Toshiba sd-400

Discussion in 'DVD TiVo Units (Archive)' started by raider68, Apr 26, 2006.

  1. Apr 26, 2006 #1 of 163
    raider68

    raider68 New Member

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    Apr 26, 2006
    My toshiba Sd-400 shows the message.....POWERING UP and will not leave that screen....I asume that the hard drive is toast.........Can I just go buy a new harddrive and put in? Or do i need to get software to load on it? Also will my lifetime subscription still be active.....? Please help
     
  2. Apr 26, 2006 #2 of 163
    megatron

    megatron New Member

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    Aug 15, 2004
    Cincinnati, OH
    i dunno why, but the same thing happened to me today...sorta. I went to turn on my tv and my tivo wouldnt work. Neither the remote or the buttons on the face would work. So i pulled the plug, gave it a few seconds and reconnected. It rebooted and took much longer than usual to come back to the main menu. Also it intermittently would stop working. I heard the death clicking from the HD so pulled the plug again...I guess i'll try it in a few hours... I wonder if they did some software upgrade or somethgn that isnt compatible if u upgraded the HD in the unit.
     
  3. Apr 27, 2006 #3 of 163
    raider68

    raider68 New Member

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    Apr 26, 2006
    i am having the same problem as you............i guess that i need a new hard drive.....
     
  4. Apr 27, 2006 #4 of 163
    weaknees

    weaknees Active Member

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    Los Angeles
    You cannot install a blank drive; you'd need to have the proper operating system loaded on the drive. If you replace the drive with a new one, you will not lose your lifetime TiVo DVR service.
     
  5. May 5, 2006 #5 of 163
    threerabbits

    threerabbits New Member

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    May 5, 2006
    :( My Toshiba SD-H400 is stucked at Powering Up screen... I guess this means I have lost all my recordings??? :(
     
  6. May 5, 2006 #6 of 163
    raider68

    raider68 New Member

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    Apr 26, 2006
    Well, i put a hard drive in from weakness and still the same problem.....My unit will not go past the powering up screen. The Guys at weakness were awsome.....no problem they gave me a Return # and i shipped it back for credit. So then i called toshiba customer service to find a service center. the rep told me that toshiba does not service this unit anymore. WHAT! The rep told me to calm down that he had good news. For the SD-H400 , toshiba offers a exchange program. He gave me a RA# and I had to ship the broken unit to them........They will send me back a new TX-60 DVD Burner/Tivo unit...............That is a deal!
    So dont try to fix them , hell call toshiba and get a new one with a DvD burner.....
    :up:
     
  7. May 5, 2006 #7 of 163
    Steve_Martin

    Steve_Martin Grandminion

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    Orange...
    Yeah, but could you transfer your lifetime subscription to the new unit?
     
  8. May 5, 2006 #8 of 163
    emeril2k1

    emeril2k1 New Member

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    Sep 9, 2004
    San Antonio, TX
    Was your original unit still under warranty?

    My SD-H400 has had a bad DVD player for almost a year now...

    Did it cost you anything for the exchange?
     
  9. May 5, 2006 #9 of 163
    PatC

    PatC New Member

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    Nov 10, 2005
    Hey I think something is up with the Toshiba SD-H400's! Mine died today too. Two years old. But, like raider68 said, in desperation I called Toshiba and to my surprise they gave me a case number to ship the old unit to them and they will ship me either a RS-TX20 120GB or RS-TX60 160GB as a replacement, depending what they had in stock. Of course I requested the RS-TX60 160GB for a replacement. Shipped my old one back this afternoon, should arrive at the TN depot on Tuesday.

    Can't wait for the new (refurb probably) RS-TX60 with DVD burner and firewire port! I would start calling Toshiba at 1-800-631-3811. It took me longer to complete the phone satisfaction survey, than to get the 5 minute return done. FYI, Shipping weight in original box was 16lbs, with manuals, power cord and remote. They told me to keep the other cables, etc. UPS cost about $24 with insurance.

