Tuners 5 and 6 Not Authorized

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You gotta go through Margret for this... I emailed her recently and was pushed the update in less than 24 hours.

 

Got my Cablevision firmware update for my cablecard. Thanks TivoMargaret!

Seems to be working on all 6 tuners now.

 

Sorry to bump this, but anyone??

 

Do you already have a CableCARD in another device? Even a cable provided STB or DVR?

You can look at the Diagnostic Menu of any STB/DVR and see what the CableCARD firmware is.

 

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FW 2.65
FW* 6.25

 

Others have confirmed those Motorola firmwares do support 6 tuners

One issue though may be the CableCARD Part# should be greater than 514517-01x-00, Part# 514517-012-00 should be sufficient. except for FiOS which seems to need 514517-017-00

 

Not finding that on the card or in the menu.

 

Part# should be the last item on the back of the CableCARD: second set of digits should be 012, 013, 015, 017

 

Anyone have an issue with only 2 tuners working?

I called Charter to have my old card from my TiVoHD paired to the new Roamio and was still only receiving 2 tuners. They of course told me to call TiVo and they said that my card still wasn't authorized correctly but I should at least have 4 tuners working. They then told me to return my TiVo because it was defective.

I called Charter back and they said they'll have a tech out today to check it out. I'll fill everyone in as to what happens.

I have the 02.65 firmware on my Motorola card in case anyone is wondering.

 

Guess I should have looked a little closer.
514517-006-00

 

514517-006-00 does not work with FiOS and Copy Protection, I would try to get a newer card from your provider. Do they have a Walk-In center? Try to get a 514517-012-00 or newer.

 

I don't have FIOS. They do have a walk-in center. I could check with them. My Roamio is supposed to arrive on Friday so I have some time.
Just want to make sure I have everything I need ahead of time.
Thanks for your help, I appreciate it.

 

I've been away for a while, and haven't checked these boards. This is happening even when I dropped down to four tuners. I noticed something strange, though. If I go to settings> cable card diagnostics, then "test channels", the dropped channels almost always test OK. Most of the time, if I then go back to live TV, the dropped channels are working. Not always, but most of the time. This is a pain to constantly do, and, of course, if I have a planned recording on a dropped channel, it won't record. I still have a few days to return it to BB, so I'll see what develops.

 

Thank you for this. I never thought to go to the FCC, and just filed a complaint online. We'll see if this helps.

 

GREAT NEWS NJChris! Excited you've got it all working now.

In thanking TivoMargarete, what did she do to help? Did you contact her directly? I would imagine she couldn't push a firmware update to your cable card.

Are you using an NDS card from Cablevision? I am very close to your location but with a different Cablevision provider so I'm not sure if you're using NDS or Cisco card.

 

I never paid attention to this thread until today. What is the best way to test my Pro to make sure I don't have this problem? I just attempted to record 6 different premium stations at once, and it seems like they are all recording fine. Every recording has both audio and video. Does this mean I am in the clear?

 

Kinda have to just read through the thread. There were some things that were suggested in posts (don't quote me) 41 and 121 or so with regards to the V58 message and brining tuners down to 5 or 4 with some work arounds. Depending on the cable company and cablecard you could be just fine. My guess is that if you've had this for the month and haven't had an issue all is probably ok.

 

TiVoMargret,

In case you still follow this thread I sent you my info yesterday and Cablevision still hasn't pushed an update yet. Also filed FCC complaint and continue to wait unable to enjoy all 6 tuners on Roamio plus and TivoMini...

 

I had the same issue. had Ray Donovan scheduled to record. Recorded fine last week. This week it only recorded the first 2:51 of the show and then stopped. WTF? What gives? I'm already down to 4 tuners on Cablevision in NY/NJ so I don't know why this would have happened.

I didn't really notice it until last night when I went to watch it.

***EDIT*** I set Tivo to record a repeat episode of Ray Donavan last night and it recorded just fine. So What gives? Anyone have an idea?

 

I know the old saying....A watched pot never boils.....but ugh already. Still on NDS Card OS Ver: VGUARD3.0.7_F.p.0501 with build time of March, 3, 2011. Please update this Cablevision.

profet, how long was it before you heard back from Cablevision after your FCC filing?