Bad Experience with Tivo Support. My HUMAX unit broke after one week. I called to get a replacement unit. When it arrived, I followed the instructions exactly. Here is what happened when I tried to transfer my account: 1. After listening to TIVO's music on hold for about ten minutes, the first representative came to the phone. She asked me various identification questions, then she put me on hold again. Then she told me that she only handled new activations and not transfers. She then put me on hold for another 15 minutes. 2. A second person came to the phone. She asked me to identify myself again with the very same questions. She then put me on hold. When she returned, she said that the transfer had to be handled by HUMAX and suggested that I call them. I asked to speak with a manager. She gave me a case number. Of course, I was put on hold again. 3. When the manager came on, I explained that I was replacing a unit and needed to transfer my account. She had to ask me the same questions, but then she transferred the account. I complained that I had been on hold for about 40 minutes. She apologized weakly. Until now, I really liked Tivo. Their lack of support is apalling. With this type of support, this company will not be in business very long.