Toshiba sd-400

Discussion in 'DVD TiVo Units (Archive)' started by raider68, Apr 26, 2006.

  1. May 15, 2006 #21 of 163
    comber

    comber New Member

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    May 2, 2006

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    Thank you so much for posting that! I came back from ireland to find the DVD not working and I have to pull the plug out and do a power start every time I use the TiVo or just leave it on all the time. Called Toshiba, they put me through to the department they have set up especially to deal with the SD-H400, which tells you something, and I also am getting a TX-60, double the hard drive plus a DVD recorder. It's a refurbished model but it is under warranty and the TiVo lifetime subscription transfers. What a deal. And I was this close to binning it and buying a new one! Thanks again.
     
  2. May 15, 2006 #22 of 163
    gastrof

    gastrof Hubcaps r in fashion

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    Potato and pen.
    The recordings are in DVD format...

    If someone you know is computer saavy, they might be able to rescue the files.
     
  3. May 17, 2006 #23 of 163
    PatC

    PatC New Member

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    Nov 10, 2005
    Just got my refurbished TX60 on Monday, about a nine-day turnaround. Unit looks like new, a small stain on the remote, but who cares. Nice unit, just burned my first DVD this morning in about 15 minutes. Pretty quick. I hated going into the jungle of wires behind the entertainment center, but I did manage to reduce them to a more manageable number.

    FYI, the TX60 won't record TiVo's transferred from another unit with MRV, it says the recording is incompatable. Why, I don't know. Maybe to do with copy protections, DRM, etc. Only burns DVD's from shows recorded on the TX60 in the Now Showing Playlist and some of those may be flagged too.

    One setup note, if you have a cable box you need to use the RCA composite connections into the TX60. I used the coax at first and got no signal in setup. We don't need no stinkin manual! Setup took about four hours after the initial download, pretty long compared to my S2 at an hour. The service update to the 7.2.2b? software installed on my first forced call. This unit does run a lot cooler at 35-39C, than my SD-H400 at 49-50C, even though the fan doesn't seem to put out more airflow.

    Good luck with the new *refurb* unit. I still wonder what caused the "Magic May Day" for the SD-H400's.

    Pat
     
  4. May 24, 2006 #24 of 163
    jon96cobra

    jon96cobra Member

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    May 24, 2006
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    I have the same problem. I have installed a new drive and followed the instructions on Weaknees site but still not working. I'm not sure if its the size of the drive or something wrong with the board in the tivo.

    I installed a Maxtor 300gb drive.

    I still have the factory drive but out of warranty.
     
  5. May 26, 2006 #25 of 163
    PatC

    PatC New Member

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    Jon, It's probably the HD that died, like many other SD-H400's around the two-year old mark. If the HD is toast, a backup to a new HD won't work. You needed to backup the old drive Before it died. Call Toshiba CS, they have been replacing them with refurbished RS-TX20 or TX60 models, even if your out of warranty. I got the TX60 and love it. I'm waiting for my 90-day refurb warranty to expire, then pull the drive and make a backup to a larger Seagate 250GB w/16MB cache.

    HTH, Pat
     
  6. May 26, 2006 #26 of 163
    stacigr

    stacigr New Member

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    May 26, 2006
    I think my Toshiba SD H400 died on me today also. Lately, it had been freezing up once in a while and I would have to unplug and power up again, but today the screen stays at Welcome... Powering Up. The screen has not changed for hours, so I assume it died. I am so glad that I found this thread and see that this is a common and known issue. By the way, I received it as a gift about 3 years ago.
     
  7. May 26, 2006 #27 of 163
    tom1002

    tom1002 New Member

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    May 24, 2006
    to my dismass...

    toshiba changed their policy last friday
    from exchange to repair only.....

    my sd-h400 died (stuck at the grey screen) also
    loved it......

    called and B$%^$ and B&$%@& and to no avail....
    no tx20 or 60 for me....

    they told me send it in with 140 bucks and we'll
    see what we can do.....

    said no thanks.....

    fyi
    i had the 7.2.2 update for about 2 weeks before
    the grey death....
    was using a netgear wireless G adapt.
    h400 never opend or upgraded
    prob ran at 58-59 degrees (me thinks) i chked it like 1 yr before (not recently)
    bought a best buy about 2yrs ago

    hope this info helps our case against Toshiba
     
  8. May 26, 2006 #28 of 163
    ashu

    ashu User title defunct

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    MD
    (I'm not saying you did, but ...) I bet a lot of people tried to abuse their policy over the last few days!

