TWC Charlotte NC. Loss of all channels on Series 3

Oh wow. I don't know whether to be relieved or more concerned!
Our Tivo went black at the same time on Sunday night.

I posted a plee about about it over on the 'Official Time Warner Cable Thread' here
http://www.tivocommunity.com/tivo-vb/showthread.php?p=6761568#post6761568

So do you receive any channels (albeit under the wrong channel number) or it's just black throughout? I'm not stuck on the "please wait acquiring channels" screen, though I did see it after I first restarted the TivoHD but it eventually went to a black screen (with the guide intact, though that's not supplied by TWC is it). As I say, some channel flicking around, I've found a bunch still coming in, though all out of order and certainly not all of them.

I've not yet contacted TWC. I was hoping for it either to fix itself or I find a solution on here first. Dealing with TWC is like pulling teeth. I had a real bad ordeal with them when I first had be TivoHD cable card installed, and I don't want a repeat ordeal anywhere close to as bad as that again!

Let us know what happens with the tech today.

I'm in South Charlotte, btw and thanks for sharing this info. Too much of a coincidence that this happened at the same time.

 

just as a reference point - the analog channels in Charlotte have been fine. I looked at my one cable box and channels there were fine though I let that DT TiVo get channel 3 as analog so can not be specific about that channel.

 

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Charlotte resident here and having the same issue. It definitely went out at 10pm on Sunday as the OP said. I was about to watch Entourage when all of the channels went black on both my S3 and Tivo HD. TWC has set me up with a truck roll tomorrow, but if anyone has success today, please post back.

 

I'm very impressed that you got your problem fixed with the first visit! Did you catch the techs name? Cos I'll request him! Well I guess I need to call TWC then, that's the first hurdle, which you had to endure too.

It'd be nice if there was a way of finding out what they find out as to why this happened.

On a side note, a work colleague with a TivoHD didn't suffer this problem, so it didn't happen to all Charlotte Tivo users.

 

I see. Well, in my sad experience, I've had dumb... errr... not so enlightened techs come to the house and be on the other end of the walkie talkie too. It got so bad during the installation of the cable card card first time round that they managed to mess up our account, as in, they took equipment off our account and added equipment we didn't have for some reason! Also, the 'engineer' on the phone with the tech once gave up, not knowing what to do next and hung up on the guy! Leaving him not being able to do anything and looking like a right wally. Ultimately, though the final tech that came out knew what he was doing. He was from TWC, not from the third party company TWC use, and was the geekiest of geeks, and for that I am thankful. He didn't need any instruction from me, he just got the job done. He also admitted to me that there was only him and one other tech that knew about cable cards well enough to do the job and he didn't know why he, or the other guy, wasn't asked to do this in the first place! He must have been good 'cos he had other techs calling him for advice while he was at my house! I wish I remembered his name (Scott maybe). I remember asking for his personal number, but he declined to divulge that particular information! Hopefully there are more experienced techs now, but I shan't get my hopes up.

I may post the entire saga on here sometime.

Thanks for the updates and I'll post back with how I get on here.

 

As luck would have it, this morning we turned the TV on to a fully functional, guide synced, set of channels, all in their correct position. I have no idea why, but I'm glad it's corrected itself without the need for a TWC tech to come out - who I couldn't get until the weekend anyway.

Apparently we had a brief power cut at around 5am this morning too. Could that have had something to do with it? Well, if there was a power spike, is that possible? But I did disconnect the TivoHD from the power more than once when the problem initially happened.

Oh well. Still interested to know if this happened to anyone else though. Given that there's 3 or 4 people on here reporting it, there must be more out there, you'd think.