Tivo wants to charge me $50 plus return shipping to exchange a unitwithin warranty!!

Discussion in 'TiVo Series3 HDTV DVRs' started by dtphonehome, Aug 28, 2007.

  1. dtphonehome

    dtphonehome Member

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    Dec 26, 2006

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    Totally agree! I was most upset that they had me over their knee...I could either eat the $800 Tivo, or I HAD to use their for-fee repair service. If I didn't want to pay, too bad, there's no way I can use my Tivo.
     
  2. c3

    c3 TiVoholic

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    Sep 8, 2000
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    TiVo is not a PC which a consumer can open up and replace parts.
     
  3. dtphonehome

    dtphonehome Member

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    Dec 26, 2006
    Then they shouldn't require you to pay them to replace a part, which is covered.
     
  4. wierdo

    wierdo New Member

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    Apr 7, 2002
    Arkansas, US
    I would disagree, but some people are too stupid to avoid becoming the discharge path for one of the caps in the power supply. They hurt, and someone might sue. Or even die, if they had a weak heart.

    Other than the ridiculous litigiousness of our society, there's no reason just about anybody can't replace any of the components that make up a TiVo. Granted, if it was a motherboard issue, it would have to be replaced whole, but I'd bet that TiVo does just that themselves.

    Besides, there's nothing that precludes them from sending you the part to have an electronics repair shop replace.
     
  5. c3

    c3 TiVoholic

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    Sep 8, 2000
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    Without knowing what's broken, what part (other than the whole unit) should TiVo send out?
     
  6. booboy97

    booboy97 Member

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    Sep 20, 2000
    Pleasanton,...
    Same here. I had a power supply fail in July and I got mine back in December 2006. The CSR said that since I paid so much for the machine, they'd waive the charge. Did expresss exchange, TiVo transfered lifetime and I was back up and running. I did have to pay to send mine back though...
     

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