Toshiba sd-400

Discussion in 'DVD TiVo Units (Archive)' started by raider68, Apr 26, 2006.

  1. Jun 16, 2006 #61 of 163
    jon96cobra

    jon96cobra Member

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    May 24, 2006
    Northern VA

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    Any hard drive reading and writing over and over again in a tivo or any DVR will fail sooner than one in your pc. Since the HD in your pc is not always reading and writing like the DVR or tivo. Rebooting the drive won't hurt it as much as power outtages and/or unpluging the power since the HD will not have a chance to properly shut down and return to a home location so the heads do not contact the disk.
     
  2. Jun 17, 2006 #62 of 163
    BrianEWilliams

    BrianEWilliams New Member

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    Apr 15, 2002
    I'll add my name to the list of people whose SD-H400 has died. Same symptoms, stuck on the powering up screen. Running the Maxtor diagnostic right now, so I'll see what it says. I'll call Toshiba on Monday and see what they say. I have been power cycling the box lately, and I guess that helped kill it. Live and learn.
     
  3. Jun 19, 2006 #63 of 163
    skeezicks

    skeezicks New Member

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    Apr 22, 2004
    well, i had the same problem (wish i would have called/researched when it happened a few months back) -- but when i called toshiba this morning i received the comment that only the replacements/refirbs were being offered because there were no available serviceable parts for the sd400 at the time.

    now as others have reported, it is $140 (which does inlcude shipping) for the repair of the unit. in looking at my own personal time/estimates, this isn't worth it to get the unit back to the same state. going to weakknees[dot]com for an upgrade and 2 year warranty on a new drive will cost me aout $189 and I'll have it in 2 days...much more worth the effort and i triple my recording time.
     
  4. Jun 19, 2006 #64 of 163
    skeezicks

    skeezicks New Member

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    Apr 22, 2004
    well, i had the same problem (wish i would have called/researched when it happened a few months back) -- but when i called toshiba this morning i received the comment that only the replacements/refirbs were being offered because there were no available serviceable parts for the sd400 at the time.

    now as others have reported, it is $140 (which does inlcude shipping) for the repair of the unit. in looking at my own personal time/estimates, this isn't worth it to get the unit back to the same state. going to weaknees[dot]com for an upgrade and 2 year warranty on a new drive will cost me aout $189 and I'll have it in 2 days...much more worth the effort and i triple my recording time.
     
  5. Jun 30, 2006 #65 of 163
    BrianEWilliams

    BrianEWilliams New Member

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    Apr 15, 2002

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    I called Toshiba, and they said there wasn't even an option to send it back. I had to take it to a local service center. When I called the service center, they said that all they would do is ship the unit back to Toshiba, probably charging me for the shipping, plus I have to drive a half hour to get to the service center. I feel like starting a thread called TOSHIBA SUCKS!!!! Is that against forum rules?
     
  6. Jul 1, 2006 #66 of 163
    ashu

    ashu User title defunct

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    Nov 8, 2002
    MD
    Only if your warranty is still current.

    Really, folks ... hard drives die. Mine did too, a few days ago. If you don't have a warranty longer than a year, quit complaining - it's getting old (pun intended)!
     
  7. Jul 2, 2006 #67 of 163
    plumsmuggler

    plumsmuggler New Member

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    Jun 27, 2006
    I personally think owners of the sdh400 got the shaft. Either maxtor or toshiba can be blamed but it seems like alot of units are dying at roughly the same time. I also think toshiba knows, and is purposly dodging liability. My HD just died...though the symptoms are a bit different. Got the nasty old S03 error and no more updates. When I called tech support they suggested the problem might be my updates, I should call tivo. Tivo said no, definatly the unit, we suggest a "kick start." I call toshiba and was told they have never heard of a kickstart! Furthermore they suggested tivo was lying to me to get me off the phone. Well of course they have, so why pretend like they haven't? Because they know its not a software glitch, that all sdh400 are failing. If they told me to kickstart, they would be liable for the results... aka the GSOD. I ran maxtor's diagnostic got a D7ABAB7B code... I am going to follow up with maxtor. Whether it is the drive or the way the sdh400 accesses it, someone is it at fault. Products should not have 2yr life spans.
     
  8. Jul 3, 2006 #68 of 163
    ashu

    ashu User title defunct

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    Nov 8, 2002
    MD
    At the end of your long-winded accusatory post, you mentioned a Maxtor diagnostic error. Ergo - hard drive failure.

