Transferring programs to TiVo desktop

Discussion in 'TiVo Help Center' started by AndoverStrunt, Nov 22, 2006.

  1. Dec 12, 2006 #81 of 270
    kkanez

    kkanez New Member

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    Dec 12, 2006

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    I too have had problems transferring some shows which have had an identifiable video glitch where the transfer stopped.

    This weekend I spent some time figuring out how to transfer old VHS tapes to TiVo then transferring them to my PC. The entire contents transferred into TiVo fine but in transferring the now digitized tape to my PC I found that wherever I had stopped the camera and started it again (a scene change) the video glitch stopped the transfer at that point.

    So, in my mind, this problem seems more about transferring and video glitches and not specifically about channel changes.

    Kevin
     
  2. Dec 13, 2006 #82 of 270
    j_smitley

    j_smitley New Member

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    Apr 10, 2006
    I had this problem since the latest update as well, seems that the transfer would cancel when the channel changed, black screen on the uploaded .tivo file. I received a software update this morning (The TiVo powered down, powered up, updated software, rebooted AGAIN, and then back to normal), and after testing (and unfortunately having to reconfigure) my network settings, was able to transfer shows I wasn't able to before. I hope this fixes everyone's problems!
     
  3. Dec 13, 2006 #83 of 270
    morac

    morac Cat God TCF Club

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    What software version does your TiVo say it has now in the System Info screen? I haven't read anything about a new software release being sent out.
     
  4. Dec 15, 2006 #84 of 270
    tchapin

    tchapin New Member

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    Oct 11, 2001
    Boston, MA USA
    I'm also having this problem.

    I have:
    - a Series 2 that got the Fall Update
    - motorola cable box, controlled by IR
    - WindowsXP SP2 w/ up to date patches
    - the wired USB ethernet adapter sold by TiVo

    I had not been having problems transferring shows from my TiVo to my computer until the fall update.

    Every night, I record The Daily Show and The Colbert Report. TDS will not transfer any more, while TCR will. However, it does not seem to be limited to channel change events, as some programs will transfer w/ some larger % of completion. An example is The Lost Room; episode 3 will only transfer 248MB, episode will only transfer 1MB, while episode 2 worked completely.

    Is there any way to run an FTP server on the TiVo or something that could bypass this problem?

    Todd
     
  5. Dec 17, 2006 #85 of 270
    worachj

    worachj Well-Known Member

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    Eagan, MN

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    I’m having the same transfer problems. Transfers stop shortly after starting. My problem seems to be a copyright problem. I wasn’t having any problems until I down loaded and installed “TivoPlaylist”. I now can’t transfer programs using “https”, Tivo desktop or TivoPlaylist. I open the aborted program in Notepad and this is what I get.

    TiVo 8 t c <?xml version="1.0" encoding="utf-8"?>
    <license xmlns="http://www.tivo.com/developer/xml/license-1.0">
    <notice>
    TiVo takes copyright violations seriously. This file may contain content protected by copyright laws. If you are not the owner or rights holder of such content, you should be aware that if you distribute this file or otherwise make it available to anyone else, you may be violating the intellectual property rights of the owners of the content contained in this file. If you are not the owner or rights holder of such content, and if you are a TiVo customer, and if you distribute this file or otherwise make it available to anyone else, you may be violating the service agreement. We may permanently discontinue your TiVo service as a result.
    </notice>
    <created>
    12/17/2006 17:11:39
    </created>
    <fingerprint>


    Can other people open their aborted programs in a editor and verify if you are having the same copyright problem.
     
  6. Dec 17, 2006 #86 of 270
    greg_burns

    greg_burns Now in HD

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    Slower...
    That header is in plain text at the beginning of every .tivo file. Open any up in a hex editor and you will see it. No idea why your transfers are dying at that point though. :eek:
     
  7. Dec 17, 2006 #87 of 270
    worachj

    worachj Well-Known Member

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    Eagan, MN
    Thanks for the reply. I was afraid of that, it's just a normal header message.

