Advertisements Receive a letter today that I'll have to start using a Tuning Adapter: Effective on or after August 1, 2018, CableCARD supported devices will lose access to a number of channels. I called the number. Was told they can't send one out and that I could go pick one up at the local store. I went to the store and was told that they don't carry them and that about 15 people had come in today asking for them. The manager was gone and she had no further information. I called the number again, ended up being a 45 minute phone call. They still couldn't send me one. No code in the system. It's not in my area. Etc. Offered to have a tech come out, but I needed to transfer to tech support to set that up. Not being confident that that would end well I asked for a supervisor. Currently waiting for a call back. Tuning adapters are new to me. I know a lot of other markets have had them for a while, and now it's our turn. Isn't it something you should normally be able to just pick up or have sent to you?