Tuners 5 and 6 Not Authorized

Discussion in 'TiVo Roamio DVRs' started by speedy2, Aug 25, 2013.

  1. deepthinker

    deepthinker Member

    173
    3
    Oct 25, 2002
    DFW, TX

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    After a lot of back and forth phone calls with Charter over the last month or so it finally ended up with a truck roll today. I actually ended up with a local tech that owns TiVo units (started with ReplayTV) and knew the issue well. I finally have all 6 tuners working!!! The guy just left. I can also confirm a lot of what Chas_M has also said in the Charter CC Firmware Upgrade thread about this issue with Charter in the Dallas-Fort Worth area in particular based on my conversations with the tech.

    The tech that came to my house had been fully briefed on the situation beforehand by the CSR, who by the way never could get an answer on a solution from her people, fellow supervisors, managers, etc. But she kept sticking with it and calling me at least once a week to tell me she hadn't forgotten me(Kudos to her!!!). Anyway tech said he came with several CC's just to be safe. The two he brought into the house first were both the "green front faced colored" Scientific Atlanta branded PKM800 cards and when popped into my two units already had 1.5.3._F.p.1101 on them. It just took his calling to get them paired up and I was in business.

    Now as for our conversations, remember he is also a TiVo owner, he said if anything goes wrong with either of these two cards he brought with the green colored front and I need a new one to make absolutely sure I get another green colored one to replace it. He wasn't using model numbers during our talk, but I knew what he meant. He flat out confirmed that the white colored front face Cisco/S.A. PKM803 cards have not nor does he know of any plan for them to get newer firmware. He said techs can't request certain firmware to be pushed to "any" card. The card will only get what the headend has loaded for that model and the PKM803, at least here in DFW on Charter, is stuck with 1.52_F.p.2401 for the foreseeable future.

    In short, if you have the tuner issue with Charter cable here in Dallas-Fort Worth, have a Cisco/S.A. model PKM803 card, and don't have a local store nearby to go to and demand a PKM800 card, then you'll have to hit up the CSR's to get a truck roll explicitly stating the tech has to bring a model PKM800 card or he/she will be wasting a trip.

    Oh and one last thing, hope and pray they have a PKM800 at all, because the tech here today told me these PKM800 ones have been hard to come by lately. He said he rarely gets calls for needing them except for the occasional random Roamio Plus/Pro owner like myself.

    This thread and possibly the Charter CC Firmware Upgrade really should be stickied to the top of the Roamio forum.
     
  2. deepthinker

    deepthinker Member

    173
    3
    Oct 25, 2002
    DFW, TX
    Here is what I had before and after the tech came today for the reference of others.

    "OLD" Cards with tuner issue
    CableCARD# 1
    Card Manufacturer= Cisco (White colored front with logo)
    Model= PowerKEY Multi-Stream Model PKM803
    Hardware Version= HW 1.0F
    Manufacture Date= 11/04/2011
    Firmware Version= FKEY1.52_F.p.2401

    CableCARD# 2
    Card Manufacturer= Cisco (White colored front with logo)
    Model= PowerKEY Multi-Stream Model PKM803
    Hardware Version= HW 1.0F
    Manufacture Date= 07/08/2011
    Firmware Version= FKEY1.52_F.p.2401

    "NEW" Cards with working 6 Tuners
    CableCARD# 1
    Card Manufacturer= Scientific Atlanta (Green color front, no Cisco, just S.A. logo)
    Model= PowerKEY Multi-Stream Model PKM800
    Hardware Version= HW 1.2F
    Manufacture Date= 06/07/2007
    Firmware Version= FKEY1.53_F.p.1101

    CableCARD# 2
    Card Manufacturer= Scientific Atlanta (Green color front, no Cisco, just S.A. logo)
    Model= PowerKEY Multi-Stream Model PKM800
    Hardware Version= HW 1.2F
    Manufacture Date= 07/27/2007
    Firmware Version= FKEY1.53_F.p.1101

    How f'ing stupid is it of Charter that I needed two CC's 4 years older made in 2007 to get newer software to enable all 6 tuners versus the two newer CC's made in 2011??? This still just baffles me.
     
  3. AdamNJ

    AdamNJ Member

    390
    1
    Aug 22, 2013
    Dunellen, NJ

    It's all about the firmware. The manufacture date doesn't matter...I'm sure the internals of the cards at are the same. They could have easily pushed the newer firmware to your "old" cards as cablevision did last year.
     
  4. deepthinker

    deepthinker Member

    173
    3
    Oct 25, 2002
    DFW, TX
    Oh yeah, I have no doubt that this is just another cable company doing crap that makes no sense, as I've see a post of someone on TWC with a PKM803 card having the newer software. I just posted all that for those that wanted a reference etc. and was meant more specifically for those that might see this later that live in the DFW area using Charter. ;-)
     
  5. HarperVision

    HarperVision TiVo's Italian Cuz!

