Advertisements After a lot of back and forth phone calls with Charter over the last month or so it finally ended up with a truck roll today. I actually ended up with a local tech that owns TiVo units (started with ReplayTV) and knew the issue well. I finally have all 6 tuners working!!! The guy just left. I can also confirm a lot of what Chas_M has also said in the Charter CC Firmware Upgrade thread about this issue with Charter in the Dallas-Fort Worth area in particular based on my conversations with the tech. The tech that came to my house had been fully briefed on the situation beforehand by the CSR, who by the way never could get an answer on a solution from her people, fellow supervisors, managers, etc. But she kept sticking with it and calling me at least once a week to tell me she hadn't forgotten me(Kudos to her!!!). Anyway tech said he came with several CC's just to be safe. The two he brought into the house first were both the "green front faced colored" Scientific Atlanta branded PKM800 cards and when popped into my two units already had 1.5.3._F.p.1101 on them. It just took his calling to get them paired up and I was in business. Now as for our conversations, remember he is also a TiVo owner, he said if anything goes wrong with either of these two cards he brought with the green colored front and I need a new one to make absolutely sure I get another green colored one to replace it. He wasn't using model numbers during our talk, but I knew what he meant. He flat out confirmed that the white colored front face Cisco/S.A. PKM803 cards have not nor does he know of any plan for them to get newer firmware. He said techs can't request certain firmware to be pushed to "any" card. The card will only get what the headend has loaded for that model and the PKM803, at least here in DFW on Charter, is stuck with 1.52_F.p.2401 for the foreseeable future. In short, if you have the tuner issue with Charter cable here in Dallas-Fort Worth, have a Cisco/S.A. model PKM803 card, and don't have a local store nearby to go to and demand a PKM800 card, then you'll have to hit up the CSR's to get a truck roll explicitly stating the tech has to bring a model PKM800 card or he/she will be wasting a trip. Oh and one last thing, hope and pray they have a PKM800 at all, because the tech here today told me these PKM800 ones have been hard to come by lately. He said he rarely gets calls for needing them except for the occasional random Roamio Plus/Pro owner like myself. This thread and possibly the Charter CC Firmware Upgrade really should be stickied to the top of the Roamio forum.