Tuning adapter problems

Discussion in 'TiVo Roamio DVRs' started by redspecial, Jun 19, 2017.

  1. Acerxz

    Acerxz Member

    33
    9
    Mar 6, 2002
    Yonkers,NY
    My tuner adapter recently started acting up. I completely removed the tuning adapter and I still receive all my channels. I know in the past I would lose a lot of channels without it. Cablevision must have made changes in my area. I subscribe to all channels and have had no issues. It's been about 3 months since I removed the adapter.
     
  2. DaveB673

    DaveB673 New Member

    27
    5
    Jan 1, 2020
    I feel your pain. I realize this thread has laid idle for a while, but I am seeing all these issues.

    I should probably have Cox on speed dial. I call or chat with them online every 4-7 days...for the past 3 months. Save a two week span where a tech came out, changed a couple things in the outside cable box, we had a CableCard expert via phone unpair and repair the CableCards, sent reboot signals to the tuning adapters...and that worked for two weeks. Until we had a power failure. Then it was worse than "normal" where the channels may only last two days before the magic 8 channels dropped off again.
    So, we had a power failure this weekend, and I called in again on Monday. This technician informed me the plan was originally to pull these tuning adapters from service. mine are 614s, apparently. That may be close to the year they were produced... Anyway, she suggested that we could use a Contour 1 box in lieu of a tuning adapter, and it would perform the same function. So, I went to the Cox store today (Wed) because we had another power failure (sigh), and the living room TA went back to blinking. The office is still working good...because I have it on a UPS.
    So, I plugged in the Contour 1 box after I got home, just like the tuning adapter was. Except, I needed a rectangle to rectangle USB cord. Found one in a drawer and finished the connection. Called the number in the "quick start instructions" to get the box activated. Not sure if that worked yet or not, but it did knock our internet out. So, had to call again and talk to a tech, who sent a reboot signal to the box. What was odd was that rebooted both the TiVo and the Contour box. With tuning adapters I have to unplug. So, before and after the magic 8 channels are showing a V52 error - searching for a signal. I think that's what I see every time I reboot the tuning adapters. So, I hope within four hours we see the magic 8 channels reappear. I will post an update either way.
     
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  3. ramzeva

    ramzeva New Member

    7
    0
    Nov 2, 2017
    After going through 4 TA replacements I got one that Tivo Edge recognized "TA Connected", I called and had them pair cable card again and look over everything. The TA just blanks yellow, does not look like any patterns, under diagnostics for the TA it shows signal locked however there is no IP address or configuration file so the TA does not know what to do with itself, no channel list and its only programmed to allow 1 tuner at its current state. Under TIVO Diagnostics the state is DISABLED. The firmware is 1.40. Does the TA get the channel list and configuration from the cable card, tivo, or service provider?
     
  4. mdavej

    mdavej Well-Known Member

    3,378
    1,187
    Aug 13, 2015
    If "Blanks Yellow" means solid amber, then that's good. But "Disabled" means the cable company has disabled it on their end. They need to enable it. Normally, you wouldn't get a solid amber light in that case, so I'm not sure what to make of that. What brand TA do you have - Cisco or Motorola?

    If you use Moca, you need to put a POE filter on the input of the TA, or it probably won't work.

    All the config comes from the service provider. The TA doesn't need a channel list and doesn't have anything to do with tuner count. It's only job is to ask the cable company to put the selected channel in the stream and take it back out.
     
  5. ramzeva

    ramzeva New Member

    7
    0
    Nov 2, 2017
    I apologize for my typos. I meant it simply blinks amber in a steady pattern. The TAs are motorola, I have it setup exactly as the picture shows that was included, with a splitter and filter. I have had 2 cable cards and 2 TA's for a long time and as of this past month it has been nothing but problems, I started the switchout routine for TA's and finally got one that the Tivo can recognize. Cox Cable has replaced the drop line and provided 1 unbalanced splitter that leads to 1) Cable modem 2) TA/Tivo 3) TA/Tivo. I was on the phone earlier with the Cox rep earlier and I kept saying it says Connection State: disabled. The TIVO keeps popping up a messaging saying the TA is not configured for use with 6 tuners and only 1 tuner will be used.
     

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