if everything checks out. Very simple actually . . . . .

    ddrumer
     
  14. BBQ-AllStar

    BBQ-AllStar New Member

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    Jan 27, 2002
    Humboldt...

    Umm, just so you know...I was transferred to the access card dept. because I told them it was a used receiver that was once owned by my parents - but now owned by me -- the access card dept needed to send me a new card -- they wouldn't let me use my parents old card - the rep took all my info down (rec ID, DVR service #, etc) and knew it was a used receiver -- but I still get flagged with "Lease". So what you're saying does not always work -- you probably have to reiterate to the person you are talking to that the receiver is a used receiver and to flag it as owned. Nothing works automatically these days...
     
  15. newsposter

    newsposter Poster of News

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    SE PA
    I hate to think of a positive....but i have an old sony b65 sitting around dormant. Turned it off last summer. if i go to activate it, by definition they will put this as a lease from what i read on here. Just curious if anyone can think of an advantage to doing this to getting a reduced upgrade if i ever decide to do it?
     
  16. BBQ-AllStar

    BBQ-AllStar New Member

    57
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    Jan 27, 2002
    Humboldt...
    From what ddrumer has said and what my posted email states...it will NOT BE activated as leased. You own it, it is a used system and you want to reactivate it as "used" and "purchased", not leased.

    What kind of upgrade are you expecting...the Sat-B65 is not a HD receiver...you could probably take advantage of upgrading it to one of DirecTV's DVRs...
     
  17. newsposter

    newsposter Poster of News

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    Aug 18, 2002
    SE PA
    just looking for an 'in' if at all possible down the road. Nothing in mind at the moment. From what i hear DTV pretty much defaults to lease on everything. Just trying to make a positive out of it.
     
  18. BBQ-AllStar

    BBQ-AllStar New Member

    57
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    Jan 27, 2002
    Humboldt...
    They will "default" to lease...but you must tell them that this is a "Owned" receiver, not a new one, and therefore should be stated as "Purchased" not "Leased" on your account.

    If it shows up as "Leased" then I'd recommend doing what I did...send an email and complain/tell them to change it. This was almost faster than calling them and I didn't have to stay online or talk in circles with a CSR.

    just my .02

    Also, from what I understand, you can add a "Used" receiver anytime...not just by the end of this month (March 31st) = tomorrow.
     
  19. jsup

    jsup New Member

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    Mar 20, 2006
    Am I the only one not having a problem. I picked up three more Tivos off of EBAY, for a total of four, called them, activated the card, and all is fine.

    BTW, you don't need a new card. They try to sell you one, then you just ***** and tell them you have one from your other receiver and don't need a new one. Then they'll change it.

    I called back again the next day and asked, all my receivers show up as owned.

    The ONLY time, according to direct tv, that the equipment is leased is if you get it from them. I was told, yes told not in writing, that if you buy a reciever from Circuit City it is considered owned. I don't believe it, but that's their position and they seem to be sticking to it.

    They are doing this to improve their balance sheet. That's it. By leasing it they can show company assests on the books. The pain in the ass is that you have to ship it back. If I cancel, I have no use for it anyway.
     
  20. BBQ-AllStar

    BBQ-AllStar New Member

    57
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    Jan 27, 2002
    Humboldt...

    Well, I bitched and moaned about not buying another Access Card...why couldn't I just use my parent's card that came with the tivo. The Access Dept CSR strictly told me that they will no longer "unmarry" and "remarry" access cards.

    I am not dumb on this matter and told them they could easily do this over the satellite...and that they have done it in the past...the guy strictly said "Not any more".

    I basically said that I didn't want to pay for another card and that I wouldn't be home to sign for it if they did send one...he said "Oh well, then you can't activate the receiver". I finally gave in...now if you are saying they will still do it, then I'm pissed and will call them immediately for a refund for the $60 in cards!!! :mad:
     

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