Advertisements What is TiVo.com/help/d267? We recently (1 week) ago replaced our prem. 4 with a Roamio basic. Installed on the Charter catv equipment, tuning adapter and cable card that was used with the Premier 4. Ok. No problems, all WAS ok for 6 days until the blue sceen with the 'Call Cable Co.' message, the tuning adapter needs a firmware update. After contacting Charter, and TiVo, and a visit by a Charter field technician here is the truth about this issue. TiVo rolled out an update recently that has created a conflict between the firmware currently in use in tuning adapters and all Roamio models. The firmware update that TiVo, Margret Schmidt, VP Design & Engineering (firstname.lastname@example.org) is telling their customers to upgrade to (mtr_plato1.40 for the Motorola MTR700 tuning adapter) is currently under going testing at the 'labs' and likely will not be released to the public until sometime in the first quarter of 2015. This is per an email sent out to Tier 2 level at Charter. TiVo is not telling their customers the truth, this problem is NOT a cable co. problem, rather an issue between TiVo and Motorola, or other T.A. Mfgr. Mine, and likely other TiVo Roamio users (on Charter CATV) only resolution is to un-plug the USB cable between the T.A. and the Roamio and watch tv for however long the channels will be received and then call Charter and rent a STB from them until sometime in 2015 when firmware update is released to cable customers.