Tivo won't update & other networking matters

Discussion in 'TiVo Help Center' started by CAT_9, Feb 13, 2021.

  1. CAT_9

    CAT_9 New Member

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    Feb 13, 2021

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    Apparently--according to some past posts on this forum and one Tivo support person I've spoken to--TIVO doesn't like switches between the network router and the Tivo boxes even though when I bought my Tivo five years ago, it initially had no problem with this setup. Today, if there is a swiltch between the router and the Tivo, the Tivo passes the network test with flying colors but cannot connect to the Tivo service.

    Today I have to connect my Roamio and two Tivo mini boxes to three of the Fios router's ethernet ports and run my home network off of the remaining forth router port that goes to a switch. I have two questions: (1) how do people with cable modems with just one ethernet port use Tivo? and (2) would a Moca setup work better in terms of freeing up ports on my router for my other network devices? Finally, I just bought a new Edge, the four year old Tivo mini's don't recognize the Edge at all. Is that a firmware issue? Thanks in advance.
     
  2. pj1983

    pj1983 Active Member

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    Did you just change your FiOS router? The latest Verizon-provided routers tend to block certain services (third-party VoIP comes to mind) that they don't understand.

    All of my TiVo devices (Roamios, Bolts, and Minis) have at least one switch, and in most cases two switches, between the device and my gateway router. All of them connect to the TiVo service without issue. I suppose there is some way a layer 2 device could interfere with layer 3 routing but it's not obvious to me at the moment.

    No idea on the Edge issue other than the Edge is TE4 and the Mini's are TE3 and can't upgrade for some reason.
     
  3. dishrich

    dishrich Well-Known Member

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    I'm using 3 sets of (dumb) switches, w/Tivo's or Mini's off all of them & I've never had any problems with this...
     
  4. CAT_9

    CAT_9 New Member

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    Feb 13, 2021
    I've had the same Verizon router for the last five years. I've gone through three switches. But even if I go back to the original two that worked for th, Tivo no longer connects it's servers unless plugged straight into the Verizon's ethernet ports.

    Anyone have any insight on a Moca setup? I think that would at least free up some ports. All the Tivo boxes have access to RG6 cable. I'm just not sure whether I also need those Tivo spitters/filters I've seen in some Moca setups.
     
  5. PSU_Sudzi

    PSU_Sudzi Well-Known Member

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    Philly suburbs

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    I have an Xfinity cable modem and use MoCA with it. No switches. Two TiVos (Roamio and Mini Lux) connect via MoCA and the third (Mini Lux) connects via a WiFi card plugged into its Ethernet port. No connection issues or problems at all.

    Edit: @krkaufman is one of the most knowledgeable and helpful members here on MoCA setup and can probably point you in the right direction.
     
  6. CAT_9

    CAT_9 New Member

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    Feb 13, 2021
    @PSU_Sudzi. Thanks. Apperciate the information.
     
  7. krkaufman

    krkaufman TDL shepherd

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    Sounds like you should be able to do MoCA, given the coax availability, but you’ll have some trivial work to do to make sure all the targeted locations are interconnected via coax, ideally via MoCA-compatible splitters (e.g.) -- though standard cable-rated (5-1002 MHz) splitters can work just fine for a TiVo MoCA setup.

    Also, what router are you using? If a FiOS-supplied router, it likely has a built-in MoCA bridge (akin to a built-in Wi-Fi access point), making the MoCA setup even easier; otherwise, a standalone MoCA adapter at the router location may be required to function as the main MoCA/Ethernet bridge.

    As for a “PoE” MoCA filter, a component used to prevent MoCA signals from traveling out onto a provider’s premise and possibly to neighboring homes, a fiber FiOS setup doesn’t require one for this security purpose, since the ONT serves the same purpose. That said, the “PoE” MoCA filter also provides a performance benefit, by efficiently reflecting the MoCA signals back onto the home coax plant, so you may benefit from using one, properly located.

    I'm a bit scatter-brained, right now, so please don't hesitate to question the above. Hopefully somebody will make it clear how easy a MoCA setup can be, if I'm unable to do so.
     
    fcfc2 likes this.
  8. CAT_9

    CAT_9 New Member

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    Feb 13, 2021
    I have a Fios-branded Actiontec G1100 AC1750 router. It has a coax out put but so does the Verizon ONT box. I'm currently using a Leviton 47693-8P 1x8 amplified splitter to get adequate throughput throughout my house. But I see this YouTube video is advisting to put the amp and splitter BEFORE cable modem, which in my case would seem to suggest between the ONT box and the router? Also, do I need an additional Moca adaptor for each Tivo or just the Actionitec for the whole house. I'll guess I'll have to try both ways this weekend...:(
     
    Last edited: Feb 16, 2021
  9. krkaufman

    krkaufman TDL shepherd

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    Will try to reply Weds.
     
  10. MScottC

    MScottC Well-Known Member

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    I too have multiple switches between my Roamio, my mini, and my router with no issues. Whoever told you that switches were a problem is wrong. Early on, there was an issue with some "Green" switches when their ports went into energy savings mode, but that was since fixed with a software revision on TiVo's par.
     
  11. KeepingUp

    KeepingUp New Member

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    Michigan
    I also have switches between Tivo and router. I have not had connection problems due to the switches. I have had trouble with Tivo calling home due to firewall specifications. I changed from Unifi to Untangle, and Tivos would not make the maint calls. They will succeed with the guide calls no problem. I had to disable Untangle's firewall scan of the Tivo boxes in order for it to work. I had a similar problem with making HP printers connect to AirPrint devices. I had to insulate them from firewall scan in order to connect using Airprint. I would seek to eliminate firewall restrictions on the Tivo boxes before I switched fully to Moca. I had a MOCA network that was never as reliable as a pure ethernet network. I still have two MOCA supported tvs, but just because it is so much trouble to swap the cables. I do not use a Tivo to create the MOCA network, I use a Tivo MOCA bridge. Good luck.
     
  12. CAT_9

    CAT_9 New Member

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    Feb 13, 2021
    @KeepingUp. I think you finally identified my issue. I use Untangle, too and had previously tried creating a DMZ for the Tivo boxes. But I think the Tivos are stumped by seeing two routers (Actiontec and Untangle) between my FIOS WAN connection and the internet. That's why I have to do home runs from the 3 Tivos to the Actiontec. Would you care to share your Untangle configuration? Maybe that would help.
     
    Last edited: Feb 17, 2021

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