TiVo's Contract with GraceNote (TMS) ends May 14th

Discussion in 'TiVo Coffee House - TiVo Discussion' started by SomeRandomIdiot, Mar 29, 2016.

  1. Apr 1, 2016 #141 of 924
    Alan Gordon

    Alan Gordon Chancellor

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    Do they actually fix them? Sometimes...

    I live within the Albany, GA DMA and have two Roamios I use with OTA. I can pick up channels from MULTIPLE DMAs, though most come from three markets (Albany, GA, Tallahassee, FL, Columbus, GA). Last year, I decided I was going contact TiVo about all the sub-channels missing logos like the Albany, GA ABC affiliate which is on the sub-channel of the NBC affiliate. I contacted TiVo about the MeTV affiliate in Columbus, GA having the CBS logo (it's a sub-channel of the CBS affiliate), and I contacted them last year when the FOX affiliation in Tallahassee, FL switched to a sub-channel of the NBC affiliate. There were more as well...

    A lot of the logos they fixed, but there are still issues...

    For instance, the MeTV affiliate in Columbus, GA now has this logo:

    [​IMG]

    TiVo added a FOX logo to WTWC-DT2 in Tallahassee after I contacted them and told them that FOX switched affiliations. WTLH-DT which formerly had the affiliation still carried the FOX logo even though it's a MeTV affiliate now.


    There's still a lot of false information in the guide lineup for my area though. WTVY-DT4 in Dothan still doesn't have an NBC logo. WFXU in Tallahassee, FL has a logo for The CW and program guide data for it, but I don't think they are an affiliate of The CW anymore. My Roamio has guide data for WTLH #49 (yes, that's right, guide data for an ANALOG channel):

    [​IMG]


    I contacted TiVo in January about some channels missing sub-channels that launched late last year and early this year back in January. Two of the three missing sub-channels appeared a couple weeks after I reported it, and I'm still waiting on the third (which changed affiliations today!), and I reported a few missing logos (ION, QVC, and WTLH still having a FOX logo). Nothing's changed on them yet...
     
  2. Apr 1, 2016 #142 of 924
    jkovach

    jkovach TiVoing since 1999!

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    What is the guide data source for DirecTV Tivo units?
     
  3. Apr 1, 2016 #143 of 924
    Alan Gordon

    Alan Gordon Chancellor

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    This is one of the things that concerns me about Rovi.

    TV Guide has guide data for only about 1/3 of the channels I can receive OTA... though they strangely list 3 stations from the other side of the state that I cannot.

    Their cast & crew info seems to be inferior in many ways and superior in others. The O.C.D. in me would volunteer to "help" fix some of Gracenote's issues...
     
  4. Apr 1, 2016 #144 of 924
    lpwcomp

    lpwcomp Well-Known Member

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    John's...
    For TiVo, a showing is marked as "NEW" in the guide if the OAD is the same day as the showing.

    For scheduling purposes, it is considered new if the OAD is within 28 days of the day of the showing.
     
  5. Apr 1, 2016 #145 of 924
    JoeKustra

    JoeKustra in the other Alabama TCF Club

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    True. I wish TiVo would get some help from Gracenote and listen to them when they fix the episode to make it new in the U.S. so TiVo could handle it better. A good example is the U.K. You, Me & the Apocalypse. TiVo took a few weeks, then made it "new". When it started it was also an old orphan and there was no "new" ability. But I guess will never be settled. Or maybe it will be on 5/14.
     
  6. Apr 1, 2016 #146 of 924
    DevdogAZ

    DevdogAZ Give 'em Hell, Devils

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    Wow, TiVo must hate having customers like you. I'll bet 99% of people would be happy that they got channel logos on the major OTA and cable networks and just leave it at that. I have no idea why you'd go through the trouble to report incorrect or missing logos for random local subchannels. That seems like a major waste of your time and TiVo's time.
     
  7. Apr 1, 2016 #147 of 924
    JoeKustra

    JoeKustra in the other Alabama TCF Club

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    When Comet was added to my lineup, it had Comet in my guide. Two weeks later it changed to WSWBDT3. Same listings. I reported it to TiVo and they said I was nuts. It's worse: I shouldn't even receive that channel since it's not in my subscription. Same for HD NET Movies. I get it, wrong logo, but it belongs with HBO & other premium channels.

    I'm retired. Plenty of time to waste. ;)
     
  8. Apr 1, 2016 #148 of 924
    lpwcomp

    lpwcomp Well-Known Member

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    John's...
    It may have been Gracenote that "fixed" it.

    Starting with episode 4, the OAD for "You, Me & the Apocalypse" was the date of the first NBC showing. However, if you look at the episode list in zap2it, only last night's episode has such a date. Very odd. I will be interested to see what OAD last night's episode has in zap2it a week from now.

    IMDB is even odder. Only episode 1 has the U.S. date.

    I haven't checked tvguide to see what they have.
     
  9. Apr 1, 2016 #149 of 924
    tarheelblue32

    tarheelblue32 Well-Known Member

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    If nobody ever reports incorrect information, then it will never get corrected. If people want to spend their time filling out a form to point out errors in the channel network logos, then that's their business. If TiVo wants to simply ignore the error reports because they don't believe it to be worth their time to correct, then they can certainly do so.
     