    And if products had lifespans longer than two years, then the warranties would be longer too. I can't imagine a manufacturer NOT providing a longer warranty as a selling point. I personally prefer Seagate drives because they ALL (no OEM only/Retail only, ID or any of that irritating maxtor/WD rigmarole) have a LONG warranty, the longest in the business. 5 years!

    How's the plum smuggling business these days? Better than the logic thing, eh?
    ;)
     
  9. Jul 9, 2006 #69 of 163
    plumsmuggler

    plumsmuggler New Member

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    Jun 27, 2006
    Its funny you mention seagate since they just bought maxtor... but anyhow... my comments were not to suggest the legal culpability of either company. My point was toshiba is selling boxes that destroy the hard drives in under two years. Whether by defect of the hard drive or the way the box accesses them, I don't know. What I do know is I have a sylvania dvd/vhs player that is about 7 years old. I don't know if it even carried a one year warranty. I also have a tivo stand alone that is about five years old, which has had no problems. My assumption is it is toshiba making crappy product. Its not a brand I previously made such assumptions about. I will however make it a point to make avoid their products in the future. I would recommend others in this forum do likewise. The fact their technical support claims there is no such thing as a kick start kinda says it all. They are lying to their customers. Also if you havent noticed, I don't know how to speak in anything but longwinded tirades.


    Also, if anyone else is a dumbass like myself who did not back up their tivo, let me know.... I ll give them ftp access to the backup SDH400 image funtoupgrade sent me.
     
  10. Jul 10, 2006 #70 of 163
    xmo

    xmo New Member

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    Jul 10, 2006
    Call toshiba this morning for the problem with my SD-H400 and was told the same thing: pay $140 flat fee (plus shipping) to fix it. I said come on, is this a joke? I can get a brand new one for $170. As far as I see, this is a systemic problem and is caused by a design flaw. I told them I was an engineer and wanted to know if this was a hardware or software problem so I could decide what to do next. Still they refuse to disclose any more information.

    I am pisssed off.

    If this is a design and systemic problem, Toshiba should disclose what the problem is, like they did with their laptop computers, and should offer to fix it free of charge. Instead, they want to make some money out of it.

    I think we should collect data and talk to an attorney, and this may be qualified as a class action lawsuit.
     
  11. Jul 11, 2006 #71 of 163
    sig435

    sig435 New Member

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    Jul 11, 2006
    Campbell,CA
    Well looks as though i join you guys with my SD-h400 not working anymore just gets stuck on the powering up menu... seems strange how everyones is now failing....
     
  12. Jul 12, 2006 #72 of 163
    JasonColeman

    JasonColeman New Member

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    Jul 12, 2006
    Add ours to the list as well. We get the "almost there..." screen for over an hour with no progress at all. I tried powering down, unplugging, etc to no avail. Also, our unit was running pretty warm and there was a distinct buzzing sound coming from the back, so maybe it's better that it died instead of burning down our house (and all of my other nice gear!)...:rolleyes:

    I called Toshiba and got the repair statement, too...no thanks!

    J.
     
  13. Jul 12, 2006 #73 of 163
    TiVo_is_NeTo

    TiVo_is_NeTo New Member

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    Sep 20, 2004
    Add me to the list. For some reason this really gets up my crawl. It was working fine last night and this morning my wife says, "Hey, why won't the TV work?" and it is the Welcome problem eeryone else is having. Called Toshiba and the guy said that it sounded like the HD was locked and to unplug for 30min and pray that it unlocks. It makes a really nasty noise though ao I doubt it will work. What ticks me off is that so many people (some with other models) are having this issue. Some are saying that it happened after a TiVo update? I think we should keep at Toshiba for this one since it is obviously a known issue that overwhelmed them. I loved this unit until today! they need us to help their rep - go the BBB and search Toshiba - OUCH!
     
  14. Jul 12, 2006 #74 of 163
    JamieP

    JamieP Member

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    Aug 2, 2004
    I'd suggest that those of you who have given up on their sd-h400's list them on ebay as "as-is" sales. In many cases, a new harddisk and a fresh software image will bring them back to life. Since they are hackable, have lifetime tivo-basic service, and a dvd player, repairable sd-h400's have a higher value than most S2SA tivos. Naturually, the ebay buyer will have to take the risk that it is repairable, but ebay buyers often seem to be foolhardy that way. You might be able to get $50 out of it anyway.
     
