So I bought 2 Stream 4K in the morning of the launch and paid for expedited 2 day shipping. Tivo sent it by regular ground shipping. Today I called Tivo to request a refund of the expedited shipping costs and instead of refunding the extra costs(which they acknowledged sending by ground mistakenly), they told me that when I receive the items I have to call them again to let them know that I received the items and then they will process the excess shipping costs that I paid for and did not receive. I told the person on the phone that it literally made no sense what she was saying. That she acknowledged Tivo's mistake and to force me to call them again was one of the most ridiculous moronic things I have encountered in years(I told the support rep that I understood this was not her fault, but Tivo's).