Tuner was unavailable??

Discussion in 'TiVo Coffee House - TiVo Discussion' started by bmgoodman, Nov 6, 2005.

  1. TiVoJerry

    TiVoJerry Caavo employee (Ex-TiVo, '00-'16)

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    Jul 26, 2005
    Woodside, CA
    Stephen just talked to me about this issue. Aside from this thread, I only know of one case that made it to me for investigation. Luckily I was able to get logging from that incident and file an incident report for investigation. The initial information points to an accidental referral to a message that should only show up for combo DTV units. It should never show up on a standalone unit.

    Where it goes from here is anyone's bet as the incident rate is low and there are no known steps to reproduce the issue at this time. Sorry it happened, but I'm glad it's such a low threshold.

    This particular issue is completely unrelated to KellyR66's last post, which has been addressed here
     
  2. shawnrhode

    shawnrhode New Member

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    Feb 25, 2006
    Clinton,...
    My Seris 2 80 hour Tivo experienced this issue on Wed and Thursday of this past week and still has data in the recording history section regarding it. This is the second time this has occured in the last 4 to 5 months and it can be quite frustrating as once the unit experiences the issue, it will not record anything more until it is rebooted. Since I don't watch TV every night, it can be frustrating to go to watch a show you were anticipating only to have it not recorded due to this error. I have an analog cable connection direct into the Tivo with no cable box.

    If you want to pull the logs from the unit, let me know and I will open a case if that is required. Not sure if having them would be of any help to you or if the logs you already have are sufficient to fully understand the issue.
     
  3. ebf

    ebf New Member

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    Mar 21, 2005
    I've had my TiVo for a bit over a year and have seen this half a dozen times at least. The last time was just a couple of weeks ago. A syndicated episode of "King of Queens" showed in the "Now Playing" list, but when I hit "play" I got the "[dong] The program was not recorded because the tuner was not available." It has been this way each time I've noticed the problem. I do not know if any shows have simply not been recorded and only show the error in the history, as I've not noticed any "must see" shows not being recorded.

    :confused:
     
  4. timckelley

    timckelley run of the mill TCFer

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    Oct 15, 2002
    Brushy...
    This sounds like a bad problem, and I hope it never happens to me. I also hope that TiVo, inc. gets to the bottom of it.
     
  5. bmgoodman

    bmgoodman Member

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    Dec 20, 2000
    Northern...
    Well, this issue has again reared its ugly head! Under 7.3.1. I kept being told the tuner was unavailable even though I was WATCHING THE SHOW I WANTED TO RECORD! After several failed attempts, I had to reboot. Anyone else?
     
  6. aadam101

    aadam101 Tell me a joke

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    Jul 14, 2002
    Massachusetts
    I have also has this issue a few times recently. Once it happened on a program that I watched live. I watched an episode of Seinfeld live and the red light was on and it appeared to record. When my roommate went to watch it he got that error message. I know the signal was available because I watched the show.
     
  7. bmgoodman

    bmgoodman Member

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    Dec 20, 2000
    Northern...
    You know, once the UI becomes slow and bug-filled and you add on that you MAY or MAY NOT get the shows you scheduled to record, what is Tivo's advantage over my cable company's DVR? For the first time ever, I am actually thinking of calling Comcast to see what deals they are offering for their DVR. After being with tivo since 2000 (and owning 4), this is a sad day. :(
     
  8. timckelley

    timckelley run of the mill TCFer

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    Oct 15, 2002
    Brushy...
    True. If TiVo is this unreliable, maybe you would indeed be better off switching to the competition.
     
  9. bmgoodman

    bmgoodman Member

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    Dec 20, 2000
    Northern...
    Well, looks like Comcast wants $20/mo to go to digital and then $10/mo for the DVR. I'm paying $14/mo total for two single tuner models. So I guess the math doesn't work out so well, after all.

    I'm STILL not happy about this "tuner was not available" business because it appears clearly to be a BUG. So I guess I'll reboot my Tivos once a week and see what happens. :(
     
  10. bmgoodman

    bmgoodman Member

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    Dec 20, 2000
    Northern...
    Well, I have rebooted my Tivo about once each week since my September post, and so far there have been no more "tuner was unavailable" issues. I should cringe each time I'm forced to reboot, but after years of working with Windows, it somehow seems "normal". :D
     
  11. Dan203

    Dan203 Super Moderator Staff Member TCF Club

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    Apr 17, 2000
    Nevada
    My girlfriend had this happen on her TiVo a few weeks ago. She lost 3 days worth of recordings before she realized what was going on. A reboot fixed the issue. All of our TiVos are on UPSes, so prior to that it hadn't been rebooted since the 7.3.1 upgrade came down.

