Tivo with Fios TV

Discussion in 'TiVo Coffee House - TiVo Discussion' started by unicorngoddess, Dec 5, 2005.

  1. Jan 27, 2007 #81 of 166
    Generic

    Generic Now in Dolby Digital

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    Mine worked when I used the guided setup. There is only one thing that I can think of that might be your problem. If you are trying to use the serial port with Tivo then it will not work. Verizon has not activated the serial port for whatever reason. You will have to use the IR devices if that is the case with you.
     
  2. Feb 6, 2007 #82 of 166
    dcpmark

    dcpmark Member

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    Okay, by now it seems that some S2 owners have been able to use serial control of the Moto QIP2500 box. I, however, have a S1 which perfectly controlled my old DTV STB via the serial port. I've now switched to FIOS, but I can't even find the OPTION to set up the serial connection! I have followed all instructions re troubleshooting "Changing Channels," and have repeated Guided Setup....twice. When I select Motorola as my cable set top box, it goes right to the IR setup screen. I have no choice to select IR or Serial.

    Any help?
     
  3. Feb 10, 2007 #83 of 166
    SVMastTransit

    SVMastTransit The Captain

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    I have no Verizon line in my house. Got rid of it and will not go to Fios. All you guys who are seriously looking at it should try to remember what it was like dealing with Verizon. You are getting a taste of it when you try to find out if Fios is available in your neighborhood. Good luck.
     
  4. Feb 10, 2007 #84 of 166
    ChrisL

    ChrisL New Member

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    I think it's a whole new ballgame dealing with Verizon FiOS. Last month, Consumer Reports surveys showed FiOS service and customer service is ahead of cable by a wide margin.

    As far as availability.... you don't replace a 120 year old network overnight. Are you old enough to remember how long it took the cableco's to deploy their networks? Years.
     
  5. Feb 10, 2007 #85 of 166
    bilbo

    bilbo New Member

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    motorola qip2500 does work with serial in some areas.

    i have a quip2500-3 from verizon (fios) and a humax series2 tivo.

     
  6. Feb 10, 2007 #86 of 166
    stevel

    stevel Dumb Blond TCF Club

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    I've been much happier dealing with Verizon than with Comcast.
     
  7. Feb 10, 2007 #87 of 166
    GoHokies!

    GoHokies! O2->CO2 Converter

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    I haven't been able to switch over yet, but can look out my window and see the Verizon workers pulling cable on the next street over, so I'm pretty excited.

    I think that it is completely impossible for the FIOS customer service to be any worse than Comcast. I've also had nothing but good interactions with the Verizon Wireless CSR's.
     
  8. Feb 10, 2007 #88 of 166
    stevel

    stevel Dumb Blond TCF Club

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    Well, I love FiOS Internet service and it has cleaned up the sound of the POTS phone line we have. Unfortunately, FiOS TV is not available in our state due to the difficulty in negotiations with individual towns and cities. Maybe someday. In the meantime, DirecTV works for me.
     
  9. Feb 10, 2007 #89 of 166
    kermit24

    kermit24 New Member

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    I have had Verizon FIOS TV for a couple of months now, and I am very happy. There is a significant software upgrade coming (as well as a DVR web remote) to the STBs, but I am still considering getting 2 CableCards from Verizon for an S3 Tivo...

    Anyone out there have FIOS with an S3 Tivo? How is it? The SD and HD PQ is OUTSTANDING with FIOS. I have had DirecTV and Dish, and the PQ kills them. Especially the overcompressed SD PQ.
     
  10. Feb 10, 2007 #90 of 166
    bilbo

    bilbo New Member

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    yes, i have an s3, and verizon should have enough bandwidth add tons of hd channels when the content is available. 20-25 channels is pretty limiting; however, i am almost glad that i don't look at most of the 300-400 sd channels i get because sorting through all of those is/would be mind-numbing.

    i do get some short (0.25 seconds to 1.0 second) audio dropouts, but i was having at least the same amount of audio dropouts with verizon's high def dvr (so either both boxes weren't perfect and/or the source isn't perfect). i am using a pretty highly rated (d.h. labs -- approximately $50) optical digital audio cable to my receiver. component video cables are going from s3 to yamaha receiver.

