Tivo Unresponsive to Fixing Issues - Try Dispute Resolution

Discussion in 'TiVo Coffee House - TiVo Discussion' started by davahad, Feb 4, 2017.

  1. slowbiscuit

    slowbiscuit FUBAR

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    Interesting. So... what happens to those of us with lifetime service bought years ago that file a dispute over unfixed guide data (mine was almost 3 years ago with the current Roamio I have)? Do they start progressively refunding part of the service paid?

    Hmm. This dispute is valid and directly related to the amount paid to Tivo for service. I think more people should go this route with Rivo to force them to take action to fix the guide data problems.
     
    Mikeguy likes this.
  2. jrtroo

    jrtroo Chill- its just TV

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    I wonder what those terms are with their cable partners. That is a larger group of customers and carry more weight than us.
     
  3. scottchez

    scottchez Active Member

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    I got to agree that Tivo support is going down hill since the merger.
    Look at the very active Cox on Demand is available thread in this same section. We call tivo, they say reboot or call Cox.
    Cox Cable has confirmed issue is on the Tivo said, only way to get Tivo to do anything is to have the Cox Reps call Tivo as we the customer are not believed. They even auto closed one of my tickets, they replied with Solution Reboot Tivo and closed it, that is crazy,
     
  4. Pete_L_P

    Pete_L_P New Member

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    I just found this thread after tivo failed to record several warrior games due to the lack of program guide info for CSN BayArea. CSN (and only CSN) had a great deal of "to be announced" for program titles.

    I seem to have solved this problem for my situation, and I thought I'd post my steps here, in the hope that it may be helpful to some others. (YMMV)

    Checking my system info, I noticed that my last successful network connection was that same morning. So that meant I could probably exclude failed network communications as the issue.

    I also noticed that in the system info screen the "Status" line right below the network info was set to "Awaiting Restart". Which implied that there was likely a new software update waiting to be installed on the next reboot.

    I figured that this was worth a try, but did not want to risk disk damage by pulling the plug during a potential disk write. I looked and couldn't find a reboot option in the Tivo menu system, but after some googling, I found the actual restart command hiding within the help menus:

    TiVo Central > Settings & Messages > Help > Restart or Reset System > Restart the TiVo DVR

    It took about a half hour or more, and then, just to be thorough, I forced a network update.

    Now all of my CSN program info is fully in place
     
  5. series5orpremier

    series5orpremier Well-Known Member

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    Unrelated to the software version update. Don't hold your breath that your guide problems are over.
     
  6. Pete_L_P

    Pete_L_P New Member

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    Nice to hear a comment on this issue with absolute certainty. But I'm curious as to how you achieved that certainty
     
  7. V7Goose

    V7Goose OTA ONLY and Loving It!

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    Because those of us who use various TiVo devices a lot and are active on this forum have observed these exact guide problems in massive numbers ever since Bad Rovi began to destroy TiVo back in October, 2016. We have shared this information in MANY other threads, most significantly, all the threads that talk about GUIDE DATA in the name!
     
  8. Pete_L_P

    Pete_L_P New Member

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    I've been reading a fair amount on this, and have yet to see anything that conclusively excludes software as being one of the factors.

    Many of these discussions talk about the need to clear all data and reload. Those are precisely software specific problems.

    My own experience of having bad guide data after several days of successful network connections and full resolution with the installation of the version update clearly points to software as an issue. Even if the issue was not fixed in the specific update (and simply cleared by something else in my process), its still a software issue, rather than a data specific issue.

    Feel free to disagree or provide a more specific link
     
    Last edited: Mar 20, 2017
  9. davahad

    davahad Member

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    It was just a coincidence as I have been working with Tivo to get this fixed for months now. The most recent support had this resolved middle last week. Prior it was TO BE ANNOUNCED every day during prime time hours.
     
  10. series5orpremier

    series5orpremier Well-Known Member

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    And my most recent guide data download yesterday, even with the new software, continues to have missing data. Now if it continues not to fill in after at least a day there may be that workaround to clear and delete all data before re-downloading it, but that's not a viable long-term solution and only worth the effort in extreme cases.
     
  11. davahad

    davahad Member

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    Yes they have fixed the CH 720/721 about 5 times before and it has always gone back to being 2-3 days worth of good data and the rest To Be Announced.

    In my recent conversation they said they were struggling because of all the software issues (HDMI, Dolby Digital) with the last release so they were not focused on Guide Data. Now that the software is updated and fixed most of the issues they said they are focused on the guide data.

    If Ch 720/721 guide data is good for more than a week they may have figured it out and fixed this issue.
     

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