Transfer Charter cable card to new device

Discussion in 'TiVo Premiere DVRs' started by brewman, Jun 21, 2011.

  1. brewman

    brewman Member

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    Jun 28, 2003

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    My 2 month old Premiere quit working and I had to get it replaced. I've sent it back to TiVo under RMA and they have shipped the replacement today. Does anybody know if Charter (Gwinnett County, GA) will require a truck roll to swap the cable card to the new unit, or if I'll just be able to read the host id, etc to Charter's support folks?
     
  2. Philmatic

    Philmatic Member

    526
    2
    Sep 17, 2003
    It honestly depends on not only the company, but also the region. For instance, Comcast does not have a policy company-wide that allows customer installed CableCards, but the region I live in (Sacramento) does. So I'm able to pick one up from a retail location, go home, call them up and pair it over the phone.

    You should just call the local number and see if they allow it.
     
  3. shrike4242

    shrike4242 Member

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    Nov 30, 2006
    Saint Louis, MO
    If it's Charter, they require truck roll and the associated fee ($36 fee, at least for St. Louis customers) to do it. They won't do it over the phone.
     
  4. dwit

    dwit Active Member

    1,660
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    May 4, 2004
    Atlanta, GA
    I don't have an answer or opinion here. Just a question of my own to ask the OP here, although I'm pretty sure what part of the answer will be.

    Who pays for shipping charges for your Tivo to get returned to the company?

    How much were the shipping charges and what agency did you use(ups, usps, etc)?

    I think I am in a similar situation with my Premiere that is acting up.

    Thanks.
     
  5. Stuxnet

    Stuxnet Alien Infidel

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    Feb 8, 2011

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    You could hope to dodge the truck roll fee, but you're getting a truck roll. The best you could hope for is a regular service call (no charge) if you called in and straight up said that you got a replacement tivo and the cable cards don't seem to be working in the new unit... then describe the fact that you're missing many of the channels you're subscribed to. Just be an "average customer" (think of how Mom would call it in).

    If instead, you call them and tell them the cards need to be paired to a new unit, you're likely to pay.
     
  6. rainwater

    rainwater Active Member

    7,066
    5
    Sep 21, 2004
    You can contact Charter on DSLReports.com using the Charter Direct forum to transfer a cablecard. In my area, they don't tie cards to devices, so i can move my cards freely without contacting them.
     
  7. brewman

    brewman Member

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    Jun 28, 2003
    I was still within the 90 day warranty period so TiVo paid shipping both ways. They emailed me a UPS shipping label and I shipped it via a local UPS store.
     
  8. iceturkee

    iceturkee Member

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    May 26, 2005
    i don't know about charter but when i switched the cable card plus tuning adapter to my premiere, i called bright house to do the swap.
     
  9. dwit

    dwit Active Member

    1,660
    0
    May 4, 2004
    Atlanta, GA
    Thanks for the info.
     
  10. brewman

    brewman Member

    152
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    Jun 28, 2003
    Made a call and Charter in Gwinnett County,GA requires a technician do the "install". I was able to get them to waive the fee - thanks Charter.
     
  11. brewman

    brewman Member

    152
    0
    Jun 28, 2003
    Apparently, Charter in Gwinnett County, GA doesn't pair their cable cards to a particular host. Plugged the old cable card into the new premiere and it works.
     
  12. rainwater

    rainwater Active Member

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    5
    Sep 21, 2004
    Most Charter systems are like this afaik.
     
  13. brewman

    brewman Member

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    Jun 28, 2003
    I know the technician gives the host id over the phone to the person provisioning the head-end, but apparently the head-end is not setup to check for valid pairing. I never had a reason to swap cable cards to test this previously.
     
  14. rainwater

    rainwater Active Member

    7,066
    5
    Sep 21, 2004
    Yes, they are trained to send the data to the head end, but I've swapped cards plenty of times with no issues over the last few years.
     
  15. mearlus

    mearlus Member

    186
    1
    Nov 1, 2004
    Madison, WI
    I actually did this this past Thursday w/ one of the folks on Charter's support folks that use twitter. Replaced a premiere and moved the Charter cable card + Tuning Adapter to the new Premiere. I gave him the asked for data and stuff appears to be working. He wasn't sure if he'd be able to do it but he at least tried and it looks like it is working :)
     

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