Tivo VOX Remote for Bolt - No Activity Light plus can't Unpair

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I just got a new Tivo VOX Remote for the Bolt as an early Christmas gift. But I'm having some problems.

1) The Activity Light doesn't display above the Tivo home button. However, if I look in the crack (where the button is), under the cover, I can barely see the lights. It's like the cover doesn't have that see-through area that displays the light. I've searched and have not been able to find anyone with this problem. Black Tivo VOX Bolt Remote.

2) When I select to Unpair all remotes, the remote remains paired.

Any ideas? Other than the above two things, the remote works (including voice). But it's not feasible when I can't see the activity lights in order to carry out certain actions.

Any input you have would be greatly appreciated. Thanks!

 

That's the weird thing about this remote - it's like the plastic isn't at all translucent. It's solid. I've seen videos of this remote and you cannot see any part of the indication light whatsoever, on mine, unless looking through the tiny cut area around the main Tivo button. It's the weirdest thing. And I've been a TIVO owner since Series 1.