Transfer TiVo from relative to my account, plus not in same house

Discussion in 'TiVo Help Center' started by astrohip, Dec 17, 2019.

  1. astrohip

    astrohip Well-Known Raconteur TCF Club

    Jan 6, 2003


    Two part issue, need guidance...

    My father bought a TiVo a few years back (Roamio, lifetime) and put it in a vacation home. Due to age/illness, my parents no longer use the house, and have turned it over to me to manage/maintain. I'd like to put the TiVo in my name and on my account, as it makes it easier to manage remotely. My dad is happy to help in any way he can to make this happen.

    Bullet points:
    * He also has other TiVos at his primary residence, and I don't want to do anything to them.
    * I have TiVos at my residence, and want to add this remote one to my current account.
    * Obviously, this new TiVo is on a different (wifi) network than my current TiVos.

    How do I do this? And any issues because the TiVo I want to transfer into my name is not at my primary physical location?

  2. ggieseke

    ggieseke Well-Known Member

    May 30, 2008
    The official method is for your father to call customer support with the TSN and tell them that he's transferring ownership to someone else. They will give him a code number for you to use when you call in to have it moved to your account. The location shouldn't matter.
    UCLABB and unclehonkey like this.
  3. astrohip

    astrohip Well-Known Raconteur TCF Club

    Jan 6, 2003
    Thanks, will do it today!
  4. pfiagra

    pfiagra Well-Known Member

    Oct 13, 2014
    Your father can also do this via the website chat, which I find to be much easier than calling. I transferred a box to my sister using my account to get the reference number, then logged into her account the next day to finalize the transfer all via chat.
  5. astrohip

    astrohip Well-Known Raconteur TCF Club

    Jan 6, 2003


    Funny you mention this, right after my reply above, I went to the TiVo web site to get the phone # for my dad. And I saw CHAT, but then I saw this...

  6. trip1eX

    trip1eX imo, afaik, feels like to me, *exceptions, ~aprox

    Apr 2, 2005
    I just used chat yesterday to transfer my Tivo to someone else.

    and here's what it says on the webpage for me:

    Please note: At this time, it is not
    possible to use chat or email to
    cancel TiVo service or to update
    billing and credit card information
    Thank you for your understanding.

    Weird you would be seeing something else but maybe difference between a mobile website and desktop website?
  7. JoeKustra

    JoeKustra in the other Alabama TCF Club

    Dec 7, 2012
    Ashland, PA...
    It has changed. Last time my credit card changed I used the web site. It used to say you couldn't cancel service on the web site until next year. That was there for several years. There was never anything about transfers.

    I just checked. I could change my CC info. But one thing confuses me. What is:

    Reset Ad ID
    Last edited: Dec 17, 2019
  8. Mikeguy

    Mikeguy Well-Known Member

    Jul 28, 2005
    And of course, as your father's agent for this, you could call TiVo in his stead and handle this without troubling your dad about it. ;)
    astrohip likes this.
  9. Pmack714

    Pmack714 New Member

    Oct 13, 2007
    The chat note is different depending on where you click to get to it.

    If you click "Contact Us" in the 4th column at the bottom, you get the note about not being able to cancel or transfer service via chat.

    If you click "Customer Support" under the 2nd column, the note says you can't cancel service via chat.

    It does work via chat. I just transferred service on a unit to my account. I've had the unit connected to my home network for a few weeks.

    I first tried to transfer to via phone, and they asked me to email them proof of ebay purchase. I then went through chat instead and they transferred it in just a few minutes, without needing the proof of purchase.

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