    Dan
     
  12. djdawson

    djdawson New Member

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    Jan 19, 2005
    We've had the "Tuner was Unavailable" problem a few times now, and it seems like one trigger might be canceling a recording before it finishes. I know at least two of the three or four times we're seen this problem that I had canceled an in-progress recording shortly before the problem happened, so it seems suspicious. I almost never do that, but since we have a single tuner unit (a Toshiba RX-60) sometimes it's what you need to do. I suppose we could start doing weekly reboots, but it'd be easier if they didn't take so long.

    Anyway, just thought I'd share in case it helps lead to a resolution.
     
  13. timckelley

    timckelley run of the mill TCFer

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    Oct 15, 2002
    Brushy...
    It's the first hint I've seen. Somebody should experiment using your suggestion to see if they can recreate the problem. That would be the first step towards TiVo fixing it.
     
  14. tcp100

    tcp100 New Member

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    Jun 9, 2004
    I've been having the same problem ever since I finished the beta test of 7.3.1 and went to the final version.. Programs that I have -been watching- are later listed in history as "tuner not available", as well as ones I have not been watching. I do put the TiVo in standby when I'm not watching it; not sure if that has anything to do with it.

    After coming back from vacation, it looks like my TiVo hasn't recorded a thing in two weeks because of this issue. Fabulous. Every single item in the history says "tuner not available".

    I rarely, if ever, cancel a recording before it's completed.. so I don't think this is what caused it for me.

    Let's see what a restart does. Arrgh.
     
  15. bmgoodman

    bmgoodman Member

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    Dec 20, 2000
    Northern...
    For what it's worth, I use Standby all the time. For other reasons, I have retired this Tivo to the closet. Hopefully Tivo can figure out what's causing this error, since it supposedly isn't an error message for single tuner Tivo units! :eek:
     
  16. tcp100

    tcp100 New Member

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    Jun 9, 2004
    Well, the reset didn't help me one bit. Still every recording is getting "tuner is not available". Not a single thing will record.

    This is not good.
     
  17. Mars

    Mars Member

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    Sep 13, 2001
    Traverse...
    I had this "tuner not available" on my S2 dual tuner TiVo. It is set up for analog cable, no box. I was able to clear it with a stronger signal from the cable. My house, as many people here, has several splitters distributing the cable service. I moved the TiVo to a connection closer to the cable input with less splitter loss inline. Been ok now for 2 months. Might be the S2DT is a signal hog.
     
  18. CraigHB

    CraigHB __________

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    Dec 24, 2003
    Reno, NV
    Since the beginning of last month, people have been experiencing problems with their DirecTV TiVo units, myself included. We've been having random reboots and issues with Season Passes. "Clear and Delete Everything" fixes the problem for a week or so, but it comes back. The consensus in the DTiVo forum is our problems are related to corrupt guide data. TiVoJerry mentioned something about the tuner error applying to DTiVo units only. I wonder if there is some connection between these issues?
     
  19. tcp100

    tcp100 New Member

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    Jun 9, 2004
    Well, my unit seems plagued with it, and it's a standalone old-version Series 2, that has been working just dandy for about 3 years.

    Seems to really have coincided with the 8.1 software (I know I said another version erroneously before).

    The instructions from Tivo support were the same to me.. Clear and delete everything. I did, and it seems to be working for me - 48 hrs now.. but from what I read, this won't last.

    Also had some very weird program guide issues mixed in with the tuner errors.. For example, one episode of Mythbusters (a new, first-run episode) didn't record because "The episode appears within 28 days in the to-do list." Well, being a new episode it didn't appear before that day, and there were no repeats coming up later (and you'd think the season pass would get the first showing, not a later re-run, right?)

    Same issue with a new ep of the office.

    I can't see what program guide data would have to do with the tuner - unless it tries to tune it to some wacky channel, or reading the program guide causes a single-tuner unit to try to tune a non-existing second tuner?? (Hmm???)
     
  20. CraigHB

    CraigHB __________

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    Dec 24, 2003
    Reno, NV
    In general, data corruption can cause some strange things to happen. The issues you are experiencing with episodes failing to record is similar to the Season Pass issues us DTiVo users are having. One note, the guide data issue appears to have been corrected for us, however, it hasn't been long enough to verify the problems are no longer occuring.
     

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