Tuning Adaptor Issue? V52 or 53?

Discussion in 'TiVo Help Center' started by Mandy Moo, Feb 3, 2016.

  1. Mandy Moo

    Mandy Moo Member

    50
    1
    Nov 20, 2015
    Tennessee

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    All of the sudden we are missing two or three channels and we keep getting a message saying we need to contact our cable provider V52 or 53. Then this morning when I turned on the TV the TiVo (Bolt) had a message saying my tuning adapter was on and working but it was not able to handle 4 tuners (it has been since we got the Bolt months ago). What is going on here?? I unplugged the tuning adapter and cycled it, I rebooted the TiVo and nothing has helped. Any ideas before I go through a Charter appt?
     
    Last edited: Feb 3, 2016
  2. Mandy Moo

    Mandy Moo Member

    50
    1
    Nov 20, 2015
    Tennessee
    So after calling Charter, and getting a very helpful young lady, she said that the agent that renewed our package this week failed to continue the tuning adapter with our cable package so it was disabled. She reactivated it, I rebooted the Bolt and then reconnected to the TiVo network and it finally picked up the channels. Problem solved!
     
    Natasha Delahunt likes this.

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