TiVo text is grey on grey background

Discussion in 'TiVo Help Center' started by Sven Ingvar Jönsson, Aug 24, 2018.

  1. sijon

    sijon New Member

    Aug 23, 2018


    I have a TiVo box through subscription from ComHem in Sweden. The subscription started 14/6 2015. Everything was OK, but about 30/4 2016 there was a software update and after that all TiVo text is grey on grey background. Almost unreadable unless you are sitting right in front of and very close to the TV.
    I have sent my complaints to ComHem five times 2/5 2016 - 1/4 2017. In their answer they say that they are well aware of the problem, they have received many complaints and they are working on a solution, but nothing has happened.

    Best regards
    Sven Ingvar Jönsson
  2. KDeFlane

    KDeFlane Active Member

    Jan 29, 2014
    Silicon Valley
    I'll be the first to ask:
    What model is the hardware?
    What software version is it running?

    I'm almost afraid to ask:
    Have you tried switching between SD and HD menu settings?
    How have you lived with this problem for so long??
  3. sijon

    sijon New Member

    Aug 23, 2018
    KDeFlane, thank you for your answer!

    Hardware model: GX-CM700CF
    Software version:

    I have not tried switching between SD and HD. I do not know how to do this.

    I have been waiting all the time for the COM HEM software update to solve the problem
    Last edited: Aug 25, 2018
  4. sijon

    sijon New Member

    Aug 23, 2018
    Switching between SD and HD: I found a description but I do not think that I have the prerequisites to do this.
  5. HerronScott

    HerronScott Well-Known Member

    Jan 1, 2002
    Staunton, VA


    Unfortunately, we don't get much in the way of posts here from users of TiVo software on alternate hardware (ie non-TiVo hardware). I wish we could help but this sounds like something unique to your ComHem's deployment and your best support options are through ComHem and any user forums they might have.

    I hope you get your issue resolved soon!


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