Transfer 3-Year Account

Discussion in 'TiVo Help Center' started by Mr. Happypants, Sep 22, 2007.

  1. Mr. Happypants

    Mr. Happypants Bal'more Hon

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    0
    Jan 29, 2006
    Here's the situation:

    I've got a S2 DT unit that's under a year old, it's dead. Been through all of the troubleshooting with Tivo Tech, and it's not coming back to life. I had setup an RMA to exhange it for the $49 but I haven't shipped it off yet, and I'm considering buying a Rebate model via Best BUy this weekend instead.

    One of the rebate conditions is that it's valid for New Subscriptions only though, so I called Tivo CSR to see if my 3-year sub could be transferred and fulfill that part of the Rebate. They couldn't answer that specifically, but told me I couldn't transfer that account to another box regardless. Even if I buy a new unit, I have to get a NEW subscription, and continue paying for the remainder of the sub on the dead unit! Um, no?

    On the upside, he siad I could return the dead unit to the store it was purchased at, and still exchange it as a $49 Warranty. I'll still have a new unit, and I suppose validate it through them, so what's the difference? So confusing.
     
  2. mick66

    mick66 Dirty Burger

    4,869
    0
    Oct 15, 2004
    The 'verse
    You can transfer service to any tivo new or used, but you can not get a rebate when doing so with a new Tivo.
    I'd bet that you and the csr were not explaining things to each other in a way that the other fully understood what was being said.
     
  3. Mr. Happypants

    Mr. Happypants Bal'more Hon

    110
    0
    Jan 29, 2006
    Arg, that's what I was trying to find out from them.

    How about this exchanging deal at the retailer? Sounds like the place of purchase wouldn't be obligated to take a dead unit & trade it for a new one at Tivo's replacement cost, but if they are I'd rather do that than wait the 10-14 days shipping back and forth. Thanks!
     
  4. mick66

    mick66 Dirty Burger

    4,869
    0
    Oct 15, 2004
    The 'verse
    call the retailer and see what they have to say about it. I/we can't do anythng for you regarding that
     

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