TiVo Support question

Discussion in 'TiVo Help Center' started by TKnight206, Oct 17, 2020.

  1. TKnight206

    TKnight206 Active Member

    344
    87
    Oct 20, 2016

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    Is anyone having trouble with the dropdown menu on Tivo Customer Support Community for the TiVo Serial Number?

    The website feels like a mess and nothing seems intuitive anymore for contacting them.
     
  2. NorthAlabama

    NorthAlabama tabasco rules

    11,576
    3,113
    Apr 19, 2012
    sweet home, al
    i've noticed after logging in and navigating to support, it's no longer recognizing the log in - this may be causing the behavior you've observed.
     
  3. JoeKustra

    JoeKustra in the other Alabama TCF Club

    20,130
    3,715
    Dec 7, 2012
    Ashland, PA...
    Site is messed up. I get "You don't have access to Apex class named 'Tivo_ArticleTivo_HandlerCntrl'" error.
     
  4. djl25

    djl25 C64 hacker

    98
    1
    May 26, 2005
    Providence, RI
    Errors all over the place. Gave up on trying to report channel frequency errors for my PBS stations.
     
  5. ThAbtO

    ThAbtO TiVoholic by the bay TCF Club

    12,306
    1,069
    Apr 6, 2000
    SF Bay Area

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    Tivo Customer Support Community
     
  6. TKnight206

    TKnight206 Active Member

    344
    87
    Oct 20, 2016
    I don't log in to contact them. Can't remember if I ever did.

    Some URLs I've saved for my convenience.

    SkipMode
    https://survey.confirmit.com/wix/1/p3075425841.aspx

    Lineup
    Tivo Customer Support Community

    Contact (As I said, this no longer works for me because of the drop-down menu not working for TiVo Serial Number)
    Tivo Customer Support Community

    Ideas
    http://advisors.tivo.com/wix/p2272893819.aspx
     
  7. sehale

    sehale Member

    168
    9
    Jun 27, 2007
    Newark, DE
    Yes - the dropdown wouldn't work for me. I wound up just calling and talking to someone.
     
  8. KevTech

    KevTech Active Member

    427
    218
    Apr 15, 2014
    Seattle
    You have to log in to use that form then the drop down will list all your Tivo as well as auto populate your name, address, email.

    Image1.jpg
     
  9. TKnight206

    TKnight206 Active Member

    344
    87
    Oct 20, 2016
    Well, that's disappointing. I never had to log in before. Apparently, logging in works.
     

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