  15. Jul 12, 2006 #75 of 163
    xmo

    xmo New Member

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    Jul 10, 2006
    Toshiba was notorious a few years ago for make notebook computers that got data storage reliability problems and overheating issues. It ended up being suited and paid a large amount of money to settle.

    Some people replaced the harddrive with ones from Weakness but couldn't get the machine to work. So I rather not to spend the money and time to try that if it were caused by the HD.

    Toshiba can simply be honest and forward coming by providing technical information on fixing the problems, rather than charging people money for such stupid mistakes they made.

    We should joint force and get Toshiba to do something. Let's all send emails and faxes, make phone calls and talk to the media until they do something.
     
  16. Jul 13, 2006 #76 of 163
    MadAtMaxtor

    MadAtMaxtor New Member

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    Jul 13, 2006
    I'll add my SD-H400 to the list as well. It died last week at the "Welcome. Powering up" message. I purchased a new Seagate 160GB HDD, but unfortunately the Maxtor isn't spinning up long enough to get the image off of it. Shame on Toshiba for using the notoriously poor Maxtor drives. I work for an educational institution and IBM is currently replacing ALL of our Maxtor drives due to their extremely high failure rate. I'm going to keep trying to get an SD-H400 image... if anyone has one I would greatly appreciate it!!
     
  17. Jul 13, 2006 #77 of 163
    fonz88

    fonz88 New Member

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    Jun 20, 2006
    I have been a proud owner of my SD-H400 for almost 2 years. I recently started noticing some problems with it. I was wondering if anyone has had these problems and if they are fixable. I have a warrenty with Bestbuy and will be taking it in to see if they can fix it. The problems that I am having are as follows.

    1. When playing a DVD the video starts jumping up and down, almost like its trying to track the video (like a VCR). I tried several DVD's and have noticed it always happens with new DVD's and DVD-R only sometimes. It always happens when the movie starts and just recently started during the movie.

    2. The audio when I'm watching something on my now playing list goes up and down when playing, but not when I'm watching live TV.

    3. I hit the Tivo button or the back button and it takes several seconds (maybe 4-5) to even get the bing and then takes awhile to change.

    4. When I first power up Tivo in the morning it reboots. This has been happening alot lately and I first thought it was because I was transferring to my PC, but it even happens even when I don't transfer.

    5. I was watching live TV and something was going to record. It gave me the message if it was ok to change the channel and I said yes. The channel never changed, but it was still recording what it needed to record. I got to watch the program for 30min and then it changed to the channel it was recording. This is not a bad thing , but I did not see that this was added on any update.

    6. I was not able to put the system on standby mode. It would take several trys before it actually went to standby mode.

    7. Theres other problems that I've been noticing, but can't remember them right now. Thanks in advance for any responses.
     
  18. Jul 16, 2006 #78 of 163
    Gorsline

    Gorsline New Member

    2
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    May 13, 2004
    My SD-H400 gets included too. It just stopped while I was watching TV, restarted and was stuck on the Welcome Powering Up. After several reboots nothing. Then it started clicking and making other loud noises. Just like everyone else mine is about 2 years old right now. Looking at getting a replacement but will call Toshiba tomorrow just to confirm the death.
     
  19. Jul 16, 2006 #79 of 163
    plumsmuggler

    plumsmuggler New Member

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    Jun 27, 2006
    I can say a new hdd did the trick for me ... was able to get one for $11 after rebates from OD two weeks ago.
     
  20. Jul 16, 2006 #80 of 163
    cgilly

    cgilly New Member

    16
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    Mar 10, 2005
    Mine died on Friday...now I need advice on what to do.

    Please show pity on me - I'm pg with twins, have a 4 yr old, and my DH is not interested in helping. I'm relatively good with computers, but don't have the time to do this myself. I need to know what the best deal is. I have a guy at work that will do this for me for cheap labor, I just need to know where to buy the replacement drive. He's a computer pro, and should be able to figure out how to get the needed sofware set up on the drive. Can I buy any hard drive (same/larger, I know) to have him put in? I know there are often good deals after rebate...I just need to know what will work. I've read the threads, but it doesn't say specifically what will work and what will not.

    Or should I just buy a new unit? I pay the $6.95 monthly fee, need to have the dvd player, use Tivo To Go, and am happy with unit in general.

    Any advice is greatly appreciated.

    Thanks.
     

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