Tivo's Website

I don't think the website has ever been user-friendly, but it does seem to have gotten markedly worse over time.

 

the "your cart" obstruction has just started occurring (again) recently, clicking the tivo icon in the upper left hand corner removes it temporarily, but it keeps coming back, while other pages the formatting is off, maybe they're doing maintenance.

tivo is also taking a long time to scrub the instances of "season pass" from the site, before long newbies will be really confused.

eta: i was asked to fill out a survey when leaving the site, lol.

 

This is still happening, especially on the "My Account" section. It much of the info displayed on those pages.

I went to support chat. They had me clear caches and cookies, and try a different browser. I did that to no avail, and they told me to call support. Obviously I'm not gonna wait on hold to jump through hoops for a problem that is so obviously on their end.

The support specialist got a little snippy with me after I got a little snippy about calling. For all help desk personnel: when a customer reports a website error in multiple browsers, the only proper response is: "we will look into that ASAP".

Anyway, no one is looking into the problem as far as I can tell. I don't really care since the website is noncritical at the moment.

 

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Same problem here.

 

Same problem

 

Major issues with the TiVo website last evening, to set a program to record. First, the above password window appeared (even though I already was signed in)--just ignored it. Second, the program grid would not appear. Third, when I searched for programs manually (given the above issue) and when I clicked on a show to record, the computer screen updated to programming code. Although interestingly, programs that I selected to record were set to record, and I received email confirmations.

Broken . . . .

 

today it appears to be back to normal.

 

Since March, TimeWarnerCable in Los Angeles has been having fast tracert to some sites and slow to others (including www.timewarnercable.com). I am not the only one who has seen it. Initially it was pretty bad, but now pretty much everything I try works, even if the tracert is slow.

 

I can hardly access their site at all today, either through comcast or at&t. 90% of the time the pages time out.

 

I hadn't been able to reach tivo.com at ALL, beginning Friday (5/8), through now (5/9 am).

Just cleared my Chrome "browser data" and I WAS able to connect. Hmmm...

 

Code:

[font=courier]Tracing route to sjwww.tivo.com [208.73.180.110]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  172.25.32.1
  2    <1 ms    <1 ms    <1 ms  172.23.254.2
  3     1 ms    <1 ms    <1 ms  199.255.244.65
  4    <1 ms    <1 ms    <1 ms  64.9.38.13
  5     2 ms     2 ms     2 ms  454ac715.cst.lightpath.net [69.74.199.21]
  6     2 ms     2 ms     2 ms  hunt183-93.optonline.net [167.206.183.93]
  7     6 ms     6 ms     3 ms  hunt183-5.optonline.net [167.206.183.5]
  8     6 ms     4 ms     4 ms  451be0a5.cst.lightpath.net [65.19.113.165]
  9     *        *        4 ms  5-1-1.ear1.newyork1.level3.net [4.35.80.5]
 10     *        *        *     Request timed out.
 11     6 ms     6 ms     7 ms  att-level3-60g.nyc.level3.net [4.68.63.142]
 12    76 ms    78 ms    79 ms  cr1.n54ny.ip.att.net [12.122.131.102]
 13    77 ms    78 ms    77 ms  cr2.cgcil.ip.att.net [12.122.1.2]
 14    77 ms    79 ms    78 ms  cr1.cgcil.ip.att.net [12.122.2.53]
 15    76 ms    78 ms    79 ms  cr1.sffca.ip.att.net [12.122.4.121]
 16    81 ms    79 ms    78 ms  cr81.sj2ca.ip.att.net [12.122.1.118]
 17    80 ms   119 ms   112 ms  12.122.114.21
 18    77 ms    76 ms    76 ms  12.252.162.6
 19     *        *        *     Request timed out.
 20    77 ms    77 ms    77 ms  sjwww.tivo.com [208.73.180.110][/font]

 

TiVo.com is undergoing maintenance starting later today until tomorrow so hopefully things improve after the update.