    5,275
    19
    May 14, 2007
    Paradise...

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    I have FW 1101 on an 803 card using TWC, so it's certainly possible.

    I thought I heard here at some point it was because the 803 cards were being reserved for their own STBs and the older ones were used to give to customers with retail Cablecard tuners like TiVo, Moxi, Ceton, Silicon Dust, etc.
     
  6. nooneuknow

    nooneuknow Well-Known Dismembered Member (Lurk Mode On)

    3,560
    6
    Feb 5, 2011
    Whitewater, WI
    Cox (in my market) used to only use PKM802 cards in their own leased equipment, and only issue PKM800 cards for retail device users.

    At some point they started randomly handing out both cards to retail users, and trying to get one of their STBs which had the PKM802 cards, became nearly impossible. They were desirable, because they were the first STBs to have a HDMI output in my market, rather than DVI.
     
  7. tim1724

    tim1724 Active Member

    553
    128
    Jul 3, 2007
    Rancho...
    oh, of course it's possible.

    It's just Charter being stupid. (big surprise to everyone I'm sure) For some unknown reason they just refuse to upgrade the firmware on PK803 cards.
     
  8. t1voproof

    t1voproof Member

    101
    0
    Feb 5, 2010
    Minneapolis, MN
    I filed a FCC complaint regarding this issue. Comcast offered me a $20 credit for the hassle. It's pretty easy to file a complaint with the FCC. http://www.fcc.gov/complaints
     
  9. gmacted

    gmacted Member

    40
    8
    Sep 27, 2013
    Not true. I convinced Charter to upgrade the firmware on my Cisco 803 CableCard back in April (2014). Trust me when I say it wasn't easy, but they did it.:D

    Cisco Cable Card HW: 0803 Ver. 0010

    Firmware: PKEY1.5.3_F.p.1101, Jun 6 2013, 16:26:59
     
  10. davispeden

    davispeden New Member

    9
    0
    Jan 2, 2007
    Heads up to those of you in the Katy/Houston area. I started noticing missed recordings in the last two days, and it turns out that Comcast reverted my CC firmware back to PKEY1.5.2_F.p.3001. Just sent a new reflash request to comcastcares@comcast.com. Pain in the *ss.
     
  11. Hank4

    Hank4 New Member

    10
    0
    Jun 9, 2014
    My Roamio Plus will only accept 4 digits. Should this be done with cable card out or in?
     
  12. HarperVision

    HarperVision TiVo's Italian Cuz!

    5,275
    19
    May 14, 2007
    Paradise...
    Are you in the channels list menu when you do this?
     
  13. Hank4

    Hank4 New Member

    10
    0
    Jun 9, 2014
    Affrimative. It appears that I was not entering the digits quickly enough ... I'm old and slow. When the digits are enter at an acceptable rate, this appears to work. I guess there's not a setting for two (2) tuners.
     
  14. HazelW

    HazelW Member

    294
    0
    Dec 6, 2007
    No. Va
    Cable card must be in. The last digit is like a command, and it will reset the number of tuners. No sure what you mean by "accept".
     
  15. Hank4

    Hank4 New Member

    10
    0
    Jun 9, 2014
    Probably a poor choice of words. I guess what I should've said is that only four digits are displayed.
     
  16. HazelW

    HazelW Member

    294
    0
    Dec 6, 2007
    No. Va
    I think the 5th digit just activates it.
     
  17. Hank4

    Hank4 New Member

    10
    0
    Jun 9, 2014
    I am having the same problem. Motorola CC w/FW version 6.25. Everything I read indicates that this FW version should allow the use of 6 tuners. However, there may be another item in play ... namely the hardware (HW) version. The truth is that if the HW will not support 6 tuners, then it does not matter what version of FW is installed. The HW version of my Moto CC is 0554050003. It would be interesting to know from others who have these cards what HW version you have and whether or not you can use all six tuners. I have Charter here and I am told that they have no facility for testing cable cards.
     
  18. lpwcomp

    lpwcomp Well-Known Member

    9,461
    298
    May 6, 2002
    John's...
    HW version of the Moto cards in both of my fully functional Roamios is 0537971002. Being a lower number than yours, it is presumably older. This is on Comcast so no TA.

    FCC regs require that they support 4-tuners of whatever their best DVR supports, whichever is greater.
     
  19. Hank4

    Hank4 New Member

    10
    0
    Jun 9, 2014
    Thanks for the info. Like you, I would assume that your cards are older. It's for sure that they are different. I wonder if Motorola has a site (that we can get to) where you can find such information.
     
  20. lpwcomp

    lpwcomp Well-Known Member

    9,461
    298
    May 6, 2002
    John's...
    I've never actually heard of a multi-stream CableCARD that didn't support at least 4 streams. Since Charter uses SDV, presumably you have a TA attached. That is the more likely source of the problem.
     

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