Unbox Latest Issues Reporting Thread

Discussion in 'TiVo Coffee House - TiVo Discussion' started by HDTiVo, Oct 10, 2007.

  1. HDTiVo

    HDTiVo Not so Senior Member

    Nov 27, 2002



    Report new problems or issues with Unbox.

    Report new plans for Unbox.

    Occasionally bring up old problems still not attended to. Also report news on plans to resolve old issues.

    Wide range of subjects accepted: Spoilers, system failures, features needed in HME app.

    But, let's keep it as much as possible to problems that affect the broad population, as opposed to individual problems like 'my video didn't download this one time'...

    My latest:

    Downloaded free extra content for Bones ( (former) mom in SUV). This is really about the next episode, the horse fetish thing, and contains a spoiler related to who did it.

    Good thing:

    Unbox series episodes now seem to link to recordings, grouping together and allowing things like find upcoming episodes to offer future broadcast episodes.
  2. HDTiVo

    HDTiVo Not so Senior Member

    Nov 27, 2002
    Old issue that needs addressing:

    Linking your library to the Unbox on TiVo purchase screen so a message to the effect of 'you already own this,' but you can buy it again if you want is displayed.


    Or 'you have n licenses available for this video, would you like to download it?'

    Bonus Points:

    'You have no licenses left for this video, would you like to delete it from another TiVo?'
  3. HDTiVo

    HDTiVo Not so Senior Member

    Nov 27, 2002
    Feature request:

    Add thumbs up to record to TV episode downloads to make it easy to record future broadcasts.

    Particularly useful for free premiere offerings that you might not have a clue where to find if you want to continue watching the series.
  4. Ruth

    Ruth Well-Known Member

    Jul 31, 2001
    There have been other threads complaining about Unbox's refusal to provide closed captions -- even on TV content that is captioned when aired in the traditional manner. Really a terrible disservice for those of us who are deaf or hard of hearing.
  5. HDTiVo

    HDTiVo Not so Senior Member

    Nov 27, 2002


    Newish Plans for Unbox:

    Streamloading (progressive download) being developed for hi def TiVoes. (news from 8/29)

    Corollary feature request: Streamloading for S2s. Greed is good. :D
  6. scottb

    scottb Member

    Dec 31, 2002
    My Unbox worked fine before the Tivo 2007 (version 9.1) service update. I spent all last weekend on the phone with Unbox and Tivo Support, and neither could resolve the problem. I have posted elsewhere about the details.

    Is there others with S2 TCD200040 where unbox won't download at all anymore? Download queue at Amazon/unbox has five or so items in it, but they never start downloading.

  7. TiVoStephen

    TiVoStephen formerly TiVoOpsMgr

    Jun 27, 2000
    Alviso, CA, USA
    We are investigating an issue affecting a small number of customers currently. More news when I have it.
  8. miadlor

    miadlor Member

    Sep 4, 2003
    Rhode Island
    Ok, this was my Unbox Prob..............

    Ordered a movie for download on dvr 1.........never arrived after 3 days.

    Call Amazon for redownload.............ended up on dvr2.

    Call Amazon for redownload.............ended up on dvr3.

    Call Amazon for redownload.............went to bed..........no show in morning.

    Downloaded a free show no problem.

    Call Amazon for redownload............The rep saw an error code this time stating failed do to dvr full...........ended up cleaning season passes up......
    redownload took.

    The funny thing was I did check several times in the recording history and it never mentioned the fail to record because of space.

    (222hrs with not much recorded on it)

    Not saying this is the solution, but it worked for me.
  9. HDTiVo

    HDTiVo Not so Senior Member

    Nov 27, 2002
    The general issue related to this problem is that TiVoCast content is not fully integrated with the DVR interface. Thus no TiVoCast (Unbox) content is reported in the ToDo area.

    Longer term one would hope complete transparancy across content sources would evolve.
  10. richsadams

    richsadams Well-Known Member

    Jan 4, 2003
    As an FYI, dylanemcgregor, was having terrible network problems with Unbox, but with the help of TiVo CSR's he was able to get everything working. Hopefully this will help some folks here.

    Click here to view his post and other related info.
  11. dylanemcgregor

    dylanemcgregor Well-Known Member

    Jan 31, 2003
    Corner of...
    Interesting side note after getting my Unbox problem fixed that I haven't seen other people mention:

    1st item to download after the fix (Free South Park ep) creates a 2nd Unbox folder and is downloaded there. I wasn't too surprised about this, as one ofthe trouble shooting steps was unlinking and relinking my Tivo to my Amazon account.

    2nd item to download (Vacancy) just got put in my regular NP list with the Amazon logo where the channel logos go. I kind of like this I think.
  12. zigby982

    zigby982 New Member

    Oct 20, 2005
    Had one Unbox video waiting to be watched and downloaded another to watch immediately. Didn't notice when the first went missing, but it wasn't there after watching the second movie.

    Not positive but I think it may have been deleted to make room, as the Deleted Items folder was empty, even though there was plenty of regular TV content that could have been purged.

    Is there anyway to give Unbox a higher priority? I just double checked the remaining movie and sure enough the Keep Until I Delete option is available, guess I need to use it!
  13. StarQui

    StarQui New Member

    Apr 18, 2005
    my Unbox Prob..............
    I have a subscription to this season of "Heroes" well 8 of the episodes arrived perfectly with no errors. This morning I attempted to watch what was listed on my TiVo as Heroes "Powerless" (the newest ep.) but it was in fact a completely different TV show entitled : Life <-- I've never even HEARD of before. Also, I don't know if this is related but our multi room viewing is broken. Although it lists the remote TV at the bottom (as always) when you try to open to transfer from on TiVo to another, the message says there are NO RECORDINGS! (There are hundreds of recordings on each of our 2 (Series2) TiVos.) Never had this problem before. Sometimes the other TiVo is not listed and must be unpluggged and restarted before it shows up, but never this NO Recordings message. (Oh yes, we are also having the Toast Tivo Desktop problem I've read about here)

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