    I uninstalled TivoPlaylist, problem still exists.
    Uninstalled and re-installed TIVO desktop, problem still exists.
    Rebooted TIVO, now everything is working again. It could have been just a TIVO hang and the reboot corrected the problem.
     
  8. Dec 18, 2006 #88 of 270
    leegordon

    leegordon New Member

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    West...
    I experienced the aborted transfer problem for the first time (that I'm aware of) last night. I came here, found this thread, and was somewhat surprised to discover that this problem has been around for nearly a month with no apparent solution.

    I recorded a 2-hour program (actually it's a one hour show plus one hour of PBS begging). To make the transfer more managable I decided to break the recording into 3 chunks. I recorded the first half hour, then separately scheduled the next hour, and finally scheduled the last half hour. Because of the funky way the local PBS stations mess with the schedule when they are begging for money, I decided to start the first recording 5 minutes early and end the last recording 5 minutes late. After they were recorded, I transferred all 3 recordings wirelessly from my Series 2 box to my PC. The first segment is 869 MB long but only the first megabyte transferred successfully. Consistent with what others have reported, all I got was the content that preceded the channel change. Since the next two segments were a continuation of the same program, there was no channel change and both of those transferred in their entirety.

    My TiVo box is a Series 2 version 8.1-01-2-540
    My wireless adapter connected to the TiVo is a Netgear WG111NAR (with an approved serial number) and, although this information is probably not relevant, the adapter connected to the computer is a Linksys WRT54GS v.5; the computer is a Dell Dimension 911 running Windows XP Media Edition (SP2); and my TiVo2Go is version 2.3a(239826).
    MY STB is a Motorola DCT-5100 provided by Comcast.
    Channel changing is controlled via IR.
    As far as I can determine, only this one 35-minute recording (recorded on 12/14/06) has failed to transfer properly. Two other programs recorded on the same date transferred OK. There is a channel-change instruction at the head end of each of those (the Comcast on-screen guide pops up as it does whenever a new channel is selected) but since the box was already tuned to the desired channel, no actual channel change took place. Another recently recorded "good" program (recorded 11/25/06) included a channel change at the beginning of the recording and transferred OK.
     
  9. Dec 20, 2006 #89 of 270
    gosox13

    gosox13 New Member

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    Nov 22, 2005
    Chicago suburb
    Add me to the list--same problem. Obviously has something to do with the channel changing because I can play back the few seconds copied before the transfer stopped and it stopped transferring right where the channel change occurred.
    For what it's worth, I have Comcast cable, Motorola box and serial connection.
    Hope an update fixing this is in the works.
     
  10. Dec 20, 2006 #90 of 270
    matthewdheilman

    matthewdheilman New Member

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    Dec 29, 2004
    I have case 5766314 open. I have tried 3 times to get a specialist and everytime I start to hear ringing (after the music) the call is dropped. Just like my videos.


    Linksys USB 200M -- wired
    Motorola Box for Comcast Digital Cable
    Serial Control
    I don't see a patern. Some come over and others dont. I do think the ones that fail have a channel change.
    The problems occur with both pre- and post-update recordings.
     
  11. Dec 22, 2006 #91 of 270
    kevinarth

    kevinarth New Member

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    Mar 19, 2006

    So far, one show I can't seem to record successfully is JAG, which aires on the USA network. I mention this because it seems like TiVo might be gagging on some bad splices between the show and its commercials (unlike some of you, I usually, but not always, get between 15 and 45 minutes into the show before transfer is interrupted). If I fast forward to the point that TTG stops transferring, there's a choppy transition occasionally between two commercials, but usually at the transition point between the end of the commercial break and the beginning of the next segment of the show. I don't know when 8.1 was applied, but this problem began for me (my guess) about a month or so ago. Other recordings are transferred without trouble and I don't notice these transition hiccups in them. Hope this helps.