     
  11. Feb 10, 2007 #91 of 166
    wkc

    wkc New Member

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    I've been using s3 with verizon fios as well. No problem so far. The tech really didn't know anything about how to install cable cards. I had to show him. :)
     
  12. Feb 11, 2007 #92 of 166
    wdave

    wdave New Member

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    Had Fios (phone/TV/internet) installed Friday. Everything works great.

    Fios TV works great with the S3 and cable cards.
    Picture quality is excellent, noticeably better than cable for analog, digital, and HD channels.
    Fios Internet rocks at 15Mb/2Mb, soon to be increased to 20Mb/4Mb said the installer.
    Fios Phone is better sounding and clearer.
    I'm paying less than I was with Comcast.
     
  13. Feb 11, 2007 #93 of 166
    RGEDad

    RGEDad New Member

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    I recently had Verizon FIOS installed in Marlborough, MA. It had been recently approved in the town.

    I had recently moved to my new locations (Dec 06) and had Comcast installed as that is what the previous renter had and the landlord was comfortable with that service and the cabling was already there (and FIOS was not yet available). What I wanted was just Internet and Cable (I am wireless on my home phone). I did not want, or need, the package deal. The Comcast introductory package (Internet, Cable, Phone) was the cheapest way to get what I wanted, I knew I did not want to pay the rates after the introductory period.

    Verizon FIOS came along (Door to Door sales) and offered Internet (at a higher bandwidth – lower cost) and TV service at a reduced total rate from what I was paying the Comcast package rate.

    Installation went fine. They installed the interface box– discussed in other areas except that they had a new box that installed inside the house instead of on the exterior wall.

    The installers had not done a cable card into a TIVO box before (or any cable card install). The first issue they had was that the cards had never been entered into the Verizon system (They had been in a box in the service area that had only had one card pulled from before). Once the cards were put into the Verizon database the installation continued. The terms used in the installers manual did not exactly match the terminology presented to them on the TIVO screen so that got them a bit confused (remember this was their first time and as it turned out the TIVO supplied more information than they actually needed). Once we got through that (and the fire alarm in the central office that cleared out that building and put us on hold for 45 minutes) things went well. They did note that they did not think that Verizon had enough people in the central office to handle all of the installation going on and they were frequently on hold for considerable periods during the installation process. A point they were somewhat vocal about to me.

    The installers acknowledged that they had about 5 minutes training and one run through of a Cable card install during the training and had not done it since then. I had done considerable research on the subject as was able to provide “guidance” on what they were looking for.

    As far as Picture Quality is concerned I am absolutely delighted. I have had no picture drop-outs and it is rock solid. I have little to compare to as I moved from a 27 CRT / TIVO S2 / Comcast to a 60” HDTV / TIVO S3 / FIOS in one day (TV was delivered that same day & the TIVO S3 the day before). I had a number of people over for the Superbowl and they were all astounded at the picture. Several already had large TV systems but remarked how great this looked in comparison.

    With the TIVO S3 Cable Card install I do lose the interactive service (Video on Demand) but I never used those when I had them so that is not a big loss to me. I understand I can call in to order PPV but again in the 8 years I have had cable I have ordered one PPV item so that is not a loss for me. I love the dual tuner and the lack of frustration of missing shows due to conflicts.

    Internet service is solid. I had the lower bandwidth ordered 2 Up/ 5 down an it is consistently running 5 Up / 5 down. More than fast enough for what I do. D-Link box went in easy and has been operating without issue. I have 2 TIVOs hard wired and 2 computers via wireless.

    All in all I am a happy camper – Very Glad I made the switch
     
  14. Feb 11, 2007 #94 of 166
    rvs57lin

    rvs57lin New Member

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    --- YES I HAVE A TIVO BOX HOOKED UP TO MY FIOS INPUT AND IT WORKS GREAT. ALL I DO IS GO TO RECORD MENU WHEN I;M ON TIVO AND SELKECT WHAT EVER I HAVE RECORDED OR WHAT EBVER I WANT TO RECORD JUST LIKE I DID BEFORE I GOT FIOS. I ELECTED TO GO WITH THE FIOS DVR AND I DO PAY $12,95 /MO. WOULD TAKE AWHILE TO MAKE UP THR COST OF THE NEW PHASE 3 TIVO AT $1000.00. IT WPOULD BE NICE IF I COULD RECORD ONTO A CD FROM FIOS BUY I Cannot?????/
     
  15. Feb 12, 2007 #95 of 166
    rtinker

    rtinker New Member

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    I'll throw my experience in here pertaining to central Maryland.

