Tuning Adapter required by August 1st but they can't provide one

Discussion in 'TiVo Coffee House - TiVo Discussion' started by RickStrobel, Jul 6, 2018.

  1. GordonHelser

    GordonHelser New Member

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    Nov 24, 2009

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    Right. I forgot to mention that Spectrum All Digital Support did say that my current cable card and TA setup should continue to work after they go all digital. All of my TiVo's are Premier and above. I have had TiVo's since 2000 and can't imagine recording and watching TV without them. I hate cable company DVR's.
     
  2. GordonHelser

    GordonHelser New Member

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    Nov 24, 2009
    Good correction. I would love it if when Spectrum in Tampa goes all digital, if they would eliminate SDV channels or only use SDV for channels I don't care about. Then I could eliminate the Tuning Adapters. BTW, l asked Spectrum All Digital Support if I happened to get a 5th TiVo, could I get a Tuning Adapter for it. That is when they said they do not offer Tuning Adapters. And she confirmed that with a higher level of support, supposedly. Fortunately I have no plans for a 5th TiVo. Even if the FCC requires them to offer TA's, from what I read on the forums, it may be hard to get one and get it activated correctly. BTW, I have had to use TA's for at least 10 years. I know this because I had to use them for several years before I moved in 2010.
     
  3. mdavej

    mdavej Well-Known Member

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    I’m in a legacy Charter Spectrum market and have used TAs for at least 10 years.
     
  4. dlfl

    dlfl Cranky old novice

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    My experience is that just power-cycling the TA doesn't result in the channel list being immediately received by the CableCARD (status shown near bottom of TiVo Diagnostics). Cycling the USB cable seems to force this or I've seen it happen after waiting a few minutes.
     
  5. ej42137

    ej42137 Well-Known Member

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    Los Angeles

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    I don't know why pulling the USB cable would do anything one way or the other; when the power is off, the TA is just a splitter in a box with some dead electronics next to it. But maybe some TAs draw power from the USB connector; mine is a Motorola and popping the USB cable has never done anything for me.

    The only time I've ever seen a problem loading the channel list is when the signal is weak.
     
  6. ej42137

    ej42137 Well-Known Member

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    This is the one I currently use; I started out using this one, but I would avoid them as I had several die on me and I consider them suspect. (I certainly would not trust them to feed my fish or my cat, which is the common application for these timers.)
     
  7. dlfl

    dlfl Cranky old novice

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    My experience is with the Cisco STA1520 TA and, as I said, cycling the USB cable seems to force the CableCARD to acquire the channel list. After power-cycling the TA, TiVo Diagnostics says it has not been loaded, although sometimes it will load after some minutes of delay, without cycling the USB cable.
     
  8. UCLABB

    UCLABB Well-Known Member

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    I got a timer for my two boxes that can be set to weekly. I have not had a single TA problem since- about a year now.
     
  9. a_gizmo

    a_gizmo New Member

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    May 8, 2014
    Louisville KY
    I visited the Spectrum Office on Hubbards Ln, Louisville, KY today and got the same answer as RickStrobel, "We don't know what's going on. We haven't received any information or any tuning adapters. We don't know if we'll get them or if you even need them."

    I called back into Spectrum's support and talked to a rep in the service upgrade department. He found some notes, but it said something to the line of, "STBs, digital adapters, and retail devices with CableCARDs would not be affected." Maybe that's regarding the shutdown of the unencrypted ClearQAM channels last year in my area. The rep and his leadership team tried to find more information, but the couldn't find anything that referred to service changes happening in the Louisville area that requires tuning adapters.

    For now I'm left waiting to see what happens. Maybe I'll still have full TV service after August 1st, maybe I won't. I've been using a TiVo and CableCARD since 2011. Back then the cable service in the area was operated by InsightBB. Then it got bought out by TWC and Charter bought TWC. Honestly, I haven't seen any changes to the cable service in the area through the buyouts. Different channel packages and increased costs is the biggest difference.
     
    Last edited: Jul 13, 2018
  10. mdavej

    mdavej Well-Known Member

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    @RickStrobel, Can you post the exact text of the letter you received? All the evidence after your initial posts points to them possible using the term "Digital Adapter" rather than "Tuning Adapter". If anybody manages to speak to someone technically inclined, ask about SDV and don't mention cable cards or digital adapters. If they can confirm the SDV is truly being implemented at the same time clear QAM and analog are shut down, then that will confirm that TA's will indeed be needed.

    EDIT: After a little more digging, maybe this really is an SDV rollout. Spectrum Louisville shut off clear QAM a year ago. I also ran across this:
    Principal Engineer I – Switch Digital Video at Spectrum
     
    Last edited: Jul 13, 2018
  11. a_gizmo

    a_gizmo New Member

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    Louisville KY
    Here is a copy of the letter. Ignore the yellowness, I didn't adjust the white balance of my phone. Details of letter:

    Dear Spectrum Customer,
    Thank you for being a Spectrum customer. We continually evaluate our products to ensure we are bringing you the best. As a result, we will be performing upgrades to our network in August.

