Transfer of Lifetime from Series 2 or Series 3 TiVo for $99, with purchase of new Bolt

Discussion in 'TiVo Coffee House - TiVo Discussion' started by Mikeguy, Mar 30, 2017.

  1. HerronScott

    HerronScott Well-Known Member

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    Staunton, VA

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    That would be different since ours (and others here) moved to the Inactive TiVo device list. It does show Product Lifetime under the Payment Plan but it has a cancellation date of 6/13/2017 and the comment "The box you are trying to reactivate is no longer supported. Please visit tivo.com today to shop for TiVo's latest products."

    HD 20hr
    01/14/2008
    TiVo Package, Product Lifetime
    06/13/2017
    The box you are trying to reactivate is no longer supported. Please visit tivo.com today to shop for TiVo's latest products.

    Scott
     
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  2. scandia101

    scandia101 Just the facts ma'am

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    Where are you looking at tivo.com?
    Look under Device Preferences and you'll see that it's not there.
     
  3. Dan203

    Dan203 Super Moderator Staff Member TCF Club

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    I don't think mine actually deactivated. It's showing up in pyTivo again. Must have been a temporary glitch.
     
  4. timckelley

    timckelley run of the mill TCFer

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    Brushy...
    True to their form, they lied again, and they never got back to me back that Friday, which would've been 1.5 weeks ago. But lo and behold, I got a letter today (2.5 months after I submitted the claim), saying I'm approved, and enclosed is the check. Except they shorted me $27, with no explanation at all - simply saying that I'm approved and here is the check.

    So I just got off the phone, and they said that since my ad had no date on it, they did their own search for an amazon ad, and by then the price was higher, so they used that newer, more expensive ad to base my refund on. (Nice that there was never any notification to me that they were doing that... and I had been calling getting updates, including after they had nailed down the amount of the claim.)

    So I said, "look on page two, it says 'have this item by tomorrow, April 7th'". She said oops, sorry for the inconvenience, and they will mail me a separate check for the difference. So this still isn't complete yet.

    By the way, the letter enclosed a survey asking for me feedback on how this claim experience has gone.
     
    Last edited: Jun 19, 2017
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  5. DVR_Dave

    DVR_Dave Well-Known Member

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    Has anyone had their boxes deactivated since the initial reports a couple of weeks ago?

    Two BOLTs ordered 4/10, shipped 5/9, rec'd 5/12. One set up 6/4, the other still NIB.

    All of my qualifying boxes (two S2DT, two S3HD) are still showing as active. My 2 S2DT have not called home since 5/12. The 2 S3HD call home everyday.
     
  6. georgepio

    georgepio New Member

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    Jan 23, 2005
    I have two series 3 Tivos and a series 2 Tivo. I have lifetime on one of the series 3 and the series 2. I got the offer on 3/30/17 and ordered my Tivo Bolt+ the same day. I also ordered a Tivo Mini. I received the bolt on 4/5 and set it up. Had it reboot a few times during the first few days, but been solid since. Tivo sent email on 5/5 asking me to select box to deactivate by 5/15, but the link was not working. They sent a follow up email stating that the deactivation link would work on 5/22 and I would have a few days after that to make my selection. I select my s2 (since it had recently stopped working anyway) and I checked and it says it is inactive as of 6/13/17. I still run the two series 3 for now, but plan to stop paying monthly on the one soon. I have a lot of stuff still to watch on both. The main problem with using either of those boxes now is that Comcast just recently switched most if not all of their HD channels to MPEG 4, so neither series 3 get the HD channels anymore. I didn't realize that was going to happen. Maybe I would have purchased a second bolt. Oh well. Is there any hope for MPEG 4 on the Series 3 Tivos?
     
  7. DVR_Dave

    DVR_Dave Well-Known Member

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    Thanks for the update. It seems like only boxes selected via the deactivation link have been deactivated so far.
    Sounds like you have Series 3 TSN 648 (the OLED version). :(

    648 will not be updated for MPEG 4. 652/658 (TiVo HD/HD XL) were updated a while ago.
     
  8. HerronScott

    HerronScott Well-Known Member

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    You must not be a frequent visitor here as no the original S3 OLED will not be upgraded to support MPEG4 and there's been lots of discussion about that here along with Comcast's move to MPEG4. That was the main reason that I replaced our 2 S3 OLED in October 2015 with a Roamio Pro with TiVo's longtime user offer due to Comcast's reports that they were moving forward with the MPEG4 switch.

    Note that once you deactivate the monthly S3 it can no longer be activated. You could at least sell the lifetime S3 and get a little it back as it's still good for OTA.

