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Discussion in 'TiVo Coffee House - TiVo Discussion' started by sender_name, Jul 22, 2019.
Well August 30 has come and gone and still working fine
I have no idea as to TiVo's plans in your situation, but typically a company will try not to do things to customers during extended holiday weekends (for at least US based support, extended holiday weekends are not the best time to make changes as escalation is not as available as during normal business hours).
You make a good point, but how much escalation is involved in "You participated in a promotion whereby you agreed to the deactivation of this unit on this date".
A number of people in this forum were concerned that the wrong box on their account might be deactivated. I could see where that would require immediate and significant escalation, especially on a holiday weekend.
This is a heads-up for people who took advantage of the Summer Sale and purchased the TiVo Bolt Vox 1TB for cable only. Amazon is now listing the product for $249.98 here:
If you still have price protection benefits on your credit card you might want to apply for the difference. I still have Citi Price Rewind on my card for purchases prior to Sept. 22, and they just approved a $50.01 credit to my account.
I would like to sell my lifetime device that they failed to deactivate on eBay. Can I safely assume they will never deactivate it at this point since I got this far and it still works fine? I don't want to risk negative eBay feedback if someone has the device get deactivated after they buy it from me.
I don't think you can safely assume anything when it comes to TiVo. They have been known to deactivate boxes when they discover discrepancies in their records.
The buyer has 60 days to leave feedback. Other things could go wrong with the Tivo in that time period like a hard drive or power supply failure or a lightning strike. You could just refund their money if the service was cancelled within the 60 day period. I think if the DVR was transferred to the buyer's account, then their beef is with Tivo concerning service cancellation. If the Tivo is still on your account when the serivice is cancelled then it might be your responsibility.
Can't really assume anything though good chance they will not deactivate. But I would not sell it if I were you. Risking bad feedback not good, even worse if they do deactivate it (never know, if sold and transferring to someone else Tivo might take a closer look at history), you could be sticking someone with a door stop. Keep it, use as a storage device (you should be able to transfer shows to it from the Vox) assuming it's not a Roamio on TE4 or an S2 (you don't mention the model.)
That is correct. A few years ago, similar promo. They were supposed to have deactivated the chosen box like within a month of when you started using the new device. I had MULTIPLE devices eligible, there was a specific one I used. So was anxiously watching to make sure they deactivated the correct one. They never did, at least on their own, I called and had them deactivate the one that was supposed to be deactivated. Call me crazy but it was worth the peace of mind, did not want to see one of the other boxes deactivated down the road by mistake.
I don't see TiVo's inefficiency as something for me to take advantage of. I can still do all the same things I would reasonably and responsibly do if they were efficient.
You risk nothing if selling the product honestly, as a device without service.
Yup, just list circumstances in auction or wherever is is being sold.
On the flip side, any buyer contemplating purchase of a transfer eligible box advertised with All-in service on eBay should be very wary. Ask the seller questions and double-check the TSN w/ TiVo after receiving the box.
Yeah, I sold my S3 that I used for the sale that they have not deactivated yet, and I made it very clear that even though it still has service, there was no guarantee that it would continue to have service and that they could not transfer it to their account. So long as you are up front like that, it is fair, just don't expect to get a lot for it.
Why did you tell the buyer they couldn't transfer it to their account? I chatted with Tivo support and they said the lifetime service is fully transferable, although I didn't make an effort to remind them that I had used it for the Summer Breeze promo, but I did give them the TSN in question. Did you try to transfer it after the sale? Maybe I misunderstand but it seems like a bad situation to have the buyer using a box that is still on your account, unless you were trying to maximize the chance of the lifetime service continuing and were afraid if they actually did the transfer Tivo would finally discover the failure to deactivate.
You nailed it on the head; if they called TiVO to transfer the box to their account, that could trigger TiVO remembering they were supposed to turn it off for the Summer Breeze sale. Still, it's not like the buyer couldn't do it themselves if they wanted to try; they have the TSN. I've transferred boxes to me in the past that the original owner never told TiVO about, so you can do it.
And like I said, I didn't sell it for use, I sold it for parts. If they can use it, more power to them! If TiVO doesn't remember, and they have another $99 transfer program for the Edge, maybe I'll use it again! It's not like the S3 can access anything on TiVO online, so while not ideal that it is still sitting there, it is hardly an issue.
I called Tivo support today and honestly told them that my device was used for Summer Breeze and I was confused why it was never deactivated. They told me maybe I used a different TSN which made no sense because I know which TSN I used. When I asked them to investigate further they just kept saying the promotion was over and I would have to wait and see if it is ever offered again. It didn't seem like they had any way of confirming whether or not it was incorrectly never deactivated or process the deactivation late. When you asked them to deactivate your box did you explain it was for their failure to deactivate it for Summer Breeze, or did you just request deactivation? Of course I can understand deactivating a monthly box to stop paying for it, but I would think they would be confused about deactivating a lifetime box, but I guess they can deactivate it either way?
They probably were confused by why you asked. And when you pushed them further, they became even more confused.
Call back and tell them you are selling one of your Tivos and you would like a reference number to give the buyer so they can activate the Tivo on their account.