Troubleshooting and Repairing Your TiVo: A Few Best Practices from DVRupgrade

Discussion in 'TiVo Help Center' started by tivoupgrade, Jan 13, 2009.

  1. unitron

    unitron Well-Known Member

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    semi-coastal NC
    I'm going to suggest that you re-post this to the Roamio forum


    https://www.tivocommunity.com/tivo-vb/forumdisplay.php?f=74


    where it might have a better chance of being seen by people with lots of recent Roamio-specific experience.
     
  2. May 7, 2017 #102 of 120
    Kathleen Rice

    Kathleen Rice New Member

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    Can't search for programs
     
  3. May 7, 2017 #103 of 120
    JoeKustra

    JoeKustra in the other Alabama TCF Club

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    Ashland, PA...
    More detail please?
     
  4. mayeri

    mayeri Member

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    Oct 19, 2014
    My Tivo Premiere (746320) hangs on the initial "Welcome" startup screen on a software/warm restart. There is no
    yellow LED flickering (disk access?) that I usually see on (successful) cold startups. It is not a cable card issue -
    same essential behavior with or without the card inserted. SMART quick test of the drive passes OK. A tech
    checked the power supply and all Caps look good. Are there any online repair manuals/schematics/circuit
    diagrams that would allow a deeper troubleshooting?

    Any suggestions what's wrong? ( almost suspecting one of the motherboard transistors may be the issue,
    but without schematics ... )
     
  5. kpeters59

    kpeters59 Well-Known Member

    2,865
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    Houston, Texas
    Have you already swapped the Hard Drive?

    It sounds like you'll need to do that, if you haven't already...

    -KP
     
  6. mayeri

    mayeri Member

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    Oct 19, 2014
    I haven't yet. In all other respects the drive tests and works fine. It would have to be a very specific problem in the drive logic board (not getting reinitialized in the warm reboot?) I should have a spare non-AV drive (intended for my desktop system) that I can do a quick clone & test in a week or so. I'm just wondering if some of those MB transistors are responsible for the warm reinitialization.
     
  7. Oct 1, 2019 #107 of 120
    veruca salt

    veruca salt I want it NOW!!

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    My two Roamios don't see each other. They are on the same network but one is MoCA and the other isn't. Is that the problem? If it is, how do I set the non MoCA one to MoCA? I don't see where I have an option to change it.
     
  8. Oct 1, 2019 #108 of 120
    jmbach

    jmbach der Neuerer

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    That is not a problem. My TiVos are connected on my network via wired, wireless (with bridge), and MoCa. No problems seeing each other.

    Only time I have an issue is if I take my network down and backup again. I have to power down all the units until the network is completely back up (including power cycling the bridge) and then power up the TiVos followed by powering up the Minis.

    As a side note, my whole network and all my TiVos and TVs are on battery backups. So the network goes down only when I take it down.
     
    Last edited: Oct 1, 2019
    kpeters59 likes this.
  9. Oct 3, 2019 #109 of 120
    mayeri

    mayeri Member

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    Oct 19, 2014
    I finally was able to perform a temporary clone and quick test with a new WD Black drive. It looks like the problem really is with the drive :-(

    So, what is a good replacement 2TB drive for a Premiere ? a WD RED or RED Pro? do these drives have at least 3907029168 (512 byte) sector count ( the size of the currently installed AV-GP ) ?
     
  10. Oct 3, 2019 #110 of 120
    jmbach

    jmbach der Neuerer

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    WD Red not the pro line. You technically can go as large as 8TB but the easiest to make would be 4TB.
     
  11. Oct 3, 2019 #111 of 120
    mayeri

    mayeri Member

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    Oct 19, 2014
    I have to ask - why not the Red Pro? It seems to have a better warranty ( 5 years vs 3). I wasn't looking to go to bigger than the current 2 TB.
     
  12. Oct 3, 2019 #112 of 120
    jmbach

    jmbach der Neuerer

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    The Red Pro line are 7200 rpm drives which run hotter than the regular Red line.
     
  13. Oct 5, 2019 #113 of 120
    Wigohwt

    Wigohwt Member

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    I have found the regular WD Red drives very reliable. Make sure you perform an extended test of the drive with WD Data Lifeguard Diagnostic (free) before use.

    Because of the way clones of failed Premiere drives are, I would transfer off all you can from the Black temp clone to your PC or another TiVo (if you have one).
    Then reimage the new Red drive and use that permanently.
     
  14. Oct 8, 2019 #114 of 120
    mayeri

    mayeri Member

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    Oct 19, 2014
    I see there are 2 versions of the Reds. Should I get the older WD20EFRX or the newer WD20EFAX ?
    I'm assuming (hoping?) they have at least 3,907,029,168 (512) byte sectors. (at least as far as the tivo is concerned)
     
  15. Oct 8, 2019 #115 of 120
    jmbach

    jmbach der Neuerer

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    Get the wd20efax as it has a lower power requirement than the wd20efrx. Also it has larger cache.
     
    Wigohwt likes this.
  16. Oct 9, 2019 #116 of 120
    mayeri

    mayeri Member

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    Oct 19, 2014
    I've seen one reference to the extra cache being required because the drive uses a different recording method ( SMR- shingled-magnetic-recording)
    Question - WD Red 2TB -- Two versions
     
    ClearToLand likes this.
  17. Oct 9, 2019 #117 of 120
    jmbach

    jmbach der Neuerer

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    Jan 1, 2009
    Good discussion on SMR drives. If the efax is SMR (as this discussion strongly suggests) then I would go with the efrx.


    Sent from my iPad using Tapatalk
     
  18. Ronnie Poofs

    Ronnie Poofs New Member

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    May 20, 2020
    I have a Toshiba SD-H400 Series 2 Tivo device. The hard drive took a dump. I tried cloning it but the drive has too many read errors to complete and fails to boot. Is there anywhere I can download the Tivo Series 2 operating system to install on a new drive? Please advise. Thanks!
     
  19. Mikeguy

    Mikeguy Well-Known Member

    27,636
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    Jul 28, 2005
    You might want to try asking here (where requests of this type often are made): TiVo Upgrade Center.
     
  20. Ronnie Poofs

    Ronnie Poofs New Member

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    May 20, 2020
    Thanks!!
     

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