Advertisements A few days ago, I received a message on my Tivo, for a channel lineup change. Typically, this is a channel or two being added or deleted. However, this time it was about 70 channels. I thought this was odd, as I didn't receive anything from my cable provider, concerning this. I went into the channel configuration, and tried to add some of the deleted channels back. I could then tune to these channels, but the guide said "To be announced" for every time, on every channel that had been deleted. I tried hard power cycling the Tivo, reconnecting to the service, and doing the guided setup again. None of these fixed the issue. I also noticed that the guide info on tvguide.com was missing the same channels as the Tivo, while other sources, such as Zap2It were correct. I first tried to contact Tivo support using the online chat. They were unable to even begin to assist me, and immediately suggested I call the support phone number. Why have support chat if you can't use it for support? I spent about 30 minutes on the phone with a Tivo customer service person. Eventually, she said that it was a lineup problem and it would take 7-10 days to fix. My Tivo is basically unusable now, as it won't record any of the shows I have set up to record on any of these channels. I know I can go set up manual recordings for everything I'm going to miss, but that is a huge hassle. It took Tivo one day to break this, and now my Tivo is going to be worthless for up to ten days. That is terrible customer service! Has anyone else gotten this issue resolved in a reasonable amount of time?