    See entitlement

    Harsh as this sounds, it outlasted its warranty. When you bought it, did Toshiba promise it would continue to work flawlessly after two years of ownership?

    If mine (also around 2 years old) died today, I'd be p***ed off too ... but wouldn't feel entitled to a replacement (or a free upgrade).
     
  9. May 26, 2006 #29 of 163
    ArcticZ

    ArcticZ New Member

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    wow then i got in under the wire! I called last week about my sdh400 that died this past february. I thought it was toast, even ordered a new hd from weaknees. But after reading this thread i called and they told me to send it in. I called weaknees and told this they told me to send the hd back. I didn't even open the box that the hd came it, just turned around and sent it back. I sent in the sdh400 and they got it last friday. There sending me out a TX60 model that was shipped out wednesday. So i'm glad i did that! and getting a dvd burner now. hehe But they sent out my unit to the wrong place. I'm in michigan they sent it to oregon. I think i got that taken care of today, just have to wait a little bit longer now till i get it. :))

    I bought two sdh400 units from qvc two years ago, just hope my brothers unit dosen't die now since i told him if it dose he can get a better one free like me. grrr i wonder why they just stoped!!
     
  10. May 27, 2006 #30 of 163
    greggt007

    greggt007 New Member

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    Dec 8, 2005
    i gave my sister an sdh400 about 2 yrs ago. it died on her about almost a yr ago. she finally drove it up to me 3 weeks ago and i go to look up how to replace the hd and find this out just too late! just called the number from above and yup they want $125 to repair it. so is there no way to repair this POS other than buying a drive from weaknees? or does the unit need to be sent to weaknees?
    i have another sdh400 still working (hopefully wont die before the week is over!). can i get the image from that working sdh400 and use it to make a copy to another hd?

    also, i have a ton of 40gb drives. so is it possible to put a single 40gb drive in the toshiba (ie. take the image of the working 80gb drive minus the shows recorded, to transfer to the new 40gb drive via weaknees instructions)? she doesnt need the space...
     
  11. May 27, 2006 #31 of 163
    funtoupgrade

    funtoupgrade New Member

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    Yes

    No, drive needs to be same size or bigger. You can buy any suitable hard drive and image it yourself using free downloadable software in stickies at top of upgrade forum.
     
  12. May 30, 2006 #32 of 163
    dageeza

    dageeza New Member

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    May 30, 2006
    hi .
    Toshiba replaced my defective sdh400 to a sx -60. nice. one problem I cannot get the remote to work with my TV or audio receiver . The old remote worked great to control my polaroid TV and sony reiever. this thing is driving me crazy. i much prefere the old remote . anybody have any ideas to where i get get a remote that comes with the SDH400 or any solutions to programming the remote, the remote flashes as though it programmed but nothing happens?? any ideas are much appreciated.
     
  13. May 30, 2006 #33 of 163
    dageeza

    dageeza New Member

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    May 30, 2006
    hi .
    Toshiba replaced my defective sdh400 to a sx -60. nice. one problem I cannot get the remote to work with my TV or audio receiver . The old remote worked great to control my polaroid TV and sony reiever. this thing is driving me crazy. i much prefere the old remote . anybody have any ideas to where i get get a remote that comes with the SDH400 or any solutions to programming the remote, the remote flashes as though it programmed but nothing happens?? any ideas are much appreciated.
     
  14. May 30, 2006 #34 of 163
    ashu

    ashu User title defunct

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    MD
    Those are both pretty popular brands (Polaroid and Sony) ... I'm surprised you can't get it to work. I'd suspect a faulty remote or improper programming. Give it one more shot ;)

    Also, the SD remote has it's benefits, but the comparison is a near-religious battle! I personally prefer the peanut, as well as the integrated/smoother DVD playback features of the RSX or the Humax DRT series with the Peanut remote! AFAIK, the codes are incompatible, so you have to learn to live with the Peanut, or pick a Universal remote you like!
     