    Some of the detail that you've requested:

    TiVo Series 2 DVR Model number TCD 540080
    TSN 540-0001-70A3-C8E7
    Adapter is Netgear model WG111
    Set top box is Scientific Atlanta Explorer 2200
    Channel changing is IR controlled

    Xfer machine is Win XP Pro with TiVo Desktop 2.3a
    local storage currently available is about 30GB
     
  12. Dec 23, 2006 #92 of 270
    kryptonite

    kryptonite New Member

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    Dec 23, 2006
    I am a prospective customer and hadn't considered purchasing Tivo until I heard about the ability to move shows to other computer(s) on my home, hard wired network. The problem with the TiVoToGo function has me a little confused. I just spoke to Tivo sales, and they have indicated that there is certainly NO problem with their unit or their software, hence they are not working on a fix, and the problem is actually with the customer not downloading/installing their desktop software correctly.

    Can someone clear this up for me, because it's either you folks here in this forum that don't know what you're doing, or the sales folks at Tivo (not particularly friendly or interested in answering pre-sales questions) who are simply lying in an effort to make another sale. I don't mind a company that is working on software fixes, no problem there, but outright lying to make a sale, I'm not sure that's a service I'm willing to pursue.

    Help!

    I posted this same message over in the official Tivo forum, we'll see how long it lasts there.
     
  13. Dec 23, 2006 #93 of 270
    SimplyKimberly

    SimplyKimberly New Member

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    Nov 17, 2006
    Add me to the list of those experiencing this "glitch".

    My info is:
    TiVo Model: Series 2, 540-0001-F007-****
    Sofware Version: 8.1-01-2540
    Adapter: TiVo adapter
    Source: IR cable
    TiVo Desktop: 2.3a

    OS: WinXP Pro
    Filing System: NTFS
    Router: Linksys WRT54G
    Ethernet Adapter: DLink DFE-530TX+

    Cable: Time Warner
    Cable Box: Motorola DCT2000

    Broadband: Roadrunner
    Cable Modem: Scientific Atlanta WebSTAR 2000

    I am unable to transfer any programs. They all quit at the 1MB mark. So there aren't any good shows for me. I think it is because all of the shows I have recorded did require a channel change.

    The only thing I can transfer are those programs already stored on my PC back over to the TiVo for viewing.
     
  14. Dec 23, 2006 #94 of 270
    kevinarth

    kevinarth New Member

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    Mar 19, 2006
    I can say the TiVo service has been more or less flawless for me in terms of these errors until just recently. There are posts to this thread from a TiVo engineer indicating that they're aware of the problems and are working on a fix. It's possible that the right hand doesn't know what the left is doing. That's not too uncommon in any company of more than 10 people (and sometimes less than 10 :) )

    I've been with TiVo nearly a year and I can't imagine life without it at this point. I've had some technical issues with the TiVo desktop locking up on me and the WiFi connection requiring reset, but otherwise, I can't speak highly enough for the service.

    I understand your concern over a sales rep giving you bogus information, but if it's any help, the minor issues I've had with my service are far outweighed by the benefit offered by the service.

    Signed: TiVoDeVoTee :)
     
  15. Dec 24, 2006 #95 of 270
    amigasteve

    amigasteve New Member

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    Jan 23, 2005
    New Jersey, US
    in the spirit of adding my voice to the chorus of people having problems transferring files from their TiVO.

    It is happening to me and while the ones that do not fully transfer do cut off at the point of a channel change there are also some shows that transfer fine with a channel change. The ones I noticed the most were on my saved season of Deadwood that I am only just now getting to transferring. Other shows that are older trannsfer fine, even with a channel change near the beginning. So while the channel change may be the point at which the transfer stops it MAY not be the cause.

    I don't recall having this issue before nor with any other programs. I only noticed it when I went to transfer the Deadwood episodes. So programs recorded previous and since do indeed transfer fine.

    I have tried transferring the files with the latest (and earlier) versions of TiVO desktop as well as through a Web client on both Macs and PCs with IE, Safari and Firefox all with the exact same results.

