TiVo support has been nasty recently; a sign of things to come under new ownership?

Discussion in 'TiVo Coffee House - TiVo Discussion' started by Sparky1234, Dec 14, 2016.

  1. atmuscarella

    atmuscarella Well-Known Member

    6,955
    617
    Oct 11, 2005
    Rochester NY

    Advertisements

    Sorry that my post had messed up what I was quoting, I fixed it. My comments where directed at that post which indicated that software on older TiVos must be terrible. It was/is not, with those older units functioning very well for what they where designed for (to be DVRs).

    TiVo started this move to being a unified entertainment system with the Premiere (they called it One Box back then). The Premiere units (Series 4 TiVos) where a complete fail. They were barely use-able as a DVRs when in the HD UI before the 2014 software rewrite and still suck as a streaming device in my opinion. The Premiere units did also have the older SD UI as an option and before the 2014 rewrite if one didn't want to deal with the terrible (at the time) HD UI you could just switch to the SD UI and they functioned well as a DVR.

    The Roamios (Series 5 TiVos) released in 2013 where the first units that really functioned acceptably as combined DVR/Streaming devices. The Bolts (Series 6 TiVos) are even better at it. I agree for people who are consuming video from various source the One Pass concept and unified search are great - when they work. However the way TiVo decided to implement these features is complex and has caused issues for many people. So for those who just watch TV via cable or OTA having this complexity sucks when it is causing issues and they never get any benefit from it.

    Of course the best solution is for TiVo to just make is all work correctly. Maybe someday.
     
    Last edited: Dec 19, 2016
  2. Sparky1234

    Sparky1234 Well-Known Member

    2,333
    350
    May 8, 2006
    Series 2 is in my closed. Concur that a series 2 UI was simple and worked well. Premiers work well as a DVR but not as a unified box or for streaming. Maybe it's my Roamio but it freezes all the time requiring power off / on and stutters badly when streaming from Amazon Video. I'll have to try One Pass to capture Amazon Video if that's possible.

    Add this so-so hardware/software performance that is chronicled throughout this community and I'm not ready to invest in Bolt+ until TiVo fixes it's company wide issues. They could at least be nicer... I won't melt like sugar but expect more from TiVo / Rovi!
     
  3. alex_h

    alex_h Member

    32
    5
    Feb 10, 2004
    Fort...
    @atmuscarella I liked the Premier, but I got it a year into the lifecycle and bought a Refurb on a whim for $100. It was an upgrade from the older units. The migration from SD->HD UI was slow and awkward, and I know people were switching back. I think my Roamio still has a few SD screens where the PIP disappears.

    But the "I can't imagine what the UI was like," in some ways the same, in some ways primitive. I think the biggest limitation was at 480i resolution, there just weren't enough pixels. It took a while for Tivo to figure out what to do with the HD Resolution, but I'm really happy with how it works now.

    The Premier, was a DVR with some basic streaming apps bolted on, the integrated search was cool though. I contacted support that I didn't understand why my Hulu and Netflix streaming queues weren't in Now Playing.

    With the new One Pass, we've been really happy. Hear about a show, pull out phone, get a One Pass, it's waiting for us to watch. No muss, no fuss. As a Cable Cutter, I love it. Catching up on a show in Season 3? Netflix the old stuff, buy the earlier stuff from this season, Hulu the most recent 5, while the Tivo is recording new stuff, without needing to thing about "where does this episode come from." It's really really cool.

    I'd have loved to go Bolt, but the $200 Roamio OTA All-In was too good to pass up. :)
     
  4. samccfl99

    samccfl99 I Am Sometimes Vocal

    930
    136
    Sep 7, 2013
    coconut...
    Well I guess I forgot the older ones were only DVR's, which is fine by me, but not with just one or two tuners with no space to speak of. Good for a bedroom these days I suppose (if it could talk to other tivos). Of course the 1P is nice if you have a streaming service...

    Sorry if I turned this into a thread about the box itself. We were talking about their support. HA! Support! Their biggest problems are the "brains" in CA development...AND NOW ROVI!!!
     
  5. Sparky1234

    Sparky1234 Well-Known Member

    2,333
    350
    May 8, 2006

    Advertisements

    And now back to the originally scheduled program...

    Relatively new to me Roamio is freezing up and throwing C423 codes - loosing connection to my other TiVos on the same home wired cat 6 network. Delving back into TiVo support should be fun. Support should be top notch for what a TiVo costs with all in service. Standby for more horror stories about lack there of.
     
  6. sbillard

    sbillard Member

    89
    10
    Sep 16, 2014
    You probably got the tense of your verb wrong. Should be "it WAS available...." or "it may someday be available again...." right now the streaming guide data is lacking (to be charitable.) There even shows that are "advertised" by the TiVo online site that are not findable for a 1P. Go figure.
     
  7. Sparky1234

    Sparky1234 Well-Known Member

    2,333
    350
    May 8, 2006
    Can any streaming content be recorded on a TiVo?
     
