Unable to Order HD Movies

It has been reported here several times that HD PPV only works if you order it within a couple of hours of the showing. Kinda defeats the purpose of a DVR doesn't it? If you order the PPV on the website, it should work.

 

Have you tried a reboot? Then followed by forcing a call? This may straighten out whatever data indexing problem is in your system.

 

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Are you sure that you are connected all the time to the phone line ? You're not using Vonage, are you ?

 

In my recent experience, here is the best way to bypass first level and get straight to retention: at the voice prompts, when it asks you what you want to do, say "cancel." It works every time for me.

 

OK, my online guide and TIVO guide are the same. I get the ext 741 also so I decided no big deal, I'll order online but then there is no way to record the purchase. I guess I could go set a manual recording. Ideas, thoughts.....

Thanks

 

An outside possibilty; check your purchase limits, if set to zero the box will not let you purchase.

 

This happened to me about a week or so ago. I never do PPVs, but I decided to give MI3 on Ch. 99 a try to evaluate the PQ. I went into the guide to try and order, but no option existed. I figured it was just a glitch, so I went online and ordered it. I figured that maybe the guide would now allow me to setup the recording. Nope. My only choice was to browse future showings (or order SD showings).

Called DTV and they had me reboot, etc, etc. Still no go. They escalated to the level 2 support and she could not fix it as well. She put me hold, then came back and said it had to be an issue with programming. She apologized and said she would credit my account, and that the issue would be resolved by the programming folks in approx. 24 hrs (too late to see MI3!)

Next I go to check my account and sure enough, she credited me $4.99....but....oh no...she also charged me another $4.99!! So I waited about an hour and figured maybe the additional charge would clear on it's own. Next, I just happened to check my guide again and select record on MI3, and low and behold it says that "I have already ordered MI3, would I like to record it"! Yea.

So.....they can fix the issue somehow. I have no idea what they did, but I was glad I could see MI3.

BTW, decent movie, but mediocre PQ.

 

PQ wasn't all that great on DVD, either.

 

I have the same issue. I first noticed it a few weeks ago, but just got around to calling about it today. I got a polite but fairly clueless level 1 rep. She had me power off and the HR 10-250, but (big surprise) this did not help. She also said she was resending programming information, but was not specific. I'm guessing she sent something in the stream to reprogram, but nothing changed. I would like to be able to order and record HD PPV, but it seems like I'm out of luck for now. She said she would escalate it and someone would get back to me within 1-2 days.

FWIW, my account is in good standing and my SD Tivo will order PPV just fine. I've replaced the hard drives in both boxes with larger drives, but they are otherwise unhacked.

Has anyone gotten a real solution to this?

Thanks

 

As far as I can tell, everybody gets a 741 error. I'm guessing it's a data problem on their end.

Kinda goofy to have an MPEG-2 HD PPV when those with said equipment can't purchase it.

 

I noticed this problem with 6.3a and it went away with 6.3b. I replaced the drive with one from weaknees that came with 6.3a loaded, and the problem returned. My unit never upgraded to 6.3b again, but this issue seems to be a 6.3a issue (for me).

 

I have been having problems with PPV too. Even using the website to order has not helped, which them leaves me having to call a CSR to get the problem fixed.

 

I had the same problem and was able to record HD PPV manually. Once you order the movie online, you need to go into the Record Manually menu and set the channel and time of the show to be recorded. This was the only way I could record an HD PPV movie on ch. 99.

 

Well, it is good to know that ordering on the web site and setting a manual recording will work. But that's not exactly the ease-of-use one would hope for.

I'm on version 6.3b of the software. I'm not sure when the problem started.

I did find an encouraging post on another board where the customer had called in about it, had the call escalated with a promised call back. It wasn't clear whether he got a call back, but the problem went away. I guess I'll give it a day or two and see if they fix it.

If anyone at DirecTV is reading this, you are losing some PPV revenue by not dealing with this issue.

 

I finally got 6.3c this evening. As with the 6.3a to 6.3b on this same HR10 (previous disc, see my previous post), the 6.3a to 6.3c update fixed HD PPV. Try again after you received the update.

 

6.3c did not fix my PPVH problem. Still can't order from guide. Ordered movie via D* web site and was then able to schedule recording. However, recording started late and finished early. Called D* customer support and she agreed they were still having problems and credited my account.

 

Same exact problem here...on one of two HR10-250's. I called D* CSRs on 2 occasions to resolve the problem. On the 1st call, nothing they tried worked. On the 2nd call, nothing they tried worked but, when I mentionned the phrase "audio dropouts", they immediately credited me with 3 months free Showtime. Sheesh. Oddly and irritatingly enough, the one HR10-250 that encountered the problem is connected to the phone and my surround sound system; the other HR10-250 that I could order HD-PPV on is not connected to the phone and I've never ordered PPV from. Both are 6.3a.