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Transfer of Lifetime from Series 2 or Series 3 TiVo for $99, with purchase of new Bolt

Discussion in 'TiVo Coffee House - TiVo Discussion' started by Mikeguy, Mar 30, 2017.

  1. HerronScott

    HerronScott Well-Known Member

    Jan 1, 2002
    Staunton, VA
    Thanks, we just got the Bolt and had not gotten the follow-up mail yet with the website. I logged in and do see our 2 S3 OLED and 2 HD TiVo's that would have qualified.

    rie28 likes this.
  2. bmgoodman

    bmgoodman Member

    Dec 20, 2000
    So I had 2 eligible Tivos, an S2 and and OLED S3. I accepted the offer for ONE Bolt, transferring Lifetime from the Series 2. Today I signed into the "Tivo user login" site where I see:

    Please review each of the TSNs listed and select the [3] you are deactivating so that you can fully transfer your service to your new TiVo BOLT(s).

    Below that message, I see my two old Tivos. So I selected just the S2 and I was told I have selected too few TSNs. I guess now I must call Tivo and enjoy that long hold time.
  3. TheCryptkeeper

    TheCryptkeeper Active Member

    Dec 31, 2009
    Wow, what a mess. While this was a great offer, generous by TiVo standards, they really botched things in multiple ways, and may end up destroying much of the goodwill they initially generated.
  4. waynomo

    waynomo My One Time TCF Club

    Nov 9, 2002
    Has anybody's TiVo been automatically deactivated yet? If so, how do they appear on your account?

    I took advantage of the deal by buying 2 TiVos for my two Series 3 boxes that were eligible. When I go to the deactivation page it doesn't list any TSNs for deactivation. I guess this makes sense since I only had two eligible and purchased two under the deal, so I'm wondering what I should see on the TiVo page that list all my devices.
  5. Redoctobyr

    Redoctobyr Active Member

    Jun 21, 2008
    I just got an email from TiVo that my old boxes (replaced using this offer) will be deactivated on May 26th.

    It will be interesting to see if everyone has the same deactivation date, or if it depends on when your Bolt order shipped.
    Mikeguy and Tweak42 like this.
  6. DevdogAZ

    DevdogAZ Give 'em Hell, Devils

    Apr 16, 2003
    Have you received and activated your new Bolt? Did you activate it on May 16, by chance?
  7. Redoctobyr

    Redoctobyr Active Member

    Jun 21, 2008
    I ordered 2. I hooked up the first one and did Guided Setup on May 5th. I haven't opened the second Bolt's box.

    So they're not just going by some amount of time after you start using each individual box.
  8. Mikeguy

    Mikeguy Well-Known Member

    Jul 28, 2005
    Gosh, some consistency and certainty would be nice . . . .
  9. KyleLC

    KyleLC Unregistered User

    Feb 6, 2002
    Sugar Land, TX
    I also received that email today with the same date of May 26 and yes, I activated mine on May 16.
  10. Redoctobyr

    Redoctobyr Active Member

    Jun 21, 2008
    Maybe they picked a date that's XX days from when most people should have received their orders?

    I'm making the assumption that most have hopefully arrived by now, of course.
  11. Mikeguy

    Mikeguy Well-Known Member

    Jul 28, 2005
    And so, perhaps the revised May 22 deactivation date now is May 26 for all?
  12. tvmaster2

    tvmaster2 Well-Known Member

    Sep 9, 2006
    That would be nice, but I didn't get that date-change email today. Got the last two. hmmmm.
  13. Mikeguy

    Mikeguy Well-Known Member

    Jul 28, 2005
    I haven't received any, lol (apart from the original, setting the May 15 date).
  14. DVR_Dave

    DVR_Dave Active Member

    Apr 19, 2017
    I received my first and only email today regarding deactivation.

    Thank you for participating in our "Once In A Lifetime" promotion to transfer your Product Lifetime service plan to a new TiVo BOLTâ„¢! According to our records, you purchased 2 TiVo BOLT(s) and have 4 TiVo Series2/Series3 DVRs on your account.
    Please let us know which of your Series2 and/or Series3 DVR(s) you would like to deactivate by clicking Next Step. Once we have your selection(s), your TiVo DVR(s) will be scheduled for deactivation on May 26, 2017.
    If you do not inform us which of your Series2 and/or Series 3 DVRs to deactivate in advance of May 26, 2017, we will deactivate the DVR(s) that has been inactive the longest.
    We would appreciate if you could complete this step at your earliest convenience.

    I received my 2 Bolts on 5/12 and both are still in the sealed box. I also unplugged my 2 S2 on 4/12 so they should be the longest inactive boxes. Next Step link only shows two S3.
  15. sfhub

    sfhub Well-Known Member

    Jan 6, 2007
    You are right, they just picked a date. Mine arrived 5/19 and I received the 5/26 email, meaning I have less than the stated 10 days even if I were able to connect it today.
  16. gthassell

    gthassell Member

    Apr 22, 2003
    Willowbrook, IL
    Well, adding my story to the list.... When I placed my order, I told them I wanted to use an old S3HD that had recently connected, and confirmed was valid for the offer. There were also several lifetime premiere's I had picked up for resale, and a Series 2 box which I had sold last October. I was told they made notes for the S3HD box. Then, when the email came out to choose a box (and it didn't work), I called in and had to finally speak to a US supervisor since the 1st line folks couldn't understand what I wanted, and was finally told that the only option was to choose from the website, even though it wasn't working. When I arrived home last night after travelling for work for the week, I logged into the transfer site, and there is only one box to choose from on the special website - and guess what - it's not the one that I told them multiple times was the one I need to transfer from - it's the old S2 unit I sold to someone last October.

    So today, once they open phone support, I'll be giving this a shot once more to make sure that the S2 doesn't get turned off on the person who purchased my unit last year. Ugh.
    Mikeguy likes this.
  17. waynomo

    waynomo My One Time TCF Club

    Nov 9, 2002
    Hey everyone. It looks like TiVo based everything on when Kyle set up his box.

    aaronwt, Redoctobyr and KyleLC like this.
  18. V7Goose

    V7Goose OTA ONLY and Loving It!

    May 28, 2005
    New Mexico...
    I had two old boxes on my account, and I ordered two new ones under the deal. I got the email on 5/5 about the scheduled deactivation date on the 15th (like most people), but I was not directed to go to the web site and choose boxes for deactivation - my email specifically stated that since I had two and ordered two, 'that was a done deal' (obviously not a real quote from the email).

    I received my two new boxes very quickly, set one up immediately and left the other one in the box until about two weeks ago. I do no think either old box has yet been deactivated (but I haven't tested them recently either).
    Last edited: May 20, 2017
  19. Redoctobyr

    Redoctobyr Active Member

    Jun 21, 2008
    Ha, thanks Kyle, you couldn't have waited a bit longer, to help everyone else out? ;)

    Communication during this process has seemed very hit or miss. I didn't get the email with the link to specify which box to transfer from, nor did I get any other emails about when boxes would be deactivated. But I did get the one yesterday about shutting them off on May 26th.

    Why I got some emails and not others is a mystery to me. I'm just happy I got the first email announcing the deal.
    TheCryptkeeper and waynomo like this.
  20. TheCryptkeeper

    TheCryptkeeper Active Member

    Dec 31, 2009
    I haven't gotten ANY emails from TiVo other than order confirmation. And yes, I've opted in for notifications, etc. Everything is up to date. Good thing I hang out here.

    Sent from my SM-G930T using Tapatalk

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