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Discussion in 'TiVo Series3 HDTV DVRs' started by MirclMax, Jun 27, 2008.
I filled it out. I doubt I'll hear anything.
As was the old one. Every TWC local website uses the same fonts and art properties as every other and they all look almost identical.
The corporate website has had a page for requesting a TA for quite some time. The first step was to enter your local zip code, after which it'd take you to a page for filling in your other information. If you filled in a San Diego zip, it'd take you to the top page of San Diego's site. Many people in other locations got to a form to fill out and those people have reported receiving e-mail notifications when TAs became available locally. Now that there is a form locally, I'm sure that they'll send out notifications to people who fill them.
Same here. Spent an hour on the phone last week to get a determination of which missing channels were now SDV and which were just due to TWSD again hosing up my cablecard accounts.
I think my favorite was that ONE of the four people I talked to even admitted to knowing what a tuning adapter was. The "supervisor" claimed ignorance, and the one rep who did comment gave me an estimate of a year to "work out the software on the devices" (whatever that's supposed to mean).
None of this crew ever noted that the web registration page is up... probably an FCC placebo rather than a sign of hope. IMO they'll delay until the lawyers get involved, just as they did with Oceanic....
I talked to someone on the phone about the tuning adapter. He said it's not available quite yet. In about 3-4 weeks they are going to start collecting a list of names for early sign up. Not sure if they plan to use that form or another one though.
People are reporting the launch of the TA in several TWC divisions around the nation, and as far as I know, only Oceanic has been chastised by the FCC. You can see those reports in the "SDV Tuning Adapter-Time Warner" thread.
I don't know what the delay is here. It may be that every division isn't using the same admixture of hardware and software elements to implement SDV, and the proprietary network-side stuff in the TA is different here than in the places where it's working. I have confidence that they're working on it.
I remember very well that Time Warner Cable - San Diego said they would launch the tuning adapter no later than the end of 2008.
Then again, they also said to call in for a "special offer" for Tivo HD users who were losing channels to SDV. The "special offer" was the same six months of cable card access without fees that they offered for the first round of channels lost to SDV as announced in late July.
Let's see, you take away a bunch of channels and charge me the same amount of money, but comp me the cable card that can only see the remaining channels. You then take away a bunch more channels, keep the rate the same, and the "special offer" is the same cable card I'm already getting for free from the last time you removed channels?!
I guess since I mainly watch the HD channels, I focus first and foremost on the HD channels. I take the total number of linear HD channels, subtract the number of free over the air channels, and then add back in Comedy Central, Adult Swim, and TCM since they are the only SD cable channels that I watch. With SDV knocking out HDnet, HDnet Movies, and a bunch of other HD channels, the total number of non-over the air HD channels that I want to watch and still can receive with my Series 3 Tivo is quite small. Divide my very large cable bill by this small number of cable-exclusive channels I can receive and you get.... a pretty lousy value proposition.
I am so glad I dropped TWC's video service and went over the air only with my Series 3 Tivo. I can't imagine the frustration of waiting a few more weeks and then a few more weeks again for TWC to fulfill their promises. It's a shame that our local telco is AT&T instead of Verizon. Local Fios service would put some real pressure on TWC to offer decent quality per dollar.
Still waiting for my tuninga adapter too. On my last call with 'customer service' they said they had the full list of customers with cablecards (to which they sent out those form letters) and will contact us as soon as they have something. So far, they've heard nothing.
When I requested they stop charging me for channels I can't see (i.e. reduce my package) they willingly obliged, and also gave me back a small amount of cash.. The only downside is that I've lost a bunch of channels in the 200s (which I don't really care about).
The silver lining is that the CSR mentioned that he *expects* to have SDV adapters available once the digital transition happens (i.e. Feb -- except that now that's set for July). Then again, I see no reason why those two things should be related...
Still waiting .. still grumpy.
I received this 2/4/09. Not that this helps or anything, but just FYI...
February 4, 2009
Thank you for your request for the SDV Tuning Adapter. Your Pre-Order has been received and your information recorded. At this time the Tuning Adapter is not available in all TWC areas and we continue testing to ensure that this equipment meets the highest levels of customer satisfaction. We expect the Tuning Adapters to be released sometime in February in many remaining areas of the country. Although we do not have a specific release date for your area, once the Tuning Adapter becomes available a service representative will contact you to schedule the installation.
Corporate Tuning Adapter Desk
Time Warner Cable
So here's a little update for those of us in San Diego, CA.
I twittered how much TWC is pissing me off about the whole SDV and Tivo thing. I get a DM from a TWC customer service rep. He said he's on it, he's forwarding my message to his "crème de la crem of customer service reps". I think, yeah, whatever. Heard it all before. 15 minutes later I get a call from this rep in New York, explain the whole SDV and Tivo thing. He says he'll put a call into the San Diego office, and they'll be in touch. Again, I think to myself, yeah, whatever. To my surprise, I get a call an hour later from a TWC "Customer Retention Specialist" from the San Diego office. She tells me they have the adapter in the field and are testing it, to be patient, maybe 1 or 2 months.
This is farther than I have ever gotten with any customer service. All from twittering how unhappy I was about Time Warner Cable.
On a whim, I tried calling Time Warner Cable in San Diego about the availability of Tuning Adapters. To my surprise, the Customer Service Rep said that the launch date will be 10 March, and that letters with details will go out in the next few days.
Great info, thanks! I'll keep an eye out for the letter.
I called TW today and they said the March 10th date is off. No new date has been set...
I've been beta testing the Tuning Adapter in San Diego since mid-January. I was initially told not to speak about it, but the gag apparently came off yesterday. I reported about it on hdtv.forsandiego.com in this post.
I've picked up my Tuning Adapter at the Mira Mesa office this morning!
There was a bit of confusion since the guy on the phone told me yesterday told me they would start to hand them out today (Wed. 3/18/09), but the lady at the counter today told me they already handed them out for a week+??
Anyhow, plugged it in to my Series 3 and all is well!!
Finally Speed HD
- Instructions said to call a # to activate the adapter. I did not need to do that.
- The instructions also said Series 3 Tivo's may need to be rebooted. Mine didn't.
- There was supposed to be a cable (COAX) in the box, but it wasn't...
The adapter worked right away with no issues at all (yet).
All in all, on word: FINALLY!
Cool! Check to see if you have any issue tuning the linear channels in the stream at 525 MHz--705 KSWB, 711 KPBS DT and 1 VOD Previews. (Also, check to see if they're on 525 MHz on your network segment ). If I have the coax split between the TA and TiVo, either internal to the TA or through an external splitter, I can't tune any of those channels.
It's a shame that hdtv.forsandiego.com seems to be down.
How do I check?
While tuned to one or two of the channels, go to TiVo Central->Messages & Settings->Account & System Information->DVR Diagnostics. The diags will start with two sections, beginning with "Tuner", "Channel" and "Frequency". Find the tuner where "Channel" is the channel that you're testing and verify that "Frequency" is 525000 KHz.
Thanks. I'm guessing that the unit I got is slightly faulty.
I just picked up mine in Mira Mesa, too. Guys on the phone still didn't know that it was released today, but I went in since I work close by and picked it up in person.
Also, check what version of the firmware your TA came with. (Go to TiVo Central->Messages & Settings->Account & System Information->Tuning Adapter->Tuning Adapter Diagnostics->Versions and MACs; I'm interested in the value after FLASH. Mine reads "STA1.0.0_1520_LR_F.0801"). I was told that there might be a new version this week with improved stability (not that mine has been at all unstable).