Tivo to Go suddenly stopped working

Discussion in 'TiVo Home Media Features & TiVoToGo' started by murko, Sep 1, 2007.

  1. murko

    murko New Member

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    Sep 1, 2007
    For some reason, all three of my computers are no longer capable of transferring recorded Tivo programs to my pc's. I get the following error message - "There was an error while attempting to retreive data from the selected DVR. An established connection was aborted by the software in your host machine." Interestingly, on my tv I can see my photos and music from all my PC's, so I think the hardware is "seeing" each other. So why then am I suddenly unable to transfer TV programs?? Many thanks for any help.
     
  2. harrigill

    harrigill New Member

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    Jan 27, 2005
    Seattle, WA
    I have the same problem. It just stopped working recently. Am using TiVo Desktop 2.6.2. Galleon cannot connect either. Have checked network connectivity and firewall.
     
  3. lafos

    lafos Well-Known Member

    1,428
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    Nov 7, 2004
    Sioux Falls, SD
    The TTG system has different functions, server and client. So one part may act up.

    Try shutting down TD, and then find the cache folder for TiVo desktop and clean it out. Sometimes that helps when communication issues arise. Since it's affecting all the TiVos, you can try rebooting one of them to see if that fixes the problem.

    In TD 2.6.2, there is an option to reset the program. This can also help reset the communication glitch you're seeing. Look under File/Preferences.
     
  4. harrigill

    harrigill New Member

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    Jan 27, 2005
    Seattle, WA
    Lafos - thanks for the suggestions. However, I am still broken. As with the original posting, things were working but recently stopped working. Whenever I attempt to use TD to xfer a show FROM my TiVos TO my PC (Vista), TD opens the window to search for programs on the TiVo, then displays:

    "There was an error while attempting to retreive data from the selected DVR. An established connection was aborted by the software in your host machine."

    The server is working, as I can xfer files from the PC to the TiVo. I have checked that the firewall is not blocking, and I have cleared the caches. I suspect that it is NOT Tivo Desktop as Gallion also fails (no real error message, just a generic Save Failed notice). I installed TD on a second PC and have the same problem.

    On the PC side I have Vista and TD 2.6.2. On the TiVo side I have an S2 and an HD. The network is fine. I validated the Media Access Key, and that file xfers are turned on for my DVRs at the My TiVo web site.

    Other apps like viewing PC photos from the TiVo work fine. I simply cannot xfer files from the TiVo to the PC.

    Ideas?
     
  5. ggieseke

    ggieseke Well-Known Member

    5,632
    679
    May 30, 2008
    Have you tried a cold reboot of the TiVo itself? Just unplug the power cord for about 30 seconds.
     

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