Unbox Closed Caption Fix?????

Discussion in 'TiVo Coffee House - TiVo Discussion' started by SpeedRhysr, Oct 9, 2007.

  1. SpeedRhysr

    SpeedRhysr New Member

    Oct 9, 2007


    Does anyone know if Amazon has fixed the closed caption issue with Unbox. I really like the idea of unbox but my wife is hearing impaired and so it is not worth us using it at all.
  2. bicker

    bicker bUU

    Nov 9, 2003
    There is nothing "broken" to "fix". Amazon has disclaimed responsibility for providing content that has closed captions.

    My wife is hearing impaired as well. So as far as Amazon is concerned, we're not viable customers for them, at this time.
  3. Daxel

    Daxel New Member

    May 13, 2002
    I would have expected more from them.

    However, I wonder if they qualify as a Video Programming Distributor? If so, they come under the FCC's Rules at 47 CFR Part 79.1(g)(3) which directly states that they must provide CC on all programs created after 1998.

    "New" Programming

    As of January 1, 2006, all “new” English language programming, defined as analog programming first published or exhibited on or after January 1, 1998, and digital programming first aired on or after July 1, 2002, must be captioned, with some exceptions.

    and before you ask:

    Exempt Programming

    There are two categories of exemptions from the closed captioning rules.

    Self Implementing Exemptions

    Self-implementing exemptions operate automatically and programmers do not need to petition the FCC. Examples include public service announcements that are shorter than 10 minutes and are not paid for with federal dollars, programming shown in the early morning hours (i.e., 2 a.m. to 6 a.m. local time), and programming that is primarily textual in nature. There is also an exemption for non-news programming with no repeat value that is locally produced by the video programming distributor.

    Exemptions Based on Undue Burden

    The FCC has established procedures for petitioning for an exemption from the closed captioning rules when compliance would pose an undue burden.

    A petition, which may be in the form of a letter, must include facts demonstrating that implementing closed captioning would impose an undue burden, which is defined as a significant difficulty or expense. There is no form to fill out. A summary of the petition process is provided at the FCC Web site address above. While a petition is pending, the programming that is the subject of the petition is exempt from the closed captioning requirements.
  4. bicker

    bicker bUU

    Nov 9, 2003
    That's what I told them. Three times. And three times they passed back the same boilerplate patter, and then had the gall to ask me, each time, if the reply satisfied me. (I said no each time.) Finally, I said that not only did their reply not satisfy me, but the reply itself made me much less satisfied than before. That apparently got someone's attention, and they apologized for not saying earlier that they had forwarded my concerns to the product managers. Then they STILL asked me if I was satisfied after THAT reply. (I let it drop at that point.)

    The message is very clear: Amazon doesn't care about the hearing impaired enough to (1) withhold the product offering until it was accessible to the hearing impaired, nor (2) make a commitment to making the product accessible to the hearing impaired in any specific time-frame.

    I don't blame them for that, even though we find it personally unsatisfying -- after all, they run a business, not a charity. I wish they would just accept that they haven't satisfied us.

    You missed one of the valid reasons for self-exemption:
    It's the same reason why Universal HD doesn't have to close caption everything.
  5. Johncv

    Johncv Well-Known Member

    Jun 11, 2002
    Chula Vista, CA


    Are videos from iTunes Closed Caption?

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