    Here are the details that the TiVO tech folks might find useful:

    TSN: 540-0001-XXXX-XXXX
    My adapter is NOT wireless: Linksys LCS104AU3985
    I use the TiVO to change my STB via infrared, the STB is a Scientific Atlanta 3250HD. NOTE that this was NOT the box that I had when I recorded the Deadwood episodes. This box is newish since I got my new HDTV. But both boxes and the TW Austin system is a 4 digit channel change.

    hope this is helpful
     
  16. Dec 25, 2006 #96 of 270
    chadmitchell

    chadmitchell New Member

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    Dec 23, 2006
    I regularly transfer a lot of programs from my Tivo to my computer to keep it clear for all the programs my family watches. But for various reasons, I hadn't done many transfers since the last service upgrade until the past few days. I started several days of transfers and fortunately noticed that some seemed to be going way too fast.

    This is a doubly frustrating bug because it not only prevents proper transfer, but it does not indicate that there is a problem. If you transfer a group of recordings and it appears to finish successfully, the inclination is recordings from the Tivo. If you don't immediately check the copies, you might not realize that some of them are incomplete.

    I have a Series 2 with BOTH a wireless and a wired connection. I usually use the wireless connection because my room layout means a wired connection is a very long cable across the middle of the room. But when I am transfering a lot of programs I connect up the wire. So the past few days I have tried it both ways.

    I found that about half of the programs I wanted to transfer fail. The ones that did OK were often the ones where we recorded several in a row on the same channel so it may be the channel change problem. It is absolutely repeatable. Any recording that has problems will download to exactly the same point every time whether on wired or wireless and even if I restart both the Tivo and the computer.

    I speculate that with the latest round of "copy protection" for shows, they are trying to audit everything to make sure that we don't switch to a program that is copy protected part-way through a recording. But their code is broken so that it gets lost and refuses to allow copying of any program beyond the point of any channel change including the ones they automatically generate a few seconds into a program.

    Whatever the cause, the result is that I could only clean off half what I need. And the value of my Tivo was just cut in half. Too bad there is no chance that they will offer service discounts until they fix the problem. For those who have only one Tivo, the only work-around I have seen is obviously meaningless. I do hope they take it seriously enough to fix it soon.

    I am confused by the implication that the Tivo technical team can't replicate this problem. With this many people reporting problems, it seems like they could get their hands on a Tivo with a file that won't download and since it is 100% repeatable for any file that has the problem, they should be able to demostrate the same problem in their labs. I have about 30 such recordings right now.
     
  17. Dec 25, 2006 #97 of 270
    luder

    luder New Member

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    Sep 7, 2006
    Chicago, IL
    Did anyone think that it could be the hardrives that they put in the DVR?

    I mean it's doing a lot of work reading and writing two tunners maybe one is transfered by HME that's a lot of action going on there.. However, I don't understand why it's recommended to have a 2 mb cache hardrive.. it puzzles me.
     
  18. Dec 25, 2006 #98 of 270
    steve614

    steve614 what ru lookin at?

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    Amigasteve: you might want to edit out your TSN on a public forum.
     
  19. Dec 25, 2006 #99 of 270
    steve614

    steve614 what ru lookin at?

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    An easy fix would be for the Tivo people to put a TRANSFER FROM PAUSE POINT into the next software update. Then we could "sew" the shows back together on our computers.
     
  20. morac

    morac Cat God TCF Club

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    NJ
    That is most likely what is happening, because I do know that the TiVo will not transfer on demand programming. If you record on a normal channel, go into on demand and then go back out to the normal channel and transfer the show the whole middle part is cut out. I've seen this on my 240 model series TiVo, but I don't suffer from the bug mentioned in this thread (I think it only affects 540 model series TiVos).

    I doubt TiVo is having any problems duplicating this especially since people calling in are being told a fix is in progress. Duplicating and fixing are two different things (though duplicated is a good first step to fixing). My guess is that they probably know what's happening but are waiting to put out a fix until the next official update.
     

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