TivoHD - "HDMI Connection Not Permitted"

Discussion in 'TiVo Series3 HDTV DVRs' started by AbMagFab, Aug 3, 2007.

  1. richsadams

    richsadams Well-Known Member

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    Jan 4, 2003

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    Agree with RonDawg, you shouldn't see much if any difference in PQ by switching from HDMI to component video. I've used both on our 42" HD LCD TV and honestly can't tell the difference. Check my earlier post for links to articles about HDMI Vs Component connections for more info.
     
  2. AbMagFab

    AbMagFab What happened, TiVo?

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    Feb 5, 2001
    I'm the OP - for what it's worth, I fixed this by changing to PCM (from DD). Since this is only hooked up to my TV (no pre-pro or AVR), I'm okay with that.
     
  3. bmgoodman

    bmgoodman Member

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    Dec 20, 2000
    Northern...
    I helped a friend set up a Tivo HD last Sunday in preparation for her CableCard install yesterday. She had been using a 3' HDMI cable all week between the Tivo HD and her Philips 32PF7421D/37 LCD TV. As soon as the CableCard was installed and guided setup finished, we got a message that HDMI was not permitted due to some issue with HDCP. I found the following about her model:

    "The HDMI input is fully backward compatible with DVI sources but includes digital audio. HDMI uses HDCP copy protection."

    I'd like to be able to stay with HDMI to simplify her cabling. Could it be a bad cable? Any suggestions?
     
  4. kurtmyers

    kurtmyers New Member

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    Sep 27, 2008
    Just started getting the "HDMI Connection Not Permitted" error message. I have been using my TivoHD and Pansonic Plasma for over a year without issue. Have Both a HDMI and SVideo output directly to the TV. (I switch between, S-Video looks better on SD channels)
    When it happens, the error message flashes constantly, EVEN IF I AM VIEWING ON ANALOG S-VIDEO OUTPUT.
    The first two time I saw, I restarted TIVO and it cleared up.
    Last time that did not fix, unplugged then re-connected HDMI cable and it fixed.
    Getting worried what I'll do if it happens again and these simple things don't fix it.
     
  5. RonDawg

    RonDawg Well-Known Member

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    Jan 12, 2006
    Neither...

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    There is an issue with the HDMI handshaking when your switch out of that particular input, causing the TiVo to cease all video output regardless of connection type. Why it's doing it after a year, I couldn't tell you.

    Again the best solution is...use Component Video.
     
  6. bmgoodman

    bmgoodman Member

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    Dec 20, 2000
    Northern...
    OK, I replaced the cable and still get the message. I'm waiting to hear back from Philips to see if they have ideas.
     
  7. AbMagFab

    AbMagFab What happened, TiVo?

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    Feb 5, 2001
    Did you replace it with something of better quality? Where did you get the cable? Monoprice has inexpensive, good quality cables.

    Honestly, this sounds like a cable issue to me.

    On the Tivo - in the System Information screen, what does it say for HDCP?

    And exactly, step for step, how do you get the error and what do you see?
     
  8. sooka

    sooka New Member

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    Sep 24, 2007
    That seems to be one of the limitations when connecting through HDMI.
     
  9. JonathanMeyers

    JonathanMeyers New Member

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    Dec 19, 2007
    Plano Texas
    I just started having this problem today. I have 2 TiVo HD's. They have both been working great for about a year. Today on one unit I started getting the TivoHD - "HDMI Connection Not Permitted" message. I tried the various things like restarting the unit, changing HDMI cables, etc. On the screen it says call TiVo support so I did. They don't have a clue.

    In the System information screen, it says:
    HDMI Status: HDCP Not Enabled

    I had to connect via analog cables to get HD.

    The other TiVo HD unit is working fine with HDMI.
     
  10. bmgoodman

    bmgoodman Member

    999
    12
    Dec 20, 2000
    Northern...
    Sorry for such a long delay, but since it isn't my Tivo, I rarely get to interact with it. The last time was several weeks ago when I tried swapping out the HDMI cable, but nothing changed. (Both cables were from Monoprice.)

    I get the error just as soon as I connect the HDMI cable from the Tivo HD to the TV. Immediately it blanks the screen other than "HDMI cable not permitted."

    I've heard nothing back from Philips, but their literature says the set supports HDCP/HDMI. I'm giving up and leaving the component connection with analog audio. I cannot imagine what benefit would be worth more time troubleshooting.

    I HATE DRM!!!
     
  11. pablofields

    pablofields New Member

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    Dec 16, 2008
    I also just started getting this problem in the last day or two. I've had a TivoHD Series 3 and Panasonic plasma screen for years and, while I sometimes would get the "HDMI connection not permitted" message when changing channels, it would quickly go away. Now, it is a permanent message and the screen stays gray. As the Panasonic is an older model, it only has DVI input so I have a DVI cable and use an HDMI adapter to input to the Tivo box. As said, this pairing has worked no problem for years until last few days. I tried rebooting the box, unplugging the cable, turning the plasma on and off, but no joy.

    My Systems panel also says "HDCP Not Enabled"

    Is it possible for those of us with this problem to "enable" HDCP through the Tivo system? Does Tivo technical support need to make some adjustment for each of our system's?

    I hope someone can help with this.

