TiVo won't change channels to DirecTV locals

Discussion in 'TiVo Help Center' started by ALooneyGuy, May 25, 2005.

  1. leetxjd

    leetxjd New Member

    6
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    Jun 14, 2005

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    Please find below the e-mailed response I received from D* regarding the screensaver.

    I find the answer a little condescending.

    :thumbsdown:


    Thank you for writing. Our Directv Logo is similar to a screensaver on a computer, it prevents screen burn. It occurs if a screen display message or menu is on the screen for over 5 minutes.

    On a model D10 receiver, the screensaver itself may record to VCR, DVR, or standalone TiVo. A resolution to this problem may be to channel up/down or do another remote-control action to clear the screensaver from the TV right before recording starts.

    The screensaver feature cannot be permanently disabled. It’s helpful to prevent screen burn to your TV. We will have a software upgrade to address this issue. It will probably be in Fall 2005. Until this time, thank you for your patience.

    Sincerely,

    Janette
    DIRECTV Customer Service
     
  2. rpalmeri

    rpalmeri 無心 member

    24
    0
    Nov 14, 2002
    Asheville, NC
    Re: Purchase of an RCA DRD435RH at http://www.2000networks.com/rca_435.html



    WELL, I may have spoken too soon! The 2000networks.com site took my money, and charged my credit card, but still no receiver!
    They haven't answered today's phone calls, or yesterday's email.
    I'll keep everyone posted on whether I get this box, but for now, I'd NOT order from them, despite their great price. [Now $10 less than when I ordered!].

    Addendum 16 JULY 2005
    Finally got an email from 2000networks.com and they allowed me to cancel the order.
     
  3. rpalmeri

    rpalmeri 無心 member

    24
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    Nov 14, 2002
    Asheville, NC
    So if you set your DVR, TiVo, or VCR to record automatically, to avoid getting a recording of the screen-saver, the thing to do is to run up to the D10 and manually channel up/down just before the :D Automatic :D recording is to start?

    Am I missing something here? :p
     
  4. Moving Target

    Moving Target New Member

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    Mar 7, 2005
    All I can say is this is getting ridiculous! First Tivo rolls out that steaming pile called 7.X that slows my Tivo to a snails pace, then DirecTV wrecks my serial connection to my for mention slow a** Tivo. If it was not for the horrendous picture quality of Charter Cable I would switch in a heartbeat and drop both Tivo and DirecTV like they deserve! Maybe it is time to go back to my roof top antenna and my good old VCR!
     
  5. mechtriton

    mechtriton New Member

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    Nov 26, 2004

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    So this is the response I got from emailing them in a recent event in which I ended up recording 6 hours of the directv logo and my autotune setting to record "The Inside" on Fox however the autotune did tune to the right channel but it never got rid of the logo...kinda silly to me...

    Thank you for writing DIRECTV. I am sorry to hear of the inconvenience this situation has caused. We have found that right before recording starts, channeling up and down or doing another remote-control action usually clears the screen saver from the TV. Unfortunately, the screen saver feature cannot be permanently disabled, it’s helpful to prevent screen burn to your TV. We will have a software upgrade to address this issue, and are hoping to have it out in fall 2005.

    Thanks again for writing and giving us the chance to address your concerns.

    Sincerely,

    Naomi
    DIRECTV Customer Service
     
  6. celeste

    celeste New Member

    13
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    Jun 27, 2002
    Eagle
    Here's what I did and it worked:

    1. Call up Directv and cancel local channel service
    2. Use antenna for those locals

    works now, changes between both satellite and antenna just fine (and I'm saving about $3-4 per month) I can't change to any Directv channels less than 100, but that's okay because I don't think they offer me any channels less than 100 now anyway.

    (btw: I even had a 1-year service requirement contract b/c when they installed the locals they had to install additional equipment -- I got out of that as well since the "locals" didn't work.)
     
