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Tsn issue

Discussion in 'TiVo Bolt DVR/Streamer' started by Lockenkeye, Jul 16, 2017.

  1. Lockenkeye

    Lockenkeye New Member

    1
    0
    Jul 16, 2017
    We are trying to move service from a Roamio to a Bolt. When calling customer service they said our Tsn is invalid. It is all numbers and they said a letter should be in it somewhere. Is it possible there is a capital O that looks like a zero? I've looked in the menu, box, and on the back of unit and all are the same. Any ideas?
     
  2. jrtroo

    jrtroo Chill- its just TV

    4,399
    93
    Feb 4, 2008
    Chicagoland
    Not sure what you mean by "move", but I would just activate online.

    Yes, TiVo uses both O and 0.
     
    Last edited: Jul 16, 2017
  3. JoeKustra

    JoeKustra in the other Alabama TCF Club

    7,938
    450
    Dec 7, 2012
    Ashland, PA...
    I could be wrong, but it seems a TSN is in hex. All of mine have letters and numbers.
     
  4. V7Goose

    V7Goose OTA ONLY and Loving It!

    661
    86
    May 28, 2005
    New Mexico...
    On the Bolt I am looking at right now, the TiVo Service Number (as shown on the4th line down in System Information) is shown as 14 numbers and a letter as the last digit, in this format: nnn-nnnn-nnnn-nnnx

    For comparison, the TSN on the back of a THD I have shows the same 3-4-4-4 digit layout, but there are three letters instead of just the one on my Bolt. I have looked at the TSNs for 8 different TiVo boxes shown on my on-line account, and it seems that a letter can show up in any position of the last 8 digits.
     
    Last edited: Jul 17, 2017
  5. JoeKustra

    JoeKustra in the other Alabama TCF Club

    7,938
    450
    Dec 7, 2012
    Ashland, PA...
    There does seem to be a pattern. Mini units start with A92 or A93, everybody has 0001 in the second position, and the first block is the start of the model number.
     
  6. V7Goose

    V7Goose OTA ONLY and Loving It!

    661
    86
    May 28, 2005
    New Mexico...
    Actually, no, The second position is NOT always "0001". Here is the pattern for boxes I have seen:

    S2 dual tuner:
    240-0000-xxxx-xxxx

    S3 OLED:
    648-0001-xxxx-xxxx

    S3 THD:
    652-0001-xxxx-xxxx

    Bolt 500GB:
    849-0001-xxxx-xxxx

    Bolt 1TB:
    849-2001-xxxx-xxxx
     
  7. sharkster

    sharkster Well-Known Member TCF Club

    5,901
    550
    Jul 3, 2004
    NV
    I just checked both of my Bolts. The one that's a year old has one letter in the TSN. It's in the last series of 4 digits but it's not the last digit.

    My newest Bolt has three letters in the TSN, also in the last four digits it's letter letter number letter.

    I believe that every Tivo I've had (two Series2, two Premieres, and these two Bolts) have had at least one letter in the TSN.
     
  8. JoeKustra

    JoeKustra in the other Alabama TCF Club

    7,938
    450
    Dec 7, 2012
    Ashland, PA...
    And every letter is A through F?
     
  9. sharkster

    sharkster Well-Known Member TCF Club

    5,901
    550
    Jul 3, 2004
    NV
    Me? Yup. :)
     
  10. JoeKustra

    JoeKustra in the other Alabama TCF Club

    7,938
    450
    Dec 7, 2012
    Ashland, PA...
    If those are hex, then the eight numbers will support 4.3 million units of the specific model. o_O
     
  11. scandia101

    scandia101 Just the facts ma'am

    10,649
    25
    Oct 20, 2007
    MN, greater...
    My bolt has 0001
    My S1's had 0000
    My S2 has 0012
    My Premieres 0011
    but most have had 0001
     
  12. HerronScott

    HerronScott Well-Known Member

    4,145
    246
    Jan 1, 2002
    Staunton, VA
    The second grouping can also indicated refurbished unit with 0011. Interestingly my Roamio Pro is 0301 in that block (new but part of the long-time TiVo user promotion).

    Scott
     
  13. HerronScott

    HerronScott Well-Known Member

    4,145
    246
    Jan 1, 2002
    Staunton, VA
    Yes, and it would be possible to have one without a letter except for the Mini's.

    Scott
     
  14. Nickipedia

    Nickipedia Nick of Time TCF Club

    104
    16
    Jul 18, 2015
    Michigan/D.C.
    I have a Roamio OTA and Bolt that do not have any letters in their TSN.

    As far as the second block for the Roamios':
    846-0001 (2 units)
    846-0011 - refurb
    846-0041 - refurb
     
  15. lessd

    lessd Well-Known Member

    7,855
    46
    Jan 23, 2005
    CT
    You can't have a letter O in the TiVo TSN as it is in HEX with letters A-F only
     

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