    Scott
     
    KyleLC likes this.
  9. 10_pearljam

    10_pearljam Member

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    I selected my box via the deactivation link and it's still active.
     
  10. opus123

    opus123 Member

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    Is it possible TiVo is waiting until the deadline passes for any units to be returned? (I assume it would be a headache to reactivate S2/3's once deactivated).

    Otherwise it's really strange there's not a widespread deactivation and no word from TiVo. Many are anxious about specific unit(s) to deactivate or stay live... and if TiVo decided to keep them all running, many of us could find good homes for lifetime's S2/3's.
     
  11. DVR_Dave

    DVR_Dave Well-Known Member

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    I think the last batch shipped 5/9, so they are all past the 30 day return period.
     
  12. timckelley

    timckelley run of the mill TCFer

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    Brushy...
    Okay, I got the second check, but the shorted me again! This time, by only 99 cents though. I have a question for the people here. To check the arithmetic, I can't believe that I can't find the receipt where I paid for the TiVo. I know I had it because I uploaded it to the price protection website, but once uploaded, I can't view it there. :rolleyes: I searched my gmail, and no receipt. Wouldn't TiVo inc have emailed me a receipt? I can't believe I don't see it in my email. I also logged on to TiVo inc., and I see the receipt but only in summary form:

    Order Shipped 1 Bundle, All-in one-time TiVo service fee TiVo BOLT 500 GB $298.99 $298.99
    Shipping total $0.00
    Tax $23.03
    Order total $322.02

    But wasn't the lifetime transfer exactly $99? That's what it said in the original offer email. If so, that implies that I paid $322.02 - $23.03 - $99.00 = $199.99

    They are treating my price protection claim as if I only paid $199.00. Also, even though I paid $23.03 shipping, and the Amazon ad I sent them showed free shipping, they're not refunding me the $23.03... I think I may call and ask them if that is right.

    Anyway, I'd like to confirm if I paid $199.00 or $199.99 for it.
     
  13. DVR_Dave

    DVR_Dave Well-Known Member

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    From my email receipt:

    Order Summary
    -------------
    Product Description Qty Item Price Tax* Total
    S00050 Bundle, All-in one-time TiVo service fee 1 $ 99.00 $ 0.00 $ 99.00
    R84950 TiVo BOLT 500 GB 1 $ 199.99 $ 12.00 $ 211.99

    BTW, your receipt says Shipping $0.00 and Tax $23.03
     
  14. DevdogAZ

    DevdogAZ Give 'em Hell, Devils

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    I think you're close enough and you need to now be happy with what you got and move on. Any further effort on this, whether actual or mental, is a complete waste.
     
  15. timckelley

    timckelley run of the mill TCFer

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    Brushy...
    Oops, you're right about that.
    Yes, so now I'm only arguing about 99 cents. My first reaction was exactly the same as you said, just forget about it. Curiosity may get to me, and I might feel like calling, just to see what they were thinking when they did the math. They even verbally told me the amount of the check they'd be sending. But yes, the value of 99 cents is negligible; if I call it'll be more for education and entertainment than for the financial gain.

    And yet again, they're emailing me asking for feedback, and saying feedback is important to them. Given their extreeeeeeme slowness and inaccuracy, the feedback I give may not be very positive, but I suppose their upper management may want this kind of testimony so they know what's going on with their people.
     
  16. timckelley

    timckelley run of the mill TCFer

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    Oct 15, 2002
    Brushy...
    Well they say curiosity killed the cat, but so far I'm still standing; I succumbed to my curiosity and called them yet again, and they said they apologize, and due to an internal error they did exactly what I guessed: treated my payment to TiVo as $199.00 instead of $199.99, and they will be issuing me a third check, this one for the sum of $0.99. :D The funny thing is that the first check did correctly use $199.99 in their calculation.

    So when that check arrives, and my feedback has been submitted, I guess this long process will finally be concluded. Hopefully my nickname won't change to "Fred Murtz", but I did call more for curiosity than for a hankering for 99 cents.
     
  17. aaronwt

    aaronwt UHD Addict

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    Does it really matter? At this point it's only 99 cents. I wouldn't think it's worth the effort to mess with it any more. Especially for only 99 cents.
     
  18. timckelley

    timckelley run of the mill TCFer

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    Oct 15, 2002
    Brushy...
    The point of that post wasn't to lament over the loss of 99 insignificant cents but rather a commentary on their ineptitude.
     
  19. scandia101

    scandia101 Just the facts ma'am

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    He did emphasize that he was looking into it out of curiosity
     
  20. Mikeguy

    Mikeguy Well-Known Member

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