Advertisements I recently added a TiVO Bolt Vox to my collection. I also still use a Premiere XL. If I understand correctly, the Bolt runs TE4 and the Premiere runs TE3. I want to be able to move content from the Bolt to the Premiere. Well, it is not happeneing. I can easily move content via either the interface or the web from the Premiere to the Bolt, but not the other way. it seems that a TE3 device cannot see a TE4 device although a TE4 device can see a TE3 device. I have probably spent (wasted) a day and a half of my time on the phone with TiVO support. First they claimed they would push down a patch to fix things. After a few days of hearing nothing, I called again. I provided a case number, but the rep said there was nothing on the ticket about what had to be done. A couple of hours of troubleshooting later, the ticket was updated. Days later, still nothing...I am going to stop the story here and not get into how every rep I speak to asks me to do the same things the last rep did. Horrible support. The last straw is when a rep asks me to try to connect both devices directly to the router and I explain that it is impossible (all are on 3 different floors), reminded the rep that I had no problem on the exact same network connection moving files from my Premier to my Premiere XL in either direction, and I tell her that their engineering team needs to test this compatability. I tell her that I am not their test lab and that it is not up to the customer to do this. I ask for escalation to a supervisor. After an hour on the phone with the supervisor, she asks me to connect the devices directly to the router, despite my initial explanation to her at the start of the hour that this would not be possible and that I am not TiVO's test lab. Anyway, I am just exhausted from the ordeal. If anyone from TiVO is reading, what is the story? Is this a known and documented issue? Will TiVO enable support for file transfer in both directions between TE3 and TE4? Or will this just not be supported? Really, stop wasting your customers' time. You are better than this.