    First of all, if you do not get FiOS telephone, then support is a PITB. We had MCI for one of our phone lines and VZ did not have their stuff together w/r/t how that would work post MCI/VZ merger, so we left things alone. However, every time I call for support they have a terrible time finding our account since our phone number is not FiOS based.

    So the initial install for Internet went pretty well, and I started off NOT having TV since I discovered that there were only 14 analog channels and all others required a decoder box or card. I have several TVs, and that many cable boxes would have made FiOS more expensive than even Comcast.

    When I got my S3, Comcast pissed me off big time and I decided then and there to get FiOS TV. I also realized that since my TiVOs are modulated (they appear as a "channel" in the house) that I really only needed a cable box per TiVo, not per-TV.

    So I have 1-S2 Humax box, 2-S2 TiVo DT Boxes, and 1-S3 TiVo DT Box. I have the Motorola 2500 cable boxes and use the serial control cable with them and it works fine.

    The install of the cable cards in the S3 did not go like clockwork, which was due to the inexperience of VZ with the TiVO and the fact that they had an experienced guy in the field working with a person back at a VZ building that was new. After waiting a long time for the cards to be programmed by the new person, the tech gave up and used his laptop to program them himself - why they just don't do that all the time I have no idea.

    So here is the rub - after a few weeks, I started to get programs recorded only on my S3 that were corrupted, would lock up during playback, and in very many cases would in fact reboot the TiVo. With its extremely long startup time, there is nothing more frustrating than having more than 5 minutes of two shows it was recording at the time lost due to a reboot of the box because it encountered digital data it did not like. This is because the S3 does not "cook" the data it receives at all - it dumps it to the hard drive directly, so if it has errors in it, then during playback is when it freaks out about it. This is an issue that TiVo definitely has to do something about because the reality is that there will be signal problems from time to time and the S3 should be able to deal with them better.

    Nonetheless the real problem with this situation came when I tried to get support to fix it. TiVo pointed the finger at the cable company, the cable company pointed the finger at TiVo. I got frustrated very fast. I eventually spoke with somebody at TiVo who told me how/why it can happen and that if I ran for several days without using any of the cable decoded recordings and the problem did not appear again, then the TiVo box is OK and the problem is definitely with FiOS TV. As a strong TiVo follower, how was I suppose to go without recording hardly anything for several days to test that?? I already told them that it appeared to happen more with HD recordings and so I suspected it was some sort of software performance problem like what plagues the stupid Humax boxes. Anyway, after discovering it happening on a non-HD channel that was outside the analog range of the cable (in other words, it used the cable card) I decided I would pursue the issue with Verizon some more. I got a good natured, smart technician who while initially did try to send me back to TiVo, he remembered that if the cable cards were not installed properly, there can be problems like this, and so he wanted to reset the cards. The amazing thing to me was that he said that resetting the cards can actually do a lot to correct problems like data corruption in the decryption of the signal. I was floored - I started off asking for two replacement cable cards and instead allowed him to talk me into getting the cards reset and trying things for a few days again.

    Well, surprisingly it looks like that may have actually worked. I was very hesitent to switch my recordings back to using the HD channels like I used to have (I recorded everything on the HD channel if it was available before this problem) but I definitely have not experienced the problem again and have watched several shows on channels above 49, which in the case of FiOS TV here is where the analog ends and the cable cards have to be used.

    All-in-all the FiOS experience for TV has not been too bad, and I definitely think in the long run it will be better than Comcast because I know that the level of professionalism and training between the two when it comes to the people they send to your home is as different as night and day. When Comcast came to install, they sent a guy who had just completed training and they sent him by himself, and he did not know how to do some things. I ended up helping him to avoid having to have the install re-scheduled when another person could come out. When I got a HD cable box from Comcast, the guy they sent out barely spoke English and had been in the country only 6 months - I have nothing against this, but it did make speaking with him much more difficult. With Verizon, the technician was smart, professional, had all the right tools, and in the case of my TV install where a coax splitter was bad, they stayed well into the evening and called in help (so I had 2 people on site) to try to get the issue resolved - very professional and determined.

