Tuning Adapter required by August 1st but they can't provide one

Discussion in 'TiVo Coffee House - TiVo Discussion' started by RickStrobel, Jul 6, 2018.

  1. Savafan1

    Savafan1 Active Member TCF Club

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    I'm now on my second attempt at ordering one through the cable card hotline, since the first one didn't ship for some reason. And they are supposed to be escalating it to the cable card manager to see what happened.

    I also checked with a couple of the Spectrum stores in Columbus, one that used to be Insight and one that was Time Warner, and neither one had any.

    The direct line for cable card support doesn't seem to work most of the time, the guys in the cable card area are aware of that, but said they keep getting told that nothing is wrong when they report it internally.
     
  2. ajwees41

    ajwees41 Well-Known Member

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    if it's anything like what cox does you only loose one feed of a channel, so if they remove/move the SD feed of a network the HD feed will not be on SDV
     
  3. Dajinni

    Dajinni New Member

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    Those of us who got these should be tied to legacy Insight bridges. Got a call from Spectrum this morning about how receiving equipment went, of course received nothing. Called into cable card support and spoke to their overnight in TX. She said you are the third person to call on this. I am like well its past the 1st, a call comes in that we received equipment, nothing shows up, what are we supposed to do? Still no coding to order is available for legacy TWC customers in at least the Lewis Center, OH area. She did say there was a code for a new Spectrum customer though but you need to move plans which was a quick no. Apparently a lead on their team kicked off the order on the 27th in hopes they would get shipped. They have no idea when this will actually occur for us as they have been told nothing. I am back on a list for follow-up. The change and communication management in that company is simply terrible.
     
  4. pjazz

    pjazz New Member

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    I'm in Louisville. I also picked up some at the Hubbards Ln office. I'll wait to try and install them until there's a change.
     
    Last edited: Aug 4, 2018
  5. pjazz

    pjazz New Member

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    I tried to call TiVo customer service about this issue and every time I input my phone number the call would drop. That's pretty bad.
     
  6. ajwees41

    ajwees41 Well-Known Member

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    why call tivo they can't help
     
  7. LoadStar

    LoadStar LOAD"*",8,1

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    I'm in SE Wisconsin, a legacy Time Warner Cable, now Spectrum, area. We've been using tuning adapters for years now.

    Nearly all channels that offer an HD feed are available in HD on our system. In fact, the channel map provided by TWC/Spectrum automatically sends the HD feed, even if you tune to what would have previously been a SD channel slot. (e.g. channel 3, 202, or 1202 all tune to the same HD feed of TBS)

    Most channels *aren't* SDV. They are pretty good about mainly making lesser watched channels switched-digital. I'd have to turn off my tuning adapter to find out which ones don't come in, but the main one for me that I watch that is SDV is BBC America.
     
  8. pjazz

    pjazz New Member

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    My point was customer service is pretty bad when they don't even want to take your call. If TiVo wants to stay in business this issue should be on their radar and they should be trying to continue the compatibility of their product with local networks.
     
  9. pjazz

    pjazz New Member

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  10. ajwees41

    ajwees41 Well-Known Member

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    But has no say on how fast the sdv boxes are produced and did you read what I post most cable companies have only one channel feed on SDV so you can still watch one feed until you get the adapter.
     
  11. pjazz

    pjazz New Member

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    I wasn't calling TiVo for a tuning adaptor I was calling to clarify if they thought it would be needed. The link I posted from there site answered most of my questions. I just still like to be able to talk to an agent and since I work on phone systems I think its pretty bad when a large company's call attendant doesn't work properly.
     
    Last edited: Aug 5, 2018
  12. lucidrenegade

    lucidrenegade Member

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    It's been awhile, but here's an update on my issue. After a couple of months of dealing with Spectrum, along with filing an FCC complaint, I'm still not getting anywhere. Here in Columbus, OH, they've finally switched on SDV so I lost about a dozen channels. I went down the the Spectrum store yet again, and specifically asked for a Motorola/Arris tuning adapter, since I have a Motorola Cable Card. Was told they didn't have any and they would need to send a tech out. Next day the tech came out and said that they had to send all of the Motorola Tuning Adapters they had back to the manufacturer because of some issue with them. Got the standard "check back in a week". What a bunch of idiots.
     
  13. RickStrobel

    RickStrobel Well-Known Member

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    I've got my tuning adapter and one for a client. It's still in the shrink wrap. Not going to fool with it until absolutely necessary.
     
  14. Wilzer

    Wilzer Member

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    SPECTRUM refuses to provide me a cable card at service center, say it requires a technician. I have installed a cable card in TiVo before and it is working fine right now, thank you. However, Spectrum apparently is try to stamp out the competition and force you to rent a DVR. Good luck with the FCC, remember this is the bunch that just rescinded net neutrality.

    Does anyone have any suggestions. I will try the technician rout, but I did schedule a Spectrum technician yesterday and waited at the appointed time, and no show. Support says that I called and cancelled -- Technician LIED, LIARS. Also said that my phone was called but my call log does not show any calls.
     
  15. Wilzer

    Wilzer Member

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    SAME HERE: adapters are not new to me, so don't understand, worked before: think it is move to eliminate competition - However, new TiVo Box not old service

     
  16. kpeters59

    kpeters59 Well-Known Member

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    Not much you can do but try again. Oh, and report to the FCC. It often gets attention.

    -KP
     
  17. Wilzer

    Wilzer Member

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    It may be worth a try? FCC? Isn't that the same bunch that just squashed Net Neutrality -- I expect Spectrum has there hands up the FCC puppet

    Try state utilities commission too
     
  18. fcfc2

    fcfc2 Well-Known Member

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    So you repeatedly refuse to do the only thing that might actually help to build a fire under the folks at Spectrum, because you have deduced that it will do not good. It is exactly folks like you who have made up silly excuses for not filing FCC complaints for years and years which has helped to enable cable companies to skirt the cable card mandates.
    Doing something is almost always better than doing nothing. Submit a request – FCC Complaints
     
    Wilzer and tim1724 like this.
  19. Wilzer

    Wilzer Member

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    Be nice now, ;) thanks for the link, will get on it. Also, call your congressional representatives and ask them for assistance and vote accordingly.

    I filled out FCC complaint, thank you for link. Will see if Florida Utilities has complaint link too.

    May be moot, since several of the many Spectrum customer representatives intimated that they had not bought new cards and then made comments that TiVo was for sale and probably would not be in business much longer.
     
    fcfc2 likes this.
  20. krkaufman

    krkaufman TDL shepherd

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    Eh, not really. NN was nixed by political appointees at the top. It's likely that the complaints are handled by long-term employees, maybe even by some who support NN and love nothing better than to hold providers accountable.
     

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