TWC subscribers - one last push!

Discussion in 'TiVo Coffee House - TiVo Discussion' started by xnappo, Sep 3, 2016.

  1. Sep 3, 2016 #1 of 32
    xnappo

    xnappo New Member

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    Okay guys,

    I know, I know - it is probably pointless. But let's try once again to jointly push TWC to change their CCI byte policy. Maybe now that they are Charter there is a chance.

    Phase 1: Post intelligent comments on the forum: http://forums.timewarnercable.com/t...using-CCI-quot-CopyOnce-quot/m-p/113546#M2022
    Phase 2: Post links to the request on the TWC Facebook page: https://www.facebook.com/twc/?fref=ts
    Phase 3: Post to Twitter with #stopthecci https://twitter.com/twc_help?lang=en

    At phase 1 - please reply to the post their with your support!

    xnappo
     
  2. Sep 5, 2016 #2 of 32
    dougdingle

    dougdingle HD Tech

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    It would be handy if you mentioned what you wanted the policy changed to...
     
  3. Sep 5, 2016 #3 of 32
    xnappo

    xnappo New Member

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    It isn't clear I am asking it to be changed to the Charter policy?

    It is highlighted in red.

    [EDIT] Maybe you are saying I should post the text here.

    --------------
    You should comply with your own company's policy:

    http://www.charter.net/support/general/digital-copy-control-tv-programming/

    Copy Control Information Rules

    Different programs carry different copying rules. There are four possibilities:

    Copy Freely: Any number of copies may be produced.
    Copy Once: Only one copy of the content is permitted.
    Copy No More: A copy of the content has already occurred and no more copies are permitted.
    Copy Never: Copying of the content is never permitted.

    Digital video content tagged with a CCI value other than Copy Freely is considered "High Value" content.
    Generally, digital basic services are tagged as Copy Freely.
    Premium services are tagged as Copy Once.
    Pay-Per-View (PPV) and Video on Demand (VOD) services are tagged as Copy Never.
     
  4. Sep 5, 2016 #4 of 32
    Dan203

    Dan203 Super Moderator Staff Member TCF Club

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    Once Charter fully takes over you'll have a better chance. I have Charter and they only protect the premium channels. TWC made it a point to protect everything but locals, and always recited the same line about being within the limits of the law whenever someone asked them about it. It always seemed to me like they did it intentionally to limit one of TiVo's major competitive advantages. (there was a time when MSOs were actually worried about TiVo)
     
  5. Sep 5, 2016 #5 of 32
    dougdingle

    dougdingle HD Tech

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    Inertia is a wicked master. Easier to leave things as they are usually wins out.

    I'm a TW customer, and there are a few things (including this) that are really annoying.

    Why, for instance are all but one of every premium tier channel (HBO, SHOWTIME, STARZ, etc.) they offer in Los Angeles in SD? It's almost 2017, and I would be embarrassed to run a company that way.
     
    Last edited: Sep 5, 2016
  6. Sep 5, 2016 #6 of 32
    dougdingle

    dougdingle HD Tech

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    Yes, that's what I meant. I added my "me too" to the thread over there.
     
  7. Sep 5, 2016 #7 of 32
    HerronScott

    HerronScott Well-Known Member

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    Our local Comcast line-up is the same way. I assume it's due to bandwidth constraints on our older plant rebuild. Does TWC use SDV (Comcast does not)?

    Scott
     
  8. Sep 5, 2016 #8 of 32
    dougdingle

    dougdingle HD Tech

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    Yes, they have SDV here in Los Angeles, which leaves them no excuse. And I don't care about their bandwidth issues - they oversold the system with shopping channels, and religious channels, and channels in twenty languages with a couple of thousand viewers each, and so bandwidth is their problem.

    Mine is that I'm paying $18/mo for one HD HBO channel, with the rest SD. How is that even vaguely acceptable in late 2016 in a major market for a Premium service?

    All of TW's premium channel packages in L.A. have a single HD channel, with the rest SD. It's just stupid, and bad planning.

    I have complained several times about it to them, and with the transition I'm giving them a month or two to fix it; if they don't, I'll just cancel HBO. For $18 a month, I can get some nice streaming content and they can go away.
     
