TiVo's Contract with GraceNote (TMS) ends May 14th

Discussion in 'TiVo Coffee House - TiVo Discussion' started by SomeRandomIdiot, Mar 29, 2016.

  1. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    You may start seeing "to be announced" on channels that have content with zap2it. Been there, seen that.
     
  2. andyf

    andyf Well-Known Member

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    I'm guessing that's what the "*" at the end of the show descriptions or the "*" at the end of your lineup name in System Information is all about.
     
  3. HarperVision

    HarperVision TiVo's Italian Cuz!

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    Paradise...
    I put in a suggestion to TiVo yesterday and it didn't even list the Bolt as one of their DVRs! The newest one was the Roamio.
     
  4. tivoyahoo

    tivoyahoo New Member

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    ah, that's the indicator flag - nice sleuthing :up:
     
  5. mlcarson

    mlcarson Member

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    Tivo's ticketing system is one of the worst that I've seen. Once you submit a ticket, you can't see the original ticket in "My Support" any more. This was such a pain in the rear when submitting Tivo Lineup issues since every channel issue was done with a different case number. If a response was ever required, what case number belongs to what? They don't ever seem to look at replies to the ticket and the only reply I usually get is that they closed the ticket but not actually if anything was really done.

    Any emails of case acknowledgement also don't quote the original ticket. So from customer perspective, this system sucks. Maybe internally at Tivo, it's great.
     
  6. Space

    Space Active Member

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    Yes, this is one indicator, however that usually gets changed to correct info before air date.

    For instance on 8/27 (5 days from now) the Little League World Series will be broadcast on ABC (12:30pm). zap2it has it, Rovi currently has "To Be Announced" in that block for my affiliate (WABC).

    So if you wanted to record this, you would have to wait until it appeared in the guide... Let's see how long it takes...

    Another one you'll see is "XXX Programming" where "XXX" is the name of the network, like "Animal Planet Programming" instead of the "To Be Announced" indicator.

    Doing a search right now in WMC, I see that there is a 7 hour block from 7am-2pm on 8/27 that is marked as "Animal Planet Programming" and two "Cartoon Network Programming" blocks: 8/27 7:15-8pm, 8/28 7:15-8pm

    Also, several "CMT Programming" and "Discovery Channel Programming" blocks starting on 8/28 (anywhere from 1 hour to 8.5 hours long).

    To be honest, Gracenote may not have correct programming info for these blocks either, they may just use placeholder programming until they know the real info. But I do know that most of time, Gracenote updates their programming before Rovi does, as in the Little League WS case (although I have seen the opposite occasionally).

    As I indicated, most of these will be updated with valid programming data before airing, it is just that Gracenote seems to be able to update this info sooner.
     
  7. JWhites

    JWhites New Member

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  8. JWhites

    JWhites New Member

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    Every time I have an issue that requires me to call TiVo, they're more then happy to give me a free month or two of service for each instance.
     
  9. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    I think TiVo's servers are working too hard. On one Roamio my Discovery bar, which only has "now playing", is showing programs from 6am. On another Roamio, my call for the guide is 23 hours from the last call, and the VCM connection interval is 25 hours.
     
  10. TonyD79

    TonyD79 Well-Known Member

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    Anybody have any idea when the iPhone app and web guides update?
     
  11. JWhites

    JWhites New Member

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    You know what's funny is that when I go to look at the copyright and trademark page on the Premiere and Mini, it still references Gracenote and Tribune, however the Roamio Basic seems to have a completely different version and scrolling through all the pages on it makes no references to cover art and guide data, let alone the provider. All three have the same 20.6.1a.RC10 software version.
    I also did a full "clear program information and to do list" and still no change.
     
  12. DevdogAZ

    DevdogAZ Give 'em Hell, Devils

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    I think the iPhone app gets its date from your TiVo box, so it's updated when the box is updated. As for the web guide on TiVo's website, I would expect it's always got the most current information and probably gets updated multiple times a day, as necessary.
     
  13. JWhites

    JWhites New Member

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    I agree. The timing is absolutely terrible. They shoulda done this as soon as the tv season ended at the beginning of the Summer.
    My thought is, if the majority of the tickets are for the same things, many tickets can be closed out at the same time.
     
  14. lpwcomp

    lpwcomp Well-Known Member

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    John's...
    Kinda hard to do until the s/w is ready.

    Personally, based on the potential issues they documented, I don't think it was ready anyway. But they had a drop dead date.
     
  15. JWhites

    JWhites New Member

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    You know what's interesting is that the app on my iPhone and iPad were using the new poster art (as TiVo calls it) and new channel logos before my TiVo's themselves were. Also, in the app, all the Music Choice channel logos are there, but they're still not showing up anywhere on my TiVo's. I'm thinking the guide data may not be pulled from the box itself, although the channel lineup itself does, it appears.
     
  16. TonyD79

    TonyD79 Well-Known Member

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    I'm not so sure of that as recently the iPhone app had more days than my bolt. Others reported that as well.
     
  17. BobCamp1

    BobCamp1 Well-Known Member

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    I suggest that nobody else do that. You will mess up you box. Just let the Tivo do its thing automatically.

    This is coming from a (former) S1 owner that had Tivo manually adjust the time zone four times a year.
     
  18. Alan Gordon

    Alan Gordon Chancellor

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    How is that?
     
  19. BobCamp1

    BobCamp1 Well-Known Member

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    They updated the software but haven't distributed it yet. I'm guessing it's a rollout so not everybody gets it at the same time.

    When Tivo says your box is ready, the TCL script Tivo will send to your box will upload the new software, execute an "erase guide data and to do list" command, then restart the box. Upon restart, the box will realize it has no guide data and contact the servers containing the Rovi/Tivo guide data because the new code points to those servers. It will then download the guide data and process the to do list. Rebooting or forcing a connection during this process cannot be a good thing. The Tivo may recover, or you may have to call Tivo and have them send you the TCL script again.

    Tivos not yet updated will run the old code which obviously still points to the Gracenote servers.

    Tivo will most likely have both servers (Gracenotes and Tivo/Rovi) up until September 16th. That's the same date the S1 will make its last successful daily call for 12-14 days worth of guide data. Then Tivo will shut down the GraceNote servers. Then the S1 coasts to its death on September 30. The other DVRs will have their software updated by that point and won't care.

    I'm just guessing based on the tidbits of information floating around, and the fact that that's how I'd probably do it if I were them.
     
    Last edited: Aug 23, 2016
  20. JWhites

    JWhites New Member

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    On a Mini and Premiere, it's 21 pages (20 clicks of the page down button) "Program Guide Data provided by Tribune Media Services" right after the paragraph about MPEG and right before the Open Source Notices Paragraph.
     

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