  8. alexb

    alexb Active Member

    436
    58
    Jan 4, 2003
    Kirkland, WA
    No. The onepass launch the streaming app (xfinity, amazon, Netflix, etc)
     
  9. alexb

    alexb Active Member

    436
    58
    Jan 4, 2003
    Kirkland, WA
    I do like how on the X1 their new Netflix integration says record, but AFAIK it appears to work the same as onepass.

    However it is a lesson in simplicity TiVo could learn from.
     
  10. Sparky1234

    Sparky1234 Well-Known Member

    2,333
    350
    May 8, 2006
    So the streaming app opens up automatically when the content is available? Or does the content show up in the TiVo folder indicating it's now available for streaming?
     
  11. HerronScott

    HerronScott Well-Known Member

    7,631
    1,141
    Jan 1, 2002
    Staunton, VA
    If you have set up a OnePass and included streaming content, then it should show up in the folder for it when it's available. You can select play and it will open up the streaming app and play that show.

    With the switch to Rovi data, that has not happened for some shows or is very far behind the actual release. The Grand Tour finally showed up as available for a OnePass but only has the first 2 shows the last time I checked when there are 5 available for example.

    Scott
     
  12. slowbiscuit

    slowbiscuit FUBAR

    4,697
    633
    Sep 19, 2006
    In the ATL
    I really don't understand why streaming search and 1P functionality was broken just because they converted to Rovi guide data. You'd think the two would have nothing to do with each other.

    Tivo has become a sad shadow of its former self since this merger, and I'm not getting the impression that any of the old staff that cared can do anything about it. Glaringly obvious stuff like this that you'd think should have been fixed after the merger is just sitting out there for months now.
     
  13. alexb

    alexb Active Member

    436
    58
    Jan 4, 2003
    Kirkland, WA
    it doesnt seem broken on my bolt+ (search) i have no idea what 1P is.
     
  14. Mikeguy

    Mikeguy Well-Known Member

    27,636
    9,211
    Jul 28, 2005
    1P = OnePass.
     
  15. slowbiscuit

    slowbiscuit FUBAR

    4,697
    633
    Sep 19, 2006
    In the ATL
    Try searching for Man in the High Castle (one of Amazon's most popular shows) and see if you get any of the new S2 eps. Nothing found on my Roamio.

    This is just one of many examples btw.
     
  16. alexb

    alexb Active Member

    436
    58
    Jan 4, 2003
    Kirkland, WA
    OIC yeah, that's crap. I get ep2 of man in high castle.
    Oh well I will continue to use the apps in my tv.
     
  17. jcthorne

    jcthorne Well-Known Member

    3,116
    196
    Jan 28, 2002
    Houston
    Since the Rovi takeover, the remaining tivo DVR team has broken one part of the system after another. Very little getting fixed. At this rate its just a matter of time until the Tivo systems that I own and use will no longer serve the intended purpose. Its already pretty close.

    I do still hold hope that tivo can turn this around and make it a working system again. I used to recommend Tivo to folks all the time. I no longer do. Can't since most of them are not network hobbyists, they just want a DVR that works. The tivo no longer does without constant interaction and upkeep.
     
    sharkster and Sparky1234 like this.
  18. Mikeguy

    Mikeguy Well-Known Member

    27,636
    9,211
    Jul 28, 2005
    I know that I am in the minority here, but my TiVo's just work, as always, without interaction from me. (I'm not including the most recent, trouble-prone TIVO update--but which still affects me little.) Like, I'm guessing, many TiVo users, I never would have known what a "Rovi" was, absent my coming here. And, in fact, I've seen some nice developments in the past year or 2--some nice promotions and deals, commercial skip and accelerated playback, enhanced closed caption support, and TiVo telephone sales continuing to be both friendly and generous towards me (free Slide Pro remote with a box purchase--yeah!).

    The one thing I had noticed was some generic guide listings for shows, along the lines of, for a talk show, "A talk show where people talk." But I can't recall if that is a new development or not. Also, I find the EOL of TiVo Desktop, and the lack of a supported alternative, sad--but it never had felt to me like TiVo had put much emphasis or support there, over time.

    Having said this, my guess is that my TiVo needs and uses are more basic than others here, being an OTA guy (albeit in a large urban area with many OTA channels).

    Not denying anyone else's experience, but just providing that of what I'm guessing is a pretty big segment of TiVo users (so, please don't flame me . . .).
     
  19. Sparky1234

    Sparky1234 Well-Known Member

    2,333
    350
    May 8, 2006
    You are the lucky one. Most feedback has been very negative.
     
  20. Mikeguy

    Mikeguy Well-Known Member

    27,636
    9,211
    Jul 28, 2005
    I guess the biggest issues I'm seeing are with the Guide and as to the recent software update. And my hunch is, as I'm on OTA, I have less of an issue than cable folks do.

    Mind you, I would like seeing all the issues fixed--this is not a free pass. ;)
     

Share This Page

spam firewall

Advertisements