    Seriously though, it sound like Toshiba KNOWS about a major problem with this model, like the old IBM DeathStars :(

    Hope that helps, Pat C
     
  10. May 6, 2006 #10 of 163
    profet

    profet Member

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    Aug 27, 2004
    but do you lose your lifetime sub?
     
  11. May 6, 2006 #11 of 163
    PatC

    PatC New Member

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    Nov 10, 2005
    I don't think you would, since it was a factory exchange. But, I would call TiVo to check.
     
  12. May 6, 2006 #12 of 163
    gastrof

    gastrof Hubcaps r in fashion

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    Potato and pen.
    From what I've heard, if TiVo replaces the machine, they'll transfer the LIFETIME service to the new one. I'm going to go out on a limb here and say the same would apply with a similar exchange done by Toshiba. TiVo would likely honor that too.
     
  13. May 6, 2006 #13 of 163
    raider68

    raider68 New Member

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    Apr 26, 2006
    I called tivo before i did this and they said YES.....If the unit cannot be reapaired and Toshiba is swapping it out.......they will move the life time package at no cost...

    LEN
     
  14. May 6, 2006 #14 of 163
    Steve_Martin

    Steve_Martin Grandminion

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    Jul 18, 2004
    Orange...
    Cool, makes me want to have our SD-400 fail mysteriously. :)
     
  15. May 9, 2006 #15 of 163
    PatC

    PatC New Member

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    Nov 10, 2005
    Hey raider68, How long did it take to get the replacement unit? Mine shipped late Friday from Atlantic City and arrived in TN this morning. I keep trying to hit the skip back on my TV remote and hate it when it does nothing :) Also, did they send you a RS-TX20 or 60 as a replacement and how do you like it?

    Thanks, PatC
     
  16. May 9, 2006 #16 of 163
    phbigred

    phbigred New Member

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    Sep 11, 2004
    :confused: My SD-H400 is outside the extended warranty and not malfunctioning. If I encounter a problem would it be able to be exchanged as well even if it is no longer covered? My drive has started getting noisy and have experienced intermittent problems but have been able to restart and recover it each time.
     
  17. May 10, 2006 #17 of 163
    scottykempf

    scottykempf New Member

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    Dec 1, 2004
    Yes, everyone please post how old their SD-H400's are if they have a problem with them. Mine is about a year and a half old and I found this thread because mine has been restarting more than usual and this morning was stuck on one channel. I like my Toshiba but would not think twice about sending it in for a DVD Burner unit if it is covered. Thanks.
     
  18. May 10, 2006 #18 of 163
    PatC

    PatC New Member

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    Nov 10, 2005
    Scotty, Mine was just about two-years and two months old, when it died on May 5, 2006. I would make a backup and/or restore the current drive to a larger HD ASAP. There is no Instant Cake for the SD-H400, so without a backup or original drive to restore from you would have to get a new drive from PTV or weaKnees.

    I don't know if this is a blanket policy by Toshiba on this model or not, that's why you need a backup just in case. Unfortunately, I see the replacement RS-TX20 and TX60's are now discontinued, although they still appear on the Toshiba web site. I hope they last longer than two-years. :(

    HTH, PatC
     
  19. May 10, 2006 #19 of 163
    phbigred

    phbigred New Member

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    Sep 11, 2004
    Pat was yours covered under warranty by an extended warranty by chance?
     
  20. May 10, 2006 #20 of 163
    PatC

    PatC New Member

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    Nov 10, 2005
    Nope, just the standard warranty. That's what makes me think that Toshiba KNOWS there is a problem with these units. CS put me right through to a SD-H400 TiVo "specialist". She asked a couple questions about why I thought the HD died, did I unplug, reboot, etc. Yes only to get a fuzzy gray constant Powering Up... screen. She then said she would send me an exchange unit. :) My unit constantly ran at about 49C, which is hot compared to my S2 at 35-39C. I think that's a major problem with these particular units.
    HTH, Pat
     

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