    UPDATE: I fiddled around with the video settings in the tivo menu. My plasma supports 480, 740, and 1080, and I tried various settings. 1080i fixed seems to have resolved the problem, at least for now, though there is still a significant amount of flickering and the dreaded "HDMI connection not permitted" sometimes makes a quick appearance. So, while I am receiving all channels, it seems to be a precarious fix
     
  12. IGWTAOPC

    IGWTAOPC New Member

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    Jan 1, 2007
    My Tivo HD just developed this problem three days ago. Initially I thought the unit or the WD expander was trashed when it would go to the black/grey screen at the point it transitions from the "Welcome powering up" screen to the "few more minutes screen". Thankfully, I checked the analog s-video output and discovered the bootup was proceeding normally, just that it couldn't be viewed through the HDMI output. I'm now watching HD through the component output.

    My system information screen also displays "HDCP not enabled". I called in the problem yesterday and the CSR was nice, checked with others a couple of times, couldn't offer an explanation or solution but said I would get a call back. I'll pass on any info I might get.

    Just to alleviate your concern about your TV, I'm using a 2008 Panasonic Plasma that has worked perfectly with the Tivo HD since I got them both 7 months ago. I think switching on the Netflix capabilities is probably too coincidental to be ignored, so hopefully it will be a problem we won't have to wait too long to be fixed.

    Steve
     
  13. km54291

    km54291 New Member

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    Apr 12, 2009
    I have had a Phillips 37" LCD tv and have been using all of the same equipment and cables since I bought the TivoHD back in Sept/Oct 2008 and I just now started receiving this issue today. I have so far, disconnected the cables and rebooted the TivoHD unit once, and neither has worked.

    I again disconnected cable from both ends, and unplugged the TV and Tivo again to allow one more fresh start/connection, but from reading all of this, it doesnt sound hopeful. I too have recently enabled Netflix, but its been about 1-2 months at least, so odd this randomly just started occuring.

    UPDATE: After completing the action I mentioned in the 2nd paragraph, I appear to be back in order.... I hope the issue remains resolved.
     
  14. richsadams

    richsadams Well-Known Member

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    Jan 4, 2003
    Welcome to the forum. Glad to hear things are back in order. It may be something as simple as the HDMI cable going bad. It happens...even if nothing's changed, moved, etc. If it acts up again I'd pick up a new cable from monoprice.com.
     
  15. pl1

    pl1 Well-Known Member

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    Jan 17, 2007
    MA
    I'd like to add a new experience I have now encountered related to this.

    First of all, I've had a set up for the longest time that includes 2 of the the original Series 3 TiVos connected by two HDMI connections directly to my Panasonic Plasma TV.

    Additionally, I have two COMPONENT cables being pushed 100' to multiple TV's in my house. The only issue I've ever encountered was a brief "HDMI not permitted" when switching inputs on my Panasonic TV. I could even stream Netflix to any TV in the house over Component.

    Yesterday, I installed a Samsung BD-P1500 Blue Ray player and it needs HDMI to send 1080P. So, I purchased a small switch http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&ssPageName=STRK:MEWNX:IT&item=350184336159 . I hooked it up. All was well, so I thought!

    With the Panasonic TV off, the TiVo with cableCARDs would not let me watch certain stations over the component cables. It would say "HDMI not permitted". When I turn the Panasonic back on, I can watch all stations over component.

    So, I moved the mini switch over to the TiVo WITHOUT CableCARDs. Then I was able to get all of the channels I would normally get. The only thing I still couldn't get was the Netflix Streaming. For this, I would still need to turn the Panasonic TV back on.

    So, it IS cableCARDs causing some TV stations to be blocked, but, even WITHOUT cableCARDs, Netflix is blocked.

    I know some of these things mirror AbMagFab's findings, but, I think the Netflix streaming is a new one.

    If I have both HDMI cables directly plugged in to my Panasonic Plasma at all times, on or off, I am able to watch anything I want over both COMPONENT cable feeds. Add this little switch, and I am blocked.

    Just thought I'd add a few new experiences to the mix.
     
  16. myklup

    myklup New Member

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    Apr 7, 2009
    I now get this message whenever I try to view something copied over from my other THD - but it's currently plugged into an LCD that doesn't have hdcp, will test it when i move it over to see if it keeps happening
     
  17. jrm01

    jrm01 New Member

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    Oct 17, 2003
    Pittsburgh
    What do you mean by:

    What model LCD? Does it have HDMI? If so, it also has hdcp. If not, how do you have it connected?
     
  18. myklup

    myklup New Member

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    Apr 7, 2009
    It's a Dell LCD PC Monitor with DVI, sorry. Connected with an HDMI-DVI cable
     
  19. ArcticGabe

    ArcticGabe TiVo is my friend

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    Dec 27, 2001
    Michigan
    Looks like I get to join this prestigious club, too!:(

    After a week of enjoying my new TiVo HD, I get the "HDMI Connection Not Permitted" message, but only on my HD stations from my cable company.

    The OTA HD stations work fine, as do the SD cable channels.

    Restarting the TiVo did not help. I'll swap the cables back and forth with my old HR10-250 (still activated) and see if the problem follows the cable or not.
     
  20. AbMagFab

    AbMagFab What happened, TiVo?

    3,638
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    Feb 5, 2001
    Try setting to PCM instead of DD?
     

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