Tivo's Website

Discussion in 'TiVo Coffee House - TiVo Discussion' started by miller890, May 6, 2015.

  1. May 6, 2015 #1 of 13
    miller890

    miller890 Member

    352
    0
    Feb 15, 2002

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    Maybe it's just me, but I sign-in to view my account. Then I go to find a show and the page loads but it wants me to sign-in again. Today "Your cart" comes up then you sign in there and it says bad password. I have used both IE and Firefox with the same results. The Your cart pop-on window will not go away. Come on Tivo!@

    Bring back the mobile site where you could search shows and daily picks. Oh right I should use the app for that. :rolleyes:

    I don't think it's my connection or network.
    Speedtest.net, 124Mbps/12Mbps
    6 15 ms 18 ms 18 ms be-7015-cr01.newyork.ny.ibone.comca
    7 15 ms 16 ms 17 ms c-eth-0-2-0-pe04.111eighthave.ny.ib
    8 16 ms 19 ms 17 ms 192.205.37.33
    9 89 ms 90 ms 90 ms cr1.n54ny.ip.att.net [12.122.131.86
    10 92 ms 90 ms 90 ms cr2.cgcil.ip.att.net [12.122.1.2]
    11 103 ms 94 ms 90 ms cr1.cgcil.ip.att.net [12.122.2.53]
    12 92 ms 90 ms 90 ms cr1.sffca.ip.att.net [12.122.4.121]
    13 94 ms 93 ms 91 ms cr81.sj2ca.ip.att.net [12.122.1.118
    14 88 ms 89 ms 90 ms 12.122.114.21
    15 89 ms 90 ms 90 ms 12.252.162.6
    16 * * * Request timed out.
    17 92 ms 91 ms 90 ms sjwww.tivo.com [208.73.180.110]
    Ping statistics for 208.73.180.110:
    Packets: Sent = 78, Received = 78, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 89ms, Maximum = 124ms, Average = 92ms
     
  2. May 6, 2015 #2 of 13
    sushikitten

    sushikitten LivingLippy.com

    33,364
    1,520
    Jan 27, 2005
    Chicago-ish...
    I don't think the website has ever been user-friendly, but it does seem to have gotten markedly worse over time.
     
  3. May 6, 2015 #3 of 13
    NorthAlabama

    NorthAlabama tabasco rules

    12,403
    3,657
    Apr 19, 2012
    sweet home, al
    the "your cart" obstruction has just started occurring (again) recently, clicking the tivo icon in the upper left hand corner removes it temporarily, but it keeps coming back, while other pages the formatting is off, maybe they're doing maintenance.

    tivo is also taking a long time to scrub the instances of "season pass" from the site, before long newbies will be really confused.

    eta: i was asked to fill out a survey when leaving the site, lol.
     
  4. May 6, 2015 #4 of 13
    kennylucius

    kennylucius Reformed grump

    3
    0
    May 20, 2009
    This is still happening, especially on the "My Account" section. It much of the info displayed on those pages.

    I went to support chat. They had me clear caches and cookies, and try a different browser. I did that to no avail, and they told me to call support. Obviously I'm not gonna wait on hold to jump through hoops for a problem that is so obviously on their end.

    The support specialist got a little snippy with me after I got a little snippy about calling. For all help desk personnel: when a customer reports a website error in multiple browsers, the only proper response is: "we will look into that ASAP".

    Anyway, no one is looking into the problem as far as I can tell. I don't really care since the website is noncritical at the moment.
     
  5. May 6, 2015 #5 of 13
    k21975

    k21975 New Member

    7
    0
    Nov 8, 2010

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    Same problem here. :(
     
  6. May 6, 2015 #6 of 13
    lessd

    lessd Well-Known Member

    7,963
    94
    Jan 23, 2005
    CT
    Same problem
     
  7. May 7, 2015 #7 of 13
    Mikeguy

    Mikeguy Well-Known Member

    27,636
    9,209
    Jul 28, 2005
    Major issues with the TiVo website last evening, to set a program to record. First, the above password window appeared (even though I already was signed in)--just ignored it. Second, the program grid would not appear. Third, when I searched for programs manually (given the above issue) and when I clicked on a show to record, the computer screen updated to programming code. Although interestingly, programs that I selected to record were set to record, and I received email confirmations.

    Broken . . . .
     
  8. May 7, 2015 #8 of 13
    NorthAlabama

    NorthAlabama tabasco rules

    12,403
    3,657
    Apr 19, 2012
    sweet home, al
    today it appears to be back to normal.
     
  9. May 8, 2015 #9 of 13
    jth tv

    jth tv Well-Known Member

    1,723
    151
    Nov 15, 2014
    Since March, TimeWarnerCable in Los Angeles has been having fast tracert to some sites and slow to others (including www.timewarnercable.com). I am not the only one who has seen it. Initially it was pretty bad, but now pretty much everything I try works, even if the tracert is slow.
     
  10. mnb

    mnb Member

    34
    0
    Sep 15, 2004
    I can hardly access their site at all today, either through comcast or at&t. 90% of the time the pages time out.
     
  11. krkaufman

    krkaufman TDL shepherd

    16,647
    3,150
    Nov 25, 2003
    I hadn't been able to reach tivo.com at ALL, beginning Friday (5/8), through now (5/9 am).

    Just cleared my Chrome "browser data" and I WAS able to connect. Hmmm...
     
  12. dswallow

    dswallow Save the ModeratŠ¾r TCF Club

    55,821
    5,853
    Dec 3, 2000
    Long...
    Code:
    [font=courier]Tracing route to sjwww.tivo.com [208.73.180.110]
    over a maximum of 30 hops:
    
      1    <1 ms    <1 ms    <1 ms  172.25.32.1
      2    <1 ms    <1 ms    <1 ms  172.23.254.2
      3     1 ms    <1 ms    <1 ms  199.255.244.65
      4    <1 ms    <1 ms    <1 ms  64.9.38.13
      5     2 ms     2 ms     2 ms  454ac715.cst.lightpath.net [69.74.199.21]
      6     2 ms     2 ms     2 ms  hunt183-93.optonline.net [167.206.183.93]
      7     6 ms     6 ms     3 ms  hunt183-5.optonline.net [167.206.183.5]
      8     6 ms     4 ms     4 ms  451be0a5.cst.lightpath.net [65.19.113.165]
      9     *        *        4 ms  5-1-1.ear1.newyork1.level3.net [4.35.80.5]
     10     *        *        *     Request timed out.
     11     6 ms     6 ms     7 ms  att-level3-60g.nyc.level3.net [4.68.63.142]
     12    76 ms    78 ms    79 ms  cr1.n54ny.ip.att.net [12.122.131.102]
     13    77 ms    78 ms    77 ms  cr2.cgcil.ip.att.net [12.122.1.2]
     14    77 ms    79 ms    78 ms  cr1.cgcil.ip.att.net [12.122.2.53]
     15    76 ms    78 ms    79 ms  cr1.sffca.ip.att.net [12.122.4.121]
     16    81 ms    79 ms    78 ms  cr81.sj2ca.ip.att.net [12.122.1.118]
     17    80 ms   119 ms   112 ms  12.122.114.21
     18    77 ms    76 ms    76 ms  12.252.162.6
     19     *        *        *     Request timed out.
     20    77 ms    77 ms    77 ms  sjwww.tivo.com [208.73.180.110][/font]
     
  13. rainwater

    rainwater Active Member

    7,066
    5
    Sep 21, 2004
    TiVo.com is undergoing maintenance starting later today until tomorrow so hopefully things improve after the update.
     

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