  15. May 30, 2006 #35 of 163
    jon96cobra

    jon96cobra Member

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    May 24, 2006
    Northern VA

    The 300gb drive I have tried is a new drive. I was wondering if maybe the software is bad or something else might be wrong with the Tivo.

    I also picked up a 250gb drive new and it doesn't work either. What software should I be putting on it.

    I'm starting to think thats the problem.
     
  16. May 31, 2006 #36 of 163
    gadgetfan

    gadgetfan New Member

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    It seems my SD-H400's HD died over this past week as well. I came back from nine days out of town on Monday to find my unit in a constant loop of "Welcome, powering up" for 15 seconds, followed by a reboot. Good thing I wasn't counting on it to record a bunch of season finales last week. Oh, wait.... :rolleyes:

    After reading this thread I called Toshiba and the very nice woman in their Tivo department explained that while there was a brief time that they were offering newer units in exchange for defective SD-H400s, that was only when there was a shortage of SD-H400 parts and there was therefore no repair option. At least, that's the company line, and I don't work there, so I can't really argue with her. She offered what has been offered to others recently, a $140 flat fee to fix it. As has been noted above, it's well out of warranty and therefore Toshiba has no further obligation to me and I can't really argue with that.

    I've been using Tivo Basic for the past 2.5 years and it suits me fine, so the only compelling reason to fix the Toshiba would be so that I don't have to pay Tivo's monthly fee. However, my gut feeling is that if I'm going to put money into a DVR, it may as well be a newer one (likely a dual-tuner Tivo).

    For the time being, however, I think I'm going to give Adelphia's Moxi DVR a shot. From what I've seen in an online demo, the interface doesn't impress me, but the monthly fee is less than Tivo and the hardware is Adelphia's problem if any issues crop up, so it's worth a shot, at least until I decide just how much I miss the Tivo interface and/or hate the Moxi interface.
     
  17. May 31, 2006 #37 of 163
    stacigr

    stacigr New Member

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    May 26, 2006
    They gave me the same story yesterday on my unit that died Friday. Interesting that most of these problems have arisen in the last month. It sounds like a product defect to me. There is no way I am paying to fix it after they so quickly handed out new ones. I wonder if we have any recourse considering that they replaced units that were outside of the normal warranty without a blink of the eye and with so many breaking down right now. I think that even 3 years years is an extremely short life span for electronics especially since my 15 years old TV's and VCR's still work perfectly. I believe the manufacturer still has to uphold a lifetime implied warranty for defects.
     
  18. May 31, 2006 #38 of 163
    jon96cobra

    jon96cobra Member

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    May 24, 2006
    Northern VA
    My guess is they will try to blame it on the hard drive manufacturer Maxtor in this case for the issues.

    Has anyone tried seeing if maxtor warranty is still valid on the drive in there tivo. You might be able to get a replacement drive from them.
     
  19. May 31, 2006 #39 of 163
    gadgetfan

    gadgetfan New Member

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    Oct 23, 2003
    Carlsbad, CA
    Hadn't thought of that. Maxtor has an online warranty status checker, and unfortunately it indicates that my drive went out of warranty in June 2004.
     
  20. May 31, 2006 #40 of 163
    funtoupgrade

    funtoupgrade New Member

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    Maxtors generally have the worst warranty in the business (one year) for models you and I can buy in our local computer stores. Please remember that the TiVo writing to the drive 24/7 while plugged in which most computer drives are not. You cannot compare the reliability of a TiVo to a VCR or most any other device that is only on occasionally. Best remedy is to get a better hard drive with longer warranty. Unfortunately, Weeknees who supplies pre-configured hard drives for TiVo lovers uses only Maxtors which I am sure are pretty cheap in bulk. TiVo Inc. has used Maxtors in most of its units also as they are always looking for cheapest parts. The new DT models have Western Digital drives in them. I wonder if this has anything to do with the new pricing policy? The units are warrantied until paid off on the new bundle plan, and I am sure they don't want to be replacing a bunch of hard drives in a year.
     

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