Trouble with the TIVO Wireless G Adapter

Discussion in 'TiVo Help Center' started by Bucko, Jan 16, 2006.

  1. Bucko

    Bucko New Member

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    Jan 16, 2006
    I am having an extremely frustrating time hooking up the TIVO brand Wireless G USB Network adapter.

    I plugged the unit into the USB port on my TIVO, and the green light on the network adapter unit shows that it is connected. When I went to set up on the TIVO Box, it is telling me that there is nothing connected and to plug it in and try again.

    I followed all the instructions, and have tried all the troubleshooting suggestions. This was supposed to be easy according to the website!!! Any help is appreciated, this is turning into more work and frustration than its worth.

    Here is my information:
    Tivo Series 2 - 40hr
    My 15 Digit number starts with 540
    Tivo Wireless G USB Network Adapter (the only one guaranteed to work according to the website :eek: )
    Linksys Wireless G broadband router
    Version 7.2 software

    Been on hold for over an hour with customer service (I have listened to the entire song selection allready :thumbsdown: ). Someone came on, gave me a case number, then put me back on hold.
     
  2. JayC71

    JayC71 Confused Dude

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    Jan 10, 2006
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    Not that I'm all knowledgeable on Tivos, but I have a fair amount of networking experience. Are you using WEP or WAP on your router which you'd need to configure your Tivo to work with?

    This is as much of a question as a suggestion, I haven't tried hooking up my as of yet non-working Tivo to a network....
     
  3. windracer

    windracer joined the 10k club

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    St. Pete, FL
    Having encryption enabled shouldn't prevent the TiVo box from "seeing" the adapter on the Network Settings screen.

    Have you tried rebooting your TiVo, with the adapter connected?
     
  4. Durfman

    Durfman Member

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    Nov 19, 2001
    Lawrencevill...
    Perhaps there is something wrong with your TiVo adapter. When I plugged it in, the green light lit up and then the TiVo displayed a message saying that a network adapter was detected. With the new software on the TiVo and the adapter, it was really easy to set up and it just worked. No restart of the TiVo was required. I was impressed.
     
  5. gtrogue

    gtrogue Mentally Hilarious

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    Jun 18, 2001
    Atlanta
    Perhaps you're not running version 7.2 of the Tivo software. The Tivo adapter requires the latest version of the software.
     
  6. Bucko

    Bucko New Member

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    Jan 16, 2006
    I am running version 7.2 of the software.

    By rebooting, do you mean choosing "restart" option (which I have done 3x) or "Reset" option (which is erase everything and do over, I have not done this)?
     
  7. Bucko

    Bucko New Member

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    Jan 16, 2006
    Oh, and I gave up on TIVO customer service after 1.5 hours on hold :mad:
     
  8. classicsat

    classicsat Astute User

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    Ontario Canada.
    You might need 7.2.1
     
  9. Bucko

    Bucko New Member

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    Jan 16, 2006
    OK, including the 1.5 hours I spend on hold with customer no service, I am now 7 hours into this little adventure, and all I have is a case number (I got that 35 minutes into the call), and a load of frustration :mad: .

    I have software version 7.2.1-oth-01-2-540. My network adapter is the super easy to use TIVO brand adapter that is supposed to be plug and play :confused:

    I have performed the following:
    - Unplugged the network adapter for 30 seconds and plugged it back in.
    - Restarted the DVR
    - Erased and reset the DVR
    - Unplugged the DVR, waited a minute or so, then plugged it back in.

    Evertime, I have received the exact same screen:

    "The TIVO DVR has not detected your Network Adapter. PLease make sure the network adapter is securly plugged into a USB port on the back of the DVR."
    [Has a picture of the back of the DVR].

    I am totally and completely stumped. I am also not all that energetic to skip a day of work and sit on the phone for several hours waiting for Customer service to answer the phone. Aside from taking a crowbar to the DVR and/or the Network adapter ;) . . . any suggestions?
     
  10. windracer

    windracer joined the 10k club

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    :eek: I didn't mean that ... hopefully you didn't lose a lot of recordings.

    Have you tried both USB ports on the back?
     
  11. Bucko

    Bucko New Member

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    Jan 16, 2006
    Yep, I have tried both USB ports. I am totally stumped.
     
  12. mrjam2jab

    mrjam2jab Still Learning

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    Jul 23, 2004
    Levittown, PA
    all that and still not working....its got to be a defective adapter. Tell em you want another one. Unforuntely, that requires another call to TIVO...
     
  13. windracer

    windracer joined the 10k club

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    I agree ... send it back and get a new one.
     
  14. Bucko

    Bucko New Member

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    Jan 16, 2006
    If the next call takes more than an hour . . .I am just going to give up and wait for a better alternative.

    I tried to find something at best buy that was on the "approved list", but no luck. It would certainly make returning items easier.

    I have a Linksys USB wireless G adapter, the TIVO recognizes it, and even connected once, but there are obvious conflicts.
     
  15. Bucko

    Bucko New Member

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    Jan 16, 2006
    Well . . . only 45 minutes this time. Without me telling the person the problem, they said "Is the TIVO not recognizing the adapter?" Which leads me to believe I am not the first one to have this problem.

    At lunch, I did a couple things:

    1) I plugged the TIVO adapter into my computer, and the computer recognized it. I went back to the TIVO, and had the same problem (and yes . . I did make sure I pushed it all the way in)

    2) I plugged another Linksys Wireless G adapter I had around the house, and the machine recognized it almost immediately. It did not work with the other Linksys wireless G I had, but it seems to be working with this one. I was able to update succesfully, and I even looked at a few pictures on my computer through the TIVO. It will be nice if that lasts. None the less, I wont be cancelling the home phone this month. ;)

    THanks for your help, the bald spot on my head did not grow nearly as much as it could have without your help ;) (that was a joke in case ya missed it)
     
  16. windracer

    windracer joined the 10k club

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    Interesting. It was my understanding the TiVo G adapter wouldn't work with PCs due to the lack of drivers. What was it detected as? Did it actually work or was it just detected?

    Just curious ...
     
  17. Bucko

    Bucko New Member

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    Jan 16, 2006
    Just detected. I dont remember what it said it was . . but it recognized new hardware and wanted to check the internet for drivers.

    Update: The Linksys Wireless G only worked for a couple hours, it allready lost the IP address and signal.
     
  18. ThreeSoFar

    ThreeSoFar FourNow...WaitFive

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    Baltimore
    Any chance you are plugging the cable into the TiVo upside-down? Will it even fit that way?
     
  19. SeanC

    SeanC ECT

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    Dec 30, 2003
    Someplace
    Can it be done? Yes, I've see people force a USB in upside down, but that means they broke the port.
     
  20. Bucko

    Bucko New Member

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    Jan 16, 2006
    I did not plug it in upside down. . . 100% sure of that.
     

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