  7. rpalmeri

    rpalmeri 無心 member

    24
    0
    Nov 14, 2002
    Asheville, NC

    :eek: UNFORTUNATELY, I never got any reply to phone or email messages from 2000networks.com.
    I would advise all to avoid this merchant.

    Addendum:16 JULY 2005
    Finally got an email from 2000networks and they allowed me to cancel my order.
    :eek:

    I did order the RCA DRD435 from Amazon.com for $49. Hopefully this will solve the dreaded channel change and "screen-saver" problems. I'll keep the list posted.
     
  8. volvolou

    volvolou New Member

    6
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    Dec 1, 2004
    Skaneateles, NY
    So after the supervisor agreed this would be futile and tried to stop the shipment, I got 2 D10-300F's today.

    Should I swap them out for my -100's, or just send them back? Are there things the -300 does better than the -100?

    Thanks
     
  9. Walt

    Walt New Member

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    Jan 23, 2002
    Michigan's UP
    I received the less than useless upgrade on my D10-100 a couple of weeks ago. The channel changing problem on my Series 1 TiVo was immediately apparent.

    The receiver also would lose the main menu and the menu associated with the "active" content after a short period of time and would require a "reboot" to restore them.

    A call to DTV resulted in a replacement receiver. As soon as I set up and activated the receiver, I removed the phone line.

    All has been well so far for the last week or so.

    The "active" content was absolute crap so I intend to never reconnect the phone line.

    Walt
     
  10. jimmcq

    jimmcq New Member

    11
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    Jun 1, 2005
    Just as an FYI, the phone line has nothing to do with the firmware update. My receivers haven't had any phone line attached to them for close to a year now, and still got the update.

    If you were sent a D10 as the replacement then you've probably got less than a week until it updates itself to the bad version and you're back to square one.
     
  11. Wakecrash

    Wakecrash New Member

    1
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    Jul 15, 2005
    Last I read the -300 does not support serial control at all.
     
  12. WesTivo

    WesTivo New Member

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    May 23, 2005
    I called D* today just to make sure that their phones keep ringing on this issue, and I received some shocking news that I hope is not true.

    I was told that the preferred method to connect a D10 to the stand alone TiVo is by IR Blasters and D* never intended the use of serial line connection. Because of this, there is no plan to resolve the serial problems but only to address the screensaver issue in the future update.
     
  13. Walt

    Walt New Member

    26
    0
    Jan 23, 2002
    Michigan's UP
    Thanks jimmcq.

    If the update comes I will again call and demand another receiver.

    The fact that it has been over a week, maybe they have stopped the upgrade.

    If the idots are still implementing the upgrade, they can just pay for another receiver replacement.

    Walt
     
  14. alexcue

    alexcue New Member

    468
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    Apr 1, 2000
    Tujunga, CA
    just to add, another replacement D* receiver would be an RCA 420. If you look they are around, My Humax DRT800 controls it fine thru the home control. They are pretty cheap on the auction sites. nothing fancy but it works!!!
     
  15. rpalmeri

    rpalmeri 無心 member

    24
    0
    Nov 14, 2002
    Asheville, NC
    :eek:


    Fixed at last!

    A quick trip to Amazon Merchants [amazon.com and search for DRD435RH], and a new RCA DRD435RH fixed both the channel change and screensaver problems. It cost $62 for the receiver with 2nd day air shipping, and about thirty minutes on-hold and fixin' time with DirecTV to recognize the new card.

    You might as DirecTV to take the cost of the new receiver off your bill. If you're a long-term customer, they might do it.

    :up:

    Thanks to all, esp. ccwf for all the help.
     
  16. jaimz2

    jaimz2 Member

    410
    0
    Dec 22, 2001
    Greer, SC
    my exwife had this problem back in June and I hooked up IR to work around not realizing this was happening everywhere.
    I just disconnected from DirecTV for cost savings reasons...man have they screwed up. My old receivers are RCA with an oval dish - she has the round dish -- my receivers probably won't work with her dish.
     