    According to our record you have a CableCARD installed on one or more of your TVs. Effective on or after August 1, 2018, CableCARD supported devices will lose access to a number of channels.

    What should I do?
    To continue viewing the channels you currently receive after our network upgrade occurs, your CableCARD will require a Tuning Adapter or will need to be replaced with a Spectrum Receiver.
    • If you are using a retail CableCARD device, including TiVo Premiere, TiVo Premiere XL, TiVo HD, TiVo HD XL or TiVi XL or TiVo Series 3 boxes, you should call 1-855-707-7328 to receive information on obtaining a Tuning Adapter that will allow you to continue receiving all cable channels on your current TiVo CableCARD equipment.
    • If you are NOT using a retail CableCARD device, such as a TiVo, your CableCARD must be replaced with a Spectrum Receiver. To help with the transition, we will provide one Spectrum Receiver at no charge to you for 12 months.* With a Spectrum Receiver, you'll get even better picture and sound quality as well as access to thousands of On Demand choices. Call 1-855-707-7328 to order your Spectrum Receiver.
    If you have not installed a Spectrum Receiver or a Tuning Adapter when the network upgrades occur in your area, and have no other Spectrum devices in your home, we will remove affected digital subscription services and their relates charges to ensure that you are not charged for services that you can't view.

    Should you have any questions, please call 1-855-707-7328.

    Sincerely,

    Kathleen Griffin
    VP, Marketing Communications

    * Standard rates apply after promotional period ends. CableCARD lease $2.00/mo.; Unreturned CableCARD fee $22.00 a one-time charge; Tuning adapter Lease $0.00. Unreturned Tuning Adapter fee $130.00 one-time charge. Spectrum Receiver service valued at $6.99/mo.; Standard Installation Fee of $49.99 applies.
     

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  12. dlfl

    dlfl Cranky old novice

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    The letter illustrates the clueless-ness typical of cable companies. Most CableCARDs are not installed in TV's. They are not aware of TiVo models newer than the Premiere.

    Wonder what a "Spectrum receiver" is?
     
  13. dhlaw

    dhlaw New Member

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    Stopped by the spectrum store on Outer loop today and was basically told the same thing. We don't have tuning adapters and you will not need one and you will not lose any channels. Time will tell
     
  14. RickStrobel

    RickStrobel Well-Known Member TCF Club

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    Well, it's 25 minutes until the August 1st deadline. I've been busy with other things and haven't looked into this any more. Anyone else?
     
  15. Resist

    Resist Well-Known Member

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    The same here, when I had cable. I hated the tuning adapter because it was another thing that needed to be plugged in and it constantly reset, causing Tivo to miss my shows. So glad I went OTA and don't have to deal with that mess anymore.
     
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  16. RickStrobel

    RickStrobel Well-Known Member TCF Club

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    The Hubbards Ln store in Louisville has them now. They got them about a week ago I was told. Picked up two, one for me and one for a client. I haven't hooked it up yet.

    I did call the cable card support line to talk to them about it. According to the rep, nothing has been switched on here yet. When the switch happens, not all channels will be effected and will likely tune in fine without the tuning adapter working. The channels that will be impacted will be channels that don't have a ton of viewers. So the local networks won't be switched. But less viewed channels like NFL Network and QVC may get switched and would be a problem if you don't have a tuning adapter or it's not working.

    For now I was told to go ahead and install it. Just connect the coax in and out, but not the USB (no coax cables were provided nor a standard USB cable, just the box and power supply). Once SDV goes live I'll see the light stop flashing on the box and will then need to connect the USB cable.

    The direct line for cable card support for Spectrum is 866-532-2598. Be aware that you may get bounced to the regular call queue. In the past I've called that number and gotten right to the correct cable card person. Today I got bounced to the generic queue and had to ask to be transferred to cable card support.
     
  17. HerronScott

    HerronScott Well-Known Member

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    Most recommend not doing passthrough with the TA and using a splitter on the input to the TA instead with the second leg going to the TiVo.

    Scott
     
  18. pjazz

    pjazz New Member

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    Louisville, KY
    I haven't picked up an adaptor yet. I am curious as to what stations will change. Are they finally going to turn FS2 , IFC, OWN, ect into HD stations and will tuning adaptors allow the TiVo to view? or will the adaptor just allow you to see the SD station as it was. I really don't feel like jumping through too many hoops just to keep my TiVo going. Customer service at TiVo seems to be getting pretty bad and I'm almost ready to check out the DVR options Spectrum or Att has.
     
  19. dlfl

    dlfl Cranky old novice

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    Depends on your location. If you put that in your profile it will appear beside each of your posts.
     
  20. tarheelblue32

    tarheelblue32 Well-Known Member

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    I assume you will be getting more HD channels once the switch is completed. Customer service at TiVo has gone downhill, but customer service at Spectrum is far worse. You're probably going to be disappointed with the Spectrum DVRs coming from a TiVo.
     

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