  10. Apr 1, 2016 #150 of 924
    Alan Gordon

    Alan Gordon Chancellor

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    TiVo hates me! In fact, TiVo is considering selling itself in order to get away from me!! :eek::D

    If you would re-read my post, you would see that I was talking about the "major OTA" channels. I contacted TiVo about multiple OTA channels (ABC, FOX, The CW). I mentioned that WRBL-DT2 3-2, which had a CBS logo was NOT a CBS station... only WRBL-DT 3-1 was. TiVo added the Des Moines MeTV logo... I certainly didn't expect them to, as I had read repeatedly that TiVo just didn't offer logos for MeTV... I simply informed them that the CBS logo was incorrect.

    I did later inform them that they added the logo for the Des Moines affiliate of MeTV instead of the generic national logo, but they don't appear to be concerned about it...

    I do not subscribe to Cable... I couldn't if I wanted to (it's not available at my location) and I don't like incorrect things. I don't like seeing a MeTV channel with a FOX logo on it for months and months and months, with a history telling me that it won't get changed. One of the stations I contacted them about last year had a logo for The CW, when that station had lost it's affiliation with The CW in 2006. As I stated in the post you quoted, TiVo still has guide data for an analog channel in my lineup... these things won't get corrected unless someone actually makes an effort to get it corrected.

    Also... sub-channels are very rarely "random". These are national networks that aren't always sub-channels. MeTV is the primary affiliation for WTLH-DT in Tallahassee, FL. Most markets have a MeTV affiliation... it's not like someone's asking for a logo for a station's radar channel or the logo for a local Independent station. I truly believe that TiVo should add logos for channels like MeTV, Antenna TV, Grit, Bounce, Comet, etc. Most markets have a good amount of these, it not all of them...


    Also, my time is my business, and if TiVo doesn't want to take the time dealing with logos, they need to remove all logos off TiVos. If they are going to keep logos, it shouldn't be too much to ask to keep them correct!
     
  11. Apr 1, 2016 #151 of 924
    SomeRandomIdiot

    SomeRandomIdiot New Member

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    So a phone CSR told you and you believe them. Good for you! :rolleyes:
     
  12. Apr 1, 2016 #152 of 924
    SomeRandomIdiot

    SomeRandomIdiot New Member

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    Let's put on our thinking cap and use some common sense.

    If TiVo requests logos from the TV Stations or Networks, why would they request the logo from KCCI-TV in Des Moines for WRBL-TV in Albany, Ga?

    Does it seem more likely that 1) TiVo requested the KCCI logo for WRBL 2) WRBL sent them TiVo the KCCI logo for some unknown reason or 3) TiVo punched in the wrong number for the WRBL logo in the GraceNote Art library they use and brought up the wrong graphic?

    Which makes more sense. :confused:
     
  13. Apr 1, 2016 #153 of 924
    rainwater

    rainwater Active Member

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    No, a TiVo employee not a CSR.
     
  14. Apr 2, 2016 #154 of 924
    SomeRandomIdiot

    SomeRandomIdiot New Member

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    Oh a TiVo CSR, lol
     
  15. Apr 2, 2016 #155 of 924
    Alan Gordon

    Alan Gordon Chancellor

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    Not really pertinent to this conversation, but just for clarification's sake, WRBL-DT is in Columbus, GA, which is a separate market from Albany, GA.

    I don't know why it happened, and I don't really care to be honest. A mistake was made, and I blame no one for it. Even if it says Des Moines, I like that the MeTV logo is there. It comes in handy, and it adds a little variety to the GUI instead of just multiple logos for CBS, ABC, NBC, PBS, FOX, and one for The CW.

    In my channel list, one can scroll through the channels, and aside from three channels, most every station has the correct affiliation. I still find it funny that WTLH-DT in Tallahassee, FL is listed as a "Me TV Network" in the channel list, but has retained it's FOX logo from when it was their affiliation.
     
  16. Apr 2, 2016 #156 of 924
    rainwater

    rainwater Active Member

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    I'm sorry you can't comprehend but I know the difference between TiVo support and a TiVo employee. In over 12 years I have called TiVo support 1 time (for a hardware issue). My communications about logos was with a real employee.
     
  17. Apr 2, 2016 #157 of 924
    SomeRandomIdiot

    SomeRandomIdiot New Member

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    Reread post #152
     
  18. Apr 2, 2016 #158 of 924
    rainwater

    rainwater Active Member

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    What does that have to do with you calling me a liar?
     
  19. Apr 2, 2016 #159 of 924
    SomeRandomIdiot

    SomeRandomIdiot New Member

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    Blows your info out of the water.

    BTW, techs are tivo employees, no contract employees.

    And most are clueless.
     
  20. Apr 3, 2016 #160 of 924
    ej42137

    ej42137 Well-Known Member

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    Perhaps you should make it clear that you know that TiVo support has been outsourced, and is no longer provided by TiVo employees.

    Edit: Or just keep doing what you are doing, it seems to be working.
     
    Last edited: Apr 4, 2016

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