  17. JustShine247

    JustShine247 Guest

    2
    0
    Jun 15, 2005
    Marion, IA
    I called DirecTV again about the problem. Had to go through the hassle of Tier 1 support because she kept trying to tell me that my Tivo wasn't compatible with the DirecTV box anymore. Obviously, she had no clue what she was doing. Got to Tier 2 and they basically said "we're working on the problem" and "you can use the IR blaster instead." So, right now I have the IR blaster and the home control cable hooked up between the two boxes. I switch the setting to the IR blaster when I want to watch a local channel or record from one. Otherwise, I keep the setting on serial. But it's ridiculous that I have to go through this just to watch and record my locals. And my locals are the ones that I record from the most! IR blaster are so slow at switching channels too. :mad:
     
  18. chemame

    chemame I want my direcTV!

    6
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    Jul 22, 2005
    indiana
    Well, I'll chime in, for what it's worth.

    Ditto all the above "boy was I surprised" stuff, they hit me on or around June 1, and at the time I thought something died with my PC (my PC, rather than a tivo unit, controls my D10 via serial cable)

    A few days later, I noticed all the awful special effects, the screensaver, all that garbage, and that's when I realized my PC was fine, but that they had reprogrammed the D10. Of COURSE dtv was no help whatsoever ("sir, I don't understand. You say you have a DVR, but we only show you using a D10 receiver. Our DVR unit is the R10").

    Okay so anyway, I went and grabbed my old 420RE, dusted it off, hooked it up, it worked fine. Didn't know this forum existed, and didn't think I'd ever have any help or support or even meet another individual who understood my dilemma.

    I do want to say THANK YOU THANK YOU THANK YOU to this community for having such great, accurate, and informative details about the problem. In fact, you've led me to a hacked-up workaround for my DVR that has given me local channels on my D10 once again.

    99% chance this will be of no use to the tivo community, but for what it's worth, my solution involved hacking a channel translation table into my PC's directv scheduler. Now, whenever it needs a channel under 200, the translation table causes the scheduler to send channel 202 followed by the correct number of CHANNEL DOWN codes to get me to the right channel.

    I know, I know, it sounds like a MESS. It IS a mess, but it's not a mess of my choosing. But, amazingly, it works!

    Also, based on what I read here, I hooked in a scheduled "POWER OFF / POWER ON" every morning, in the hopes of avoiding the screensaver (I can confirm that a D10 autotune is NOT sufficient to stop the screensaver from appearing... at least not for me). I don't yet know if the OFF / ON will stop the screensaver, but I am hopeful.

    So, my only caveat so far seems to be that if I lose power for any reason, then the D10 will boot up with ALL CHANNELS instead of my custom FAVORITES list, and the number of UPS required from 202 will change. Oh I just realized the solution to that. Add whatever is the highest possible channel, and use channel UPs instead. That way, even if I get switched to ALL CHANNELS, there's nothing new introduced that will alter the number of UPs needed. I hope.

    Anyway... sorry for the blabbering. Hopefully I have some information that can repay this community in some way. If anyone wants to discuss PC control solutions for the D10, I am at your disposal.

    Thanks all!

    Chemame
    The revolution will be emulated.
     
  19. ericallenpaul

    ericallenpaul New Member

    2
    0
    Jul 6, 2005
    This evening Directv agreed to credit my bill $70--the amount I needed to purchase DosMan's TV Translator patersontech (the forum wont let me post the url, but an internet search should find it). I called to cancel and after weeks of calling them they finally decided to help me.
    Just thought everyone would like to know.

    --Eric
     
  20. ccwf

    ccwf 国際化 Member

    8,634
    1
    Dec 29, 2001
    Malibu
    And he answers questions about it on our parent board AVSForums.

    Do you mean for use with a ReplayTV with a different receiver? Because the TV Translator won't get around this D10 issue.

    Edit: Oh, I see Tim is indeed trying to do something with his widget for the D10 issue but hasn't told me. I'll read up on it.
     

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