    Last edited: Sep 6, 2016
  9. Sep 5, 2016 #9 of 32
    thyname

    thyname Well-Known Member

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    There is always HBO NOW at $15/month (one free month trial) that you can get with any major streaming device (such as Apple TV, or Fire tv) and no cable subscription. Full catalog of their past and present shows and movies
     
  10. HerronScott

    HerronScott Well-Known Member

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    I guess we should feel lucky that Comcast is only charging us $15 for HBO then (the other pay movie channels are only $12).

    Scott
     
  11. ncbill

    ncbill Well-Known Member TCF Club

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    So when does Charter/Spectrum "take over" exactly?

    I'm on my second year of a triple-play promo (now $120/month) that expires next March. (iirc, the regular price will be around $180/month)

    Currently I can upgrade to "fastest internet, add all TV premium channels, plus our best DVR" for $200/month (plus taxes/fees) - just wondering if I should jump on that before that option disappears.
     
  12. jsmeeker

    jsmeeker Notable Member TCF Club

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    I have no clue what the OP wants. I have TimeWarner now. But it's changing to something else. Not Charter. Spectrum or something.
     
  13. HerronScott

    HerronScott Well-Known Member

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    Well Charter purchased Time Warner Cable and Brighthouse and is going to phase those names out and market under the Spectrum brand (reminds me of Comcast and Xfinity) but it's still Charter...

    Scott
     
  14. tim1724

    tim1724 Active Member

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    Charter is Spectrum. Their corporate name is Charter Communications but they currently brand their service as “Charter Spectrum”. They seem to be using the Spectrum name more with TWC/Brighthouse customers.

    Charter is not great but at least they mark all the non-premiums as Copy Freely and they have HD feeds of pretty much anything (including all the various HBOs and Showtime channels).
     
  15. jsmeeker

    jsmeeker Notable Member TCF Club

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    Yup. I heard that some place. Still don't know what OP wants.
     
  16. HerronScott

    HerronScott Well-Known Member

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    Try to convince TWC to change the current CCI byte policy to match Comcast and Charter so you can download non-premium shows to your PC or transfer them between TiVo's (not just stream them). Sorry I thought it was clear and I'm on Comcast. :)

    Scott
     
  17. dougdingle

    dougdingle HD Tech

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    Yes, one of the options I'm examining. I do like to record instead of stream because of TiVo's trick play features, but I can get used to streaming, especially for movies.
     
  18. dougdingle

    dougdingle HD Tech

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    Compared to other cablecos, TW has a user hostile policy in place for setting the "Do not EVER copy" byte on every channel except - by law -those you can also pick up over the air (the so-called broadcast channels).

    Most cablecos set the bit on Premium channels plus on whatever channels the channel owner specifically requests they be set. Very few channel owners request this, so most non-premium channels on most cablecos allow their content to be transferred to other devices (other DVRs, tablets, phones, etc.)

    TW does not. They insist all content aside from broadcast channels stay on the original machine. No reason for it that I can think of, they just do. And they have resisted mightily changing that policy, without explanation. The OP is making another attempt at changing their minds.
     
  19. irisr

    irisr Member

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    Totally agree with your goal and have posted here about this issue previously. But the method is ineffective. I launched a blitz to the regulators when TWC wasn't implementing the HBO app on TiVo. Can't prove it was the reason for the change, but within one week, went from TWC reps giving no date or info re the HBO app - to full implementation.

    So 2 pronged approach - 1)start a campaign to file petitions against this practice with the FCC and 2) start a change.org petition saying that the TWC practice steals its customers' rights in the programming they pay for, unlike other cable operators.
     
  20. dougdingle

    dougdingle HD Tech

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    This 'file a complaint with the FCC' method really does work sometimes (although obviously not always).

    I, too, filed an official FCC complaint after getting nowhere with TW's people about HBO Go on TiVo being unsupported, and very shortly thereafter, I got a letter from the FCC and within a day or two from TW saying they had implemented the change, and hoped the issue was resolved to my satisfaction.

    I had never seen anything corporate move that fast; then I remembered that they were in the middle of trying to get approval for their merger, and having pending FCC complaints was not conducive to smooth execution of that, so it may be it was a one time anomaly.

    As an aside, HBO Go proved disappointing in the very limited number of shows and movies offered. I was hoping for access to their full library, but HBO Go seems a very small subset of that content.
     

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