Advertisements When I renewed my yearly service plan in March, 2020 it included a $49 replacement policy if my Tivo went bad. The yearly service plan was the only plan that offered this and this was the only reason I bought the yearly plan. In June, 2020 my Tivo died and Tivo replaced my Bolt with a renewed one. Now that one has gone bad so I called Tivo and went through their troubleshooting procedures with them and they agreed it was bad, but Tivo said it wasn't eligible for the $49 replacement. The agent said that Tivo changed their policy in September, 2020. I told the agent that Tivo can't not honor something I paid them for in advance and I understand that come March, 2021 when I renew my service plan it would not be included. The agent was nice but said she couldn't do anything about it, that I would have to wait for an email from Tivo concerning it (which I'm sure I'll never get). This was New Years Eve so I figured I might not be talking to one if their top-line agents so I politely said thank-you and disconnected (this was an on-line chat). I called the next day in the daytime and talked to another agent (the old keep calling till you get someone that agrees with you routine) and this agent was also very pleasant but quoted the same policy. Who do I call on a weekday that might be able to help me? I've had Tivos for 20 years now with Comcast service and each time my hardware goes bad I do the price comparison to switching to Comcast and the inconvience involved with learning how to use Comcast equipment and Tivo has always won out. But each time as I get madder at Tivo the urge to switch gets closer to winning out. This could be the last straw.