    That's my $0.02 worth - the missing features on the S3 are a big pain, but an even bigger pain is its inability to deal with data corruption in the incoming signal, so I sincerely hope they address this - it is one of those things where like the TiVo Prayer in another thread on this board states - you can go instantly from loving your TiVO to wanting to beat it to pieces with a baseball bat for making you miss your favorite show! I am one of those people who would have been MUCH happier with a 2-tuner S3 having two sets of line-level (component) or DVI/HDMI inputs using two cable boxes than the cable cards. The reason is that the cable box would filter the data corruption from the TiVo. Sure the TiVo would need more horsepower to encode the video signal, but hey - I prefer reliability over more profit for TiVo.
     
  16. Feb 27, 2007 #96 of 166
    Hogie

    Hogie New Member

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    Okay I did a search on Fios and figured I'd ask my questions here. I read most of this thread and really have no idea what anyone is talking about.

    Right now I have a simple S2 DT tivo and comcast BASIC cable. Right now everything is simple. Cable to tivo to TV.

    In about a week I'm going to be switching to Fios when a new HD TV arrives. I don't even know what a cable card is but apparently that's how it's going to work with the Fios. Since there will be no set top box I'm wondering how (IF) my DT tivo will work with the new setup? I'm scared to death there will be some issue and my tivo won't work or I'll lose one of the tuners or I'll be able to record only like 20 channels.

    So how exactly does this setup work? Again, I have no idea what a cable card is. I know I'm such a novice but I AM a guy and I know a lot about sports I swear.
     
  17. Feb 27, 2007 #97 of 166
    stevel

    stevel Dumb Blond TCF Club

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    CableCARD is relevant only if you switch to a TiVo Series 3. Otherwise you're dealing with a "cable box" with your TiVo S2. You can use a splitter on the FiOS feed into their box, run it to the RF in of the S2-DT and tune in channels 49 and under. You'll need to configure the IR emitter for the box for the main input.
     
  18. Feb 28, 2007 #98 of 166
    smilex3md

    smilex3md New Member

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    Feb 28, 2007
    Hi - I am considering getting FIOS TV, we do have FIOS Internet. We have 1 HDTV and 2 older TVs. We also have 2 S2 Tivo's. With our Comcast cable, we use a cable splitter to connect to our S2 Tivo as well as to the TV. This allows us to watch one program while recording another without using a Tivo with a dual tuner. Does anyone know if this type of configuration is possible with the standard FIOS set top box (STB)?

    Thanks, I have scoured this thread but saw nothing that mentioned using cable splitters with the FIOS STB.
     
  19. Feb 28, 2007 #99 of 166
    rtinker

    rtinker New Member

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    Oct 24, 2005
    To elaborate a little and clarify... The TiVO cannot use two cable boxes at once, and so one of the tuners will take the cable feed directly, and it will only tune the analog (< 49 in Howard County) channels, and the other tuner will use the line level inputs (RCA red, white, yellow cable) from the cable box and it will be able to get all channels. So, you need to split your cable - one goes directly into the RF in on your S2, the other goes to the RF in on the cable box, and then the output of the cable box goes to the line in on the S2.

    What I should mention is that with the Motorola cable box I got with my installation, I was able to use the serial control cable. Both methods of controlling the cable box will work and both cables came with your TiVO, but if the cable box has a serial port, it is definitely better to use that one. One reason is that occasionally when Verizon does some maintenance or reprogramming, it causes all of the cable boxes to power off. With the IR control, the TiVO I don't think can detect this and turn the boxes back on, but since using the serial control I have not had that problem (perhaps it has nothing to do with the serial control, but that is how it appears anyway). So try to use the serial control cable if possible -- seems to work much better.

    smilex3md - Yes, you can split the cable - it is just like Comcast's signal but with fewer analog channels. Your regular TVs can get the basic channels (major networks and a few other things) without a cable box, but for most of the content you do need the cable box.
     
  20. ferreter

    ferreter Member

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    Nov 24, 2005
    Reston, VA
    Does anyone know how many analog channels are offered in Fairfax County, VA (Reston specifically)? Is there a listing somewhere?
     

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