TiVo warns not to buy second hand S1s

Discussion in 'TiVo Series 1 - UK' started by TCM2007, Feb 4, 2011.

  1. Feb 4, 2011 #1 of 23
    TCM2007

    TCM2007 New Member

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    According to this:

    http://www.tivo.com/abouttivo/international/tivo-virgin-media.html

    Now at the risk of being told I'm a doom and gloom merchant, that doesn't sound good...
     
  2. Feb 4, 2011 #2 of 23
    Duncan

    Duncan New Member

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    That hardly sounds like it will be of any use at all if you live in an area that Virgin doesn't cover.
     
  3. Feb 4, 2011 #3 of 23
    OzSat

    OzSat Very Nice Moderator

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    They haven't been activating S1 since the end of last year - as some have found.

    It still gives not hint on how long activated S1s will last for.
     
  4. Feb 4, 2011 #4 of 23
    OzSat

    OzSat Very Nice Moderator

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    The new terms and contract thread covered some of the points - but at the end of the day Y&C said the service could end with 28 days notice.
     
  5. Feb 4, 2011 #5 of 23
    smatson

    smatson New Member

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    Virgin Media in jersey i do not think so :(
     
  6. Feb 4, 2011 #6 of 23
    mikerr

    mikerr TiVoCentral.co.uk

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    Lancashire, UK
    Sky no longer have access to the US systems at all, and haven't for a while now.

    This might mean the closure of the support line - no more contract with sky.

    So no new subs,
    and no telephone support,
    but guide data doesn't involve sky, and depending on tivos setup - may be converted from the UK source needed for VM TiVo anyway

    We live in hope...
     
  7. Feb 4, 2011 #7 of 23
    ramtops

    ramtops New Member

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    near Bristol
  8. Feb 4, 2011 #8 of 23
    cwaring

    cwaring VM Tivo User

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    Knaresboroug...
    Lifetime of the service. You think they should last around 80-100 years or something? :rolleyes:
     
  9. Feb 6, 2011 #9 of 23
    Pete77

    Pete77 New Member

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    The system message I had on my S1 Tivo about the new Virgin Tivo service has now been replaced with another system message dated Friday 4th February. I did not delete the previous system message about the new Virgin Tivo service and nor did the new message icon illuminate for either system message from Tivo about the new Virgin Tivo service. This new message waiting icon always illuminates in yellow for box generated messages about a change in channel lineup.

    Anyhow the new message has been adjusted to reflect the fact that Virgin have obviously had lots of complaints from Tivo S1 owners who wanted the new Virgin Media Tivo and probably registered for it but find they can't have it as they do not live in Virgin Cable land. The new message reads as follows:-
    So it seems Virgin's marketing department has finally begun to get the message that they cannot replace Tivo S1 boxes in 50% of UK homes even if people are willing to pay the rather large premium (if Tivo and Virgin are serious about getting rid of the S1 boxes they should have offered a much better deal to customers not taking the XL package even if for brand new Tivo customers for the time being Virgin are requiring them to take the XL package) and now know that they cannot help those Tivo S1 customers.

    My view is that Sky's access to Tivo's systems and their ability to take money for the Tivo S1 subs has been cut off by the terms of the new contract with Virgin after a certain date in late 2010 and the exclusive deal Virgin have for all new subs and new customers means that Sky cannot now take any money for subs or access Tivo's subscription record systems. If Tivo perceive that there is going to be a lot of flack with closing UK S1 service then they may well in due course try and negotiate with Virgin to provide customer support on those boxes and start taking the £10 per month payments again. I believe that payment through Sky stopped because there was a critical date after which Sky was contractually no longer allowed to take payments. The costs of still picking up the Tivo S1 customer service line by Sky must be negligible and Sky may have agreed to go on doing this for the short term on a goodwill basis even though there is no longer a formal contract between Tivo and Sky.
     
  10. TCM2007

    TCM2007 New Member

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    I'd agree with most of that bar the last sentence - Sky never do anything for "goodwill"!

    I think an open ended support contract from Sky for S1 owners was negotiated as part of a large lump sum settlement in 2002 when TiVo gave up on the UK.

    That's still in place 9which is why the CS line still works), but my guess is the Virgin deal's exclusivity means that Sky can no longer take the cash.
     
  11. Pete77

    Pete77 New Member

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    And nor they can reactivate subscription services on any unit currently marked as account closed.

    The only way that might possibly now be done is by trying special pleading through forum PM with a Tivo employee familiar with the old UK S1 service like TivoPony or TivoJerry.
     
  12. TCM2007

    TCM2007 New Member

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    I suspect that has a rather more mundane technical root, as that had been the case for some considerable time, certainly well before they stopped taking the £10s.
     
  13. Milhouse

    Milhouse New Member

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    How hard would it be for TiVo to support UK customers (activations, monthly subscriptions, direct debit setup etc.) via a page on the tivo.com website? A simple web-form/email system should suffice, with requests being fielded by US-based CSRs - can't imagine there'd be more than a handful of issues raised a week, and the chances of successful conclusion far higher when dealing with the organ grinder than with Sky and their hand-off approach and constant griping about problems with Sky/TiVo computer systems.
     
  14. Pete77

    Pete77 New Member

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    Or latterly their increasing lack of Tivo specific staff who knew much about what Tivo S1 service was or how to alter subscription arrangements for it. As the S1 is still also a supported product in the USA supporting our UK units should present few issues other than arranging to make sure their US bank can also accept any UK credit or internationally acceptable UK debit card.
     
  15. sad_tivo_man

    sad_tivo_man New Member

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    Does it? After getting 'this line is too busy' type messages followed by being hung-up .....to waiting twice in a hold queue for over 30 minutes each time before giving up.....
     
  16. achookang

    achookang New Member

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    Basildon
    What is the correct procedure if I want to officially cancel my Tivo subscription. Yes, I know they have suspended the £10/mo for now, but I want to ensure it isn't restarted in the future and I just want to forget about it. I am not in a Virgin cable area and have moved to Freesat
     
  17. cwaring

    cwaring VM Tivo User

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    As there is no current "Customer Service" available, I think the only thing you can do is cancel your DD.
     
  18. sad_tivo_man

    sad_tivo_man New Member

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    Not so easy...if the small print was a Continuous Payment Authority then it has to come from the other end.
     
  19. OzSat

    OzSat Very Nice Moderator

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    Its easy - if you cancel with the bank then they (the bank) have to refund any subsequent payments
     
  20. achookang

    achookang New Member

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    Mar 27, 2002
    Basildon
